Experience

My experience

Our founder, Jack Tordoff, always says that if you put customers first then they will do the same for you and at JCT600 we take our customers' experiences very seriously.

We welcome feedback from our customers, whether positive or negative, and would encourage you not only to read what our customers have to say about us but also to tell us about your experience of JCT600. Please use the button below to complete our customer feedback form.

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Recently swapped my 107 for a Mazda with the assistance of Tom Maude, who went above and beyond in customer service. The whole process was fairly seamless but Tom went out of his way to ensure that I got the car to view, which in turn was a done deal and I was able to drive off in it that day. Credit all round to the staff there in getting me sorted. Thank you.

Amanda Barra, Peugeot Bradford

We have just taken delivery of our 5th Motability car and we must say this was the best we ever been dealt with. Helen was fantastic and kept us informed all the way she was a real pleasure to deal with and we cannot thank her enough!

Mr & Mrs Kinnell, SEAT Sheffield

I bought my first car at Vauxhall Bradford and I was very nervous as I had no idea what to expect or what I should be looking for in a car. The staff at Vauxhall Bradford were very helpful and supportive in the process of buying my first car. I'm very happy with the service I received; the staff went the extra mile to ensure the experience was as enjoyable as possible. I'm very pleased with my car and can't wait to get out on the road in it!

Megan Clifford, Vauxhall Bradford

We were passing through Sheffield on holiday when one of the electric windows failed on our TT. As it was stuck in the down position it would have ruined our holiday so we took it in at 7.15 in the morning on the 1st August on the off chance that it could be fixed. The young lady on the service desk took charge and within an hour the workshop had rigged something up to close it. They couldn't fix it but at least it was closed. They wouldn't take a payment either. It saved our driving holiday and we are very grateful. I'm sorry I didn't get the young lady's name but she was great even though the service reception was pretty busy.

Mark Pattison, Audi Sheffield

Having just purchased a nearly new Q5 from JCT600 I am very pleased to tell you that I found the whole experience a very positive and pleasant one. I visited on 5 Aug 2016; I found the recently refurbished premises excellent. They are extremely well appointed and the attention to detail and quality of fittings second to none. A very agreeable environment. I had visited to look what was on offer both used and new vehicles. I had not gone with the intention of buying that day and would have walked away if I could not find what I needed or liked. Ben Hall approached after I had been on the 'pitch' for a short while, he did not pounce and his manner was perfect. To get that right is so very important, if I didn't feel comfortable I doubt whether I would have stayed long, that's how important that initial contact is to me. Over the course of about 3 hours, Ben diligently provided me with the information I needed, we looked at and test drove cars. Ben helped me make some important decisions. He was able to answer all my questions readily and with a clear knowledge of his business. We negotiated and I made a purchase that I am extremely pleased with. I found all the Team at JCT600 Lincoln Audi very professional and caring. Well done to you all.

Trev Bryan, Audi Lincoln

Just wanted to say how thrilled we are with our new Audi A6 twin turbo. The car delivers exactly what Steve Barton told us it would. The service received from Steve and the whole team at Lincoln Audi was outstanding. The AUDI updates to our email were also extremely helpful in keeping us involved in the whole car building and delivery process and very exciting to be part of. We would recommend the Lincoln branch to everyone and we have. Well done Steve and the rest of the team, fantastic customer service throughout.

Nigel and Michelle Button, Audi Lincoln

I purchased a car from Mercedes Benz Chesterfield, they were very good and efficient. I was looked after by Imran who was very knowledgeable friendly and professional. I would not hesitate from buying another car from JCT Mercedes and would happily recommend them to friends and family.  

Heath Lavender, Mercedes-Benz of Chesterfield

Right from walking in the door at Audi I was greeted very politely and helpfully. I must say I often get approached in a sales environment and am immediately put off by staff. Here was a different story. The first person to greet me was very knowledgeable of all the cars and specs I needed to start browsing the showroom. Then on my way over to the car we had in mind another sales guy stopped to see if I would like talking through the model and that was very helpful indeed. We discussed the models on offer and came to a rough idea what it was we liked. He then found a model we could test drive straight away. On the test drive we had a very comfortable conversation about all sorts and to be honest sold me on the test drive. Obviously the car was fantastic but I'm easily put off by a poor salesman and there are plenty of other places to buy. After the test drive we promptly went through figures and extras etc. and did a deal with which I was very happy. Hope the delivery and handover keeps on the same level.

Daniel Fox, Audi Sheffield

I recently purchased a Ford from Vauxhall Bradford and my salesman Joe Robinson was excellent. He was helpful, efficient, and friendly and made the whole experience pleasant and nothing was too much trouble. Very pleased with the service offered and the car too! Thank you.

Baljit, Volkswagen Bradford

I am delighted to advise that the service offered from enquiry to purchase was nothing but 1st class, James you have made the whole process very pleasurable. The updates on progress were great. We look forward to coming back to see you when we look for our next car.

Andrew Darlow, Volkswagen Bradford

I had to take my car in twice, once for repair and once for annual service. Both times David dealt with my car and made sure everything went smoothly. Great guy, great service.

Sina Azar, Volkswagen Sheffield

We have purchased a VW Golf Estate 3 days ago and I have to say the Sales person Craig Merifield made our experience so easy he was friendly, knowledgeable and nothing was too much trouble for him which makes our life easier we will definitely recommend Craig to our friends and family and look forward to doing business with JCT600 again.

Suzanne Armstrong, Volkswagen Bradford

After three Peugeots I suppose I was ready for a change. I would only ever go see Rodger. I've got a great car this time and the service was fabulous as always. He speaks to me like a friend which I love.

Jenny Stork, Volkswagen Hull

I got my new Mercedes GLC 250 D from the Sheffield dealership. The sales exec Liam Gallagher was very friendly and helpful throughout. He managed to find the right car for us. Everything from correspondence to sorting out finance and car delivery was very smooth. I would definitely recommend the dealership to friends and family.

Dr I Hasan, Mercedes-Benz of Sheffield

I recently purchased my VW Polo from Volkswagen York and I am very pleased with the car. I was assisted by Andy Smith throughout the process of purchasing the car and I was extremely satisfied with his assistance. From the first day I enquired about the car to finalising the sale, Andy was very helpful throughout.

Robert Scarr, Volkswagen York

We recently visited Boston Audi just looking for a new Audi but not necessary with intentions to get one that particular day. We were approached by Jack Warren who we found extremely helpful. He was not pushing us into purchasing a car. After a couple of hours going through our options we did the deal. Jack is an absolute credit to the company and thank him for an outstanding experience. The whole team where excellent. We will definately be purchasing all our future cars from Boston Audi. Thank you to all the team.

Karen Wilkins, Audi Boston

I came into the garage with little idea of what I wanted, but something with low mileage. The salesman James was fantastic from beginning to end, talking me through the best options for me and making sure I was happy and setting me up with a perfect car. The staff were all incredibly friendly and helpful. Any queries or questions I had were answered immediately and I felt a priority. Excellent service, highly recommend.

Bethany Wysoczanski, Volkswagen Bradford

Marc Banks Sales Consultant is a real credit to Volkswagen Hull; nothing is too much for him. He is always welcoming, extremely helpful, has an excellent knowledge of the cars he sells, I will keep returning to JCT600 to purchase my new Volkswagens firstly because the Volkswagen brand is fantastic, but also because I have received excellent customer service from Marc Banks and hope to deal with him time and time again. First Class Service JCT600. Thank you. I am a proud VW Sirocco GT owner.

Christopher Thompson, Volkswagen Hull

I purchased a vehicle from Joe at the JCT Vauxhall branch on Sticker Lane in Bradford last week. He provided excellent service and wasn't like the usual pushy car sales men you come across. His friendly, pleasant manner made my JCT experience enjoyable. Joe listened well, answered questions and didn’t try to sell me a car I didn’t want he didn’t follow up with high-pressure / irritating phone calls. End result: I drove away with a car that was much nicer than I expected to buy. I would recommend Joe and JCT Vauxhall for your next car purchase. I know I will be a repeat customer. Joe deserves a 10 out of 10 score for world class service. Thanks again!

Asif Mir, Vauxhall Bradford

I am very chuffed with my new car. All thanks to Joe Robinson & Peter Bullamore at Vauxhall Bradford! Fantastic customer service and a superb company! I will be recommending. Cheers.

Patrick Varley, Vauxhall Bradford

Called to the Rotherham site, and met Andy Abbot on sales. I was tasked with finding the right car for myself and a colleague. I Picked two VWCC. I must say the level of service and customer support offered by Andy from start to finish was brilliant. Even on the day I picked the car up it was made such a special occasion. Well done to Andy and I appreciate his great customer care, looking after us every step of the way with the purchase of our new company cars. Well done. Best regards Dean Wade sale manager flextech hose solutions.

Dean Wade Flextech Hose Solutions, Volkswagen Rotherham

From walking into the showroom I have been 100% happy with the service from Errol. All concerns were dealt with effectively and efficiently. My overall experience has been a very positive one and feel as though I was well looked after and would come back again. I will be very happy to recommend my friends and family.

Diane Knight, Audi Hull

Stewart and Jonny made parting with money a fun and relaxed experience.

Peter Forrest, Mercedes-Benz of Doncaster

This the second new car I have purchased from Mercedes Benz Chesterfield, I am always impressed with the customer service I receive from Imran and the staff at Mercedes Chesterfield , and would not hesitate in recommending your Company.

David Walker, Mercedes-Benz of Chesterfield

I had been putting off buying my new car due to the fact that some dealerships can be quite intimidating. Not so at Vauxhall Shipley, everyone I encountered was friendly, helpful, professional and totally put me at ease. A special mention about Craig Kaye, the salesman I dealt with. He was an absolute pleasure to deal with and helped me reach my decision without ever giving me the hard sell or putting any pressure on me. Thankyou Craig, and thankyou to everyone at Vauxhall Shipley for making my car purchase experience a very happy one!

Susan Stone, Vauxhall Shipley

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