Experience

My experience

Our founder, Jack Tordoff, always says that if you put customers first then they will do the same for you and at JCT600 we take our customers' experiences very seriously.

We welcome feedback from our customers, whether positive or negative, and would encourage you not only to read what our customers have to say about us but also to tell us about your experience of JCT600. Please use the button below to complete our customer feedback form.

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Thanks for your excellent service David; nothing has been too much trouble and the video's you sent me were brilliant, 110% for service with a smile. 

Jacky Scott, Audi Grimsby

From entering the dealership to driving away in our car the service was extremely efficient and professional. All aspects of the process were fully explained and all our questions fully answered. I would definitely recommend this dealership to anyone wishing to purchase an Audi. Excellent.

Gary Longley, Audi Hull

What a lovely experience I have received from the moment I enquired I was sent a lovely video detailing all about the car. John emailed me after he had even left the business for the evening giving me prices, updates and answering any enquiries that I had throughout the evening. The whole process was a smooth transition and I was kept informed along the way. I was quite surprised that they were able to deliver my car to my house on a day that was convenient (I work Monday – Friday). This was arranged promptly and again I was kept informed by John. Wayne delivered my car and talked me through everything so it was all clear. He made me feel comfortable, relaxed and allowed me to ask as many questions as needed. I also received nearly a full tank of petrol! To which this was well received. Overall I have had a fantastic experience with JCT600 and would happily deal with these people again. John especially has been fantastic in enabling me to get the most out of my new car. What great people you have working for you.

Christina Brymer, Priceright Rawdon

Another fantastic customer service at Volkswagen Rotherham. I have purchased two new UP's over the past 4 years from Volkswagen Rotherham for myself and have been impressed by the dedication, friendliness and professionalism of the staff, particularly James Templeton who sold me the cars. Last year we purchased a new UP for my son from elsewhere and due to their poor customer service we were back at Rotherham within the year. My son has now traded in his UP for a Polo and James had guided him all the way through the purchase to make sure it was affordable and met his needs. He has also kept in regular contact with him during the purchasing and the delivery period. During that time my elder son needed a second hand car and had a tight budget, again James, along with Corin Ovendale (Showroom Manager) sorted him out within days. It is an absolute pleasure dealing with Volkswagen and would recommend to anyone thinking of buying a new or a second hand car to speak with James Templeton or Corin Ovendale as they are exemplary members of the JCT600 Volkswagen team. Rotherham are a great team and from the minute you walk in the showroom you are greeted by a friendly receptionist right through to the staff in the service department. Many thanks. 

Marsha Raynes, Volkswagen Rotherham

Jack was very helpful with both me and my dad. He was very nice and did everything he could to help us. Thank you very much! 

Natasha Hutley, Audi Boston

Absolutely fantastic service from start to finish! David Smith is an absolute credit to the company. He is a lovely guy with extremely excellent customer service skills. Huge thank you to him from myself and Trev! 

Candice Smith, Audi Grimsby

Very satisfied with the sale including the test drive. Steven was very helpful and assisted us with any queries or questions that we had.

David Outram, Mazda Bradford

From start to finish, we had an excellent purchasing experience handled by Jonathan Wensley. We were initially disappointed to find the nearly new car we hoped to purchase was already sold. Jonathan offered us several alternatives but finding the right model and colour to please both myself and my son was challenging. Jonathan persisted in trying to find the right one for us. The brand new black 3-door FR Technology TSI 90 he came up with is pleasing on the eye and great to drive. It has everything we were hoping for and represents excellent value for money. The purchasing process was very smooth and we were regularly updated by phone about when the car would be ready. The location of JCT 600 at Menston is ideal for us and the whole ambience of the showroom, created by all of the staff, was a warm and welcoming one. No pressurised selling - such a relief!

Anne Eady, SEAT Menston

I have just purchased a new S3 from Boston Audi, I would just like to thank Dave tether for doing an amazing job handing my car over today, the level of service was above and beyond, He was extremely helpful, cheerful and friendly with outstanding product knowledge. The whole process of buying my car has been easy and thoroughly enjoyable, I would recommend anyone to go here .10/10 Thank you.

Rebecca Allinson, Audi Boston

As always I received excellent service from JCT600. Sales executive Andrew Barraclough was efficient in all aspects; I would highly recommend this dealership. 

David Griffiths, Volkswagen Wakefield

Fantastic service from Akeel Hashmi. Akeel Kept me up to date as promised on a weekly basis whilst awaiting delivery. Very professional, well-mannered and friendly. Could not have asked for a better and stress free experience.

Yvonne Hayton, BMW Bradford

Excellent experience of purchasing a new car. Listened to all requests and met our requirements. Explained everything simply and in detail and I would recommend the dealership without hesitation.

Sue Wright, Mercedes-Benz of Harrogate

Excellent experience. We were well looked after by all the staff. Andy and Barry were extremely helpful and friendly. Emma on reception was very cheerful and made us feel very welcome - a credit to your establishment.

Simon Shaw, Volkswagen Rotherham

Gareth, Alex and Jenny at JCT600 Vauxhall Castleford provided an excellent service when we recently purchased a new Vauxhall Limited edition Corsa. They were extremely helpful, professional and nothing seemed too much trouble. The service received means we will definitely be back in the future.

Phil Morton, Vauxhall Castleford

Just collected our second Volkswagen Golf from Wayne Eastwood at Volkswagen Bradford, the service from him and the other staff in the dealership are second to none. I would recommend Wayne and Volkswagen Bradford to anyone looking to purchase a car. First Class service and cars! Thank you yet again.

Keith Ryan, Volkswagen Bradford

Excellent service far beyond what I have received from other prestige marques, Jamie made the experience of parting with my money pain free and almost enjoyable. 

Simon Doling, Mercedes-Benz of Chesterfield

The whole experience of purchasing my new car was problem free with the help of Liam, the sales executive. No query was too small and he made sure that I understood all the controls afterwards. He phoned to check how I was enjoying the car and to check if I needed him to go through anything else at all. I was most impressed with his service.

Christine Owen, Audi Lincoln

Great service from Steve Dobson and JCT600 Menston, he listened to what I had to say and was charming from start to finish. 

Thelma Tempest, SEAT Menston

I purchased a used Mini Cooper yesterday. Outstanding customer service from Kasim Dad, he made the process simple and easy, very thorough and knowledgeable! Kasim is a credit to the MINI Bradford dealership and the JCT600 brand! 10/10!

Harry Singh, MINI Bradford

I was really happy with the service I received at JCT600; it was efficient, easy and I managed to leave with my car three days later!

Toni Storey, Priceright Rawdon

What an amazing day! I've just picked up my first ever Mercedes-Benz and it will not be my last! Absolutely fantastic experience from start to finish. I visited the Mercedes-Benz shop in Doncaster on the 09/10/2016 with just a vision of browsing; I ended up signing for the A-Class Sport. I was greeted by fantastic staff and was helped along my journey by Adam Simpson, fantastic advisor who clearly loved the car and the brand, a very passionate man. He made my experience so enjoyable, no pressure or anything. He spent ages explaining every part of the car and took me for a test drive. He sold it to me and I couldn’t resist purchasing the car. The whole experience was smooth, enjoyable and I felt special. I’ve now brought my new car home and cannot wait to explore! Fantastic team at JCT600 Doncaster! Look forward to the future! 

Laura Farrar, Mercedes-Benz of Doncaster

I was looking to change my Motability car and decided to ring JCT600. Russell arranged test drives and even brought a car over to my house for my wife to have a ride in it. He was very experienced and knew all the answers to my questions; he put me at ease as soon as we met. Great bloke and would definitely recommend him to my disabled colleagues if they are looking for a Volkswagen, keep up the good work Russell and thanks for the experience.

Leon Gasiorski, Volkswagen Sheffield

This is the second car I’ve bought from JCT600 Volkswagen Rotherham. Great customer service from Corin Ovendale, Barry Lynch and Richard Froggatt. Video updates from Barry are a nice feature to the high standard of service received. Thank you!

Michael Oates, Volkswagen Rotherham

Absolutely fabulous great deal and great service. 

Peter Maxfield, Volkswagen Sheffield

From the moment Lee first picked up my enquiry he has been very professional and ensured I was kept up to date and informed of the whole process. He sent me a personalised video of the car which was very thorough and highlighted every important detail including the ownership and service history. Lee is a great asset to your team at JCT600. Thanks again Lee for all your assistance so far and moving forward. I will highly recommend you to friends and family when they are looking for a new car.

Russell Nurse, SEAT Sheffield

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