Experience

My experience

Our founder, Jack Tordoff, always says that if you put customers first then they will do the same for you and at JCT600 we take our customers' experiences very seriously.

We welcome feedback from our customers, whether positive or negative, and would encourage you not only to read what our customers have to say about us but also to tell us about your experience of JCT600. Please use the button below to complete our customer feedback form.

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I would like to share my recent experience at VW Sheffield, in particular the service provided by Les Wood. Les gave first class service and he was very helpful, patient and professional throughout and is a credit to your organisation. I shall have no hesitation in recommending your dealership and in particular Les to my family and friends.

Mr Brian Whitehead, Swinton, Volkswagen Sheffield

I have recently purchased a brand new VW Tiguan from JCT600 Wakefield. This is the second time I have used this dealership and the same sales person, Mr James Courtney. I was impressed with the way he dealt with me and my wife on the first occasion and this led us to seek him out to obtain our second vehicle. On the latter purchase there was a problem with the delivery date in that when we turned up to collect our vehicle we could not pick it up. We were naturally very upset. Through no fault of your company James sorted the problem out quickly and a few days later we collected our new car. He was a model of excellence and is a credit to your company. As a result of this experience we will have our vehicle serviced with you and use you again.

Mr Paul Wilson, Pontefract, Volkswagen Wakefield

Recently purchased a Suzuki Swift from JCT600 Shipley and would recommend buying a car from them. Both Matthew, the salesman, and the manager, were extremely helpful.

Mr Fred Oldfield, Burnley, Vauxhall Shipley

Hi, working in retail I normally deal with negative feedback but when you get exceptional service its nice that people let you know. I have recently purchased a couple of cars from PriceRight at Rawdon, living in Warwick has meant I have completed most of the purchasing over the telephone, the sevice i received from Barry and John has been excellent and their communication and the speed in which they deliver the result is a credit. I will be recommending PriceRight as a great dealership and Gareth branch manager was very approachable too.

Mr Michael Toth, Warwick, Priceright Rawdon

Had been looking around for a few weeks for a Mazda MX5 to replace a similar car that had served us well as a second car for 4 years. Spotted one at PriceRight Rawdon; low mileage & in our price range. One phone call, one test drive and about 2 hours later the deal was struck. Collected the car last Sunday (12/5) - delivered to us in pristine condition. Many thanks to the team, in general, & John in particular, at PriceRight for their service & attention with this car exchange.

Mr Stephen Piper, Leeds, Priceright Rawdon

Hi today my wife took delivery of her new golf through Motability leasing. I am emailing to let you know how we appreciated the service that we received from your sales representative, David Butcher. On each occasion that we have visited the showroom, from our first visit to taking delivery, David has been friendly, courteous and professional in every aspect. Having been involved in customer service all my working life, it has been refreshing to find good old fashioned service of this level still exists. So thank you JCT00 and David. We will be back!

Mr Ian Wade, Sheffield, Volkswagen Sheffield

Can we recommend your sales executive Graham Hanson at BMW Bradford for a customer service award. He found us the car we were looking for and he has given us excellent customer service through out our purchase. It has been a pleasure buying our car from him. I would recommend JCT600 and Graham to everyone wanting to purchase a BMW.

Mr Trevor Cooke, Wakefield, BMW Bradford

I visited Sheffield VW initially to get a brochure on new VW models and have a look at the used car selection. I spoke with sales executive Andy Abbott and he helped me from start to finish with the purchase of my 'new' used VW Passat. Andy was professional, courteous and vey helpful and made the whole process seemless. I was offered a reasonable price for my old VW on part exchange and one week later drove away with my used car.The range of quality used cars at their Sheffield VW site was very good. I cannot praise Andy enough and would definately recommend him personally and JCT600.

Mr Ian Vasey, Chesterfield, Volkswagen Chesterfield

I recently purchased a used car from Joe Robinson a car sales man from JCT600 Bradford, the car was not an expensive one but Joe made you feel like you were buying a new car, the after sales is exceptional.the car has turned out to be not quite what i expected but that's my fault. Due to my feelings on the deal i introduced my daughter to Joe and she is now a proud owner of a shiny fiat 500, exceptional service 5 star,the business manager Peter is a down to earth real people person.

Mr Darren Hoole, Bradford, Vauxhall Bradford

After visiting several VW garages looking to purchase a new car I called in at JCT600 Wakefield and was lucky enough to meet sales executive Vincent McMahone. I struck up a immediate rapport with Vinny and found him easy to talk to which made me feel completely at ease. He answered all my questions honestly and in terms that I could understand and his knowledge of the vehicles he sells was superb. I now have a brand new VW Tiguan which I am delighted with. My thanks go to Vinny and all the staff at JCT600 Wakefield who make me so welcome when I call and the fact nothing no matter how trivial is to much trouble for them. I would recommend anyone looking to buy a new or used car that the first garage to call on is JCT600 Wakefield.

Mr Graham Fox, Wakefield, Volkswagen Wakefield

I recently bought a Volkswagen Passat estate via Ben Winter JCT600 Volkswagen Bradford from the initial Internet enquiry on a Sunday that generated a response within 30 minutes, through to test drive part exchange sorting finance collection and a number plate change to my cherished plate. The service has been very very good. I am extremely happy with the service to date from JCT600 and Ben Winter who has been superb.

Mr Richard Robinson, Leeds, Volkswagen Bradford

I was having a big issue that Vauxhall UK would not help with. They had washed their hands of me and did not want to know. Thats when Dillon White at JCT600 Vauxhall Bradford stepped in. He is without doubt the most customer centric person I have ever dealt with in the motor industry and is an absolute credit to your organisation. He has restored my faith in customer service (and I am a Customer Experience Consultant in my day job!) and is a shining example of someone who just does the right thing even when there is nothing in it for him. He needs to be recognised for his straight talking and honest approach - and I hope that JCT600 recognise the great work he does for your brand.

Mr Mark Phelan, Bradford, Vauxhall Bradford

We bought a VW Golf estate from Volkswagen Sheffield in February 2013. The Sales Executive was Tracey Hill. We found her very pleasant and efficient to deal with and are very happy with the car, which was very well-valeted/prepared. There was a minor glitch when it emerged that the car (a nearly new ex VWUK vehicle) didn't have the DAB radio which we had all expected and it took Tracey a while to negotiate a satisfactory solution through the Gilders/JCT600/VWUK bureaucracies, but she persisted and got there in the end. We would be very happy to deal with her again.

Mr Paul Thomas, Sheffield, Volkswagen Sheffield

I had my S class serviced and MOT'd on 7th March. As ususal I received an e-mail asking me to fill in a questionaire with a 'click-through' link to the questionaire. Unfortunately the link does not work on my machine so I have to report my experience here. I was received in the usual friendly manner, the service was carried out as and when agreed and I was given a lift into town. On my return the car had been cleaned and located near to the door for my departure. I always find my experience at Mercedes of Chesterfield pleasant and would have no hesitation in recommending them to my friends. (I have been using this dealership for over twenty years and will continue to do so).

Mr Richard Huskinson, Nottingham, Mercedes-Benz of Chesterfield

I have just purchased a Mini Cooper from your dealership in Leeds. My initial contact via email was dealt with immediately and a very pleasant gentlemen John Batson later contacted me by phone. I have received enormous support from John no pressure just honest answers to my numerous questions. Barry Rodgers arranged a very acceptable financial arrangement for me thank you Barry and John arranged transportation to myself here in Sussex. The car looks immaculate must be down to Lee in valeting thank you Lee and the gentlemen who delivered the vehicle was kind enough to show me the workings of the instrument panel. Bravo John a job well done and much appreciated.

Mrs Patricia Ann Parsons, Hurstpierpoint Nr. Brighton, Priceright Rawdon

We purchased a new van from Vauxhall Bradford, we were very please throughout with the whole experiance Thanks Guys

Mr Mark Gibsom, Wakefield, Vauxhall Bradford

I have recently purchased a one-year-old VW Touran from JCT600 in York. I wanted to let you know how very pleased I have been with the service form Joel Ricketts who dealt with the sale. He was knowledgeable and attentive but not pushy or patronising. The car itself seems superb, having driven 300 miles in the first three days I hope it continues to provide safe, comfortable travel for my family.

Mrs Lyndsay Lindley, Selby, Volkswagen York

I was in the unfortunate position to be between two dealers namely JCT600 and Cars2 (who had just taken over JCT600) when I had a brake problem. JCT600 took responsibility and cleared up my problem most efficiently. I was very impressed by the repair/admin staff at JCT600(VW) who were most friendly and professional - Thank you JCT600.

Mr Keith Wilson, Barnsley, Volkswagen Wakefield

A belated thank you to John, Barry & Gareth for an outstanding service when my partner purchased her car. Top marks lads. Keep up the excellent customer service.

Mr D Hodges, Yeadon, Priceright Rawdon

Having visited other JCT600 dealerships I was pleasantly surprised with the excellent service from the priceright dealership. Throughout the entire process the staff were very professional and did everything they had promised and even provided a full tank of fuel!!!! I have no hesitation in recommending Priceright and hope they continue to offer an unbeatable and friendly retail experience .

Mr John McMahon, Bingley, Priceright Rawdon

I was looking for a Mini, but was unsure of exactly which car would be right for us. I saw a MINI at Priceright JCT600 in Rawdon, I rang and spoke to one of the salesmen John, who was really helpful and not pushy at all, so I decided to go in and have a look at the car he had. Although the car was lovely, and I was happy with the aftercare aspect buying from them afforded me, it was not the colour and design I had set my heart on. Again there was no pressure, John introduced us to Barry who opened up a set of options we never thought would be available to us, meaning they could source the car we really wanted. They took our details and were happy for us to go home that afternoon and think about our options, whilst they did some investigative work on our behalf. At 11am next morning John rang me to say they had found us a car at another dealership and if he went to collect it, would we like to come view it at 1pm. When we got there we couldn't believe it, it was higher spec than we thought we could afford or get insurance on. But the finance they had put in place and the insurance were well within our budget to say the least. They had obviously put a lot of hard work in sorting all this out for us, they also gave us a fair price trade in on our old VW Golf, and a reduced price GardX treatment for our new car! :D I had had an unpleasant experience with a garage in Warrington on auto trader a couple of days earlier, whom took a deposit from me just for me to look at a car, then refused to refund me when I didn't want the car, so I was nervous dealing with any garage to be honest. I NEED NOT HAVE BEEN WITH JCT600 PRICERIGHT - they were fabulous from start to finish, and we LOVE our new MINI. I will be recommending them to all my friends and family. Thank you again to all the team at Rawdon. You will definately be seeing us again, when we need another car.

Mrs Carolyn Ryan, Baildon, Priceright Rawdon

My wife and I exchanged our car this week at Priceright, Rawdon and just wanted to let you know what a superb sales team you have at Priceright. We dealt mainly with Graham who was marvellous and obviously Gareth who was great. All the staff were really helpful, cheerful and considerate and it was a lovely experience with no hassle, they all had a good sense of humour, which we enjoyed. We are absolutely delighted with our Honda crv and we would recommend JCT600(Priceright) to anyone looking for a car. Many thanks.

Mr Peter Watmough, Leeds, Priceright Rawdon

I purchased a VW Passat last week... KS12KWK and I wanted to point out to someone in this day and age when good service was provided. I had a specific requirement for a car due to either buying a car privately or having a company car. I live in Cheshire and gave the same requirements to dealerships in Crewe, Stoke, Milton Keynes and Leeds... all with tepid replies. I called Bradford randomly and talked to Phil Goult. He found the car ironically in Milton Keynes and I bought the car effortlessy without seeing it 10 hours later. Grateful if someone could thank Phil and Craig Merifield for their good and striaghtforward service... Regards Gary Stallard

Mr Gary Stallard, Crewe, Volkswagen Bradford

A very smooth flowing and surprisingly easy purchase of our Qashqai. Our salesman, was professional and friendly throughout.

Mr Steven Thomas, Leeds, Priceright Rawdon

After leaving my beloved Audi TT with JCT600 Peugeot, Sticker Lane, Bradford for an MOT, which was quick and easy, I noticed some minor paint damage to my car when I got home which was most likely caused whilst at the garage. However, we all make mistakes but how you deal with them is what makes someone stand out. I was dealt with promptly, with no quibbles, the service was courteous and very professional. They did all the work for me, on the house, and I had my car back within 5 days, even a courtesy car was arranged. I was thrilled that they were taking it so seriously and the work was of a very high standard. I have had BMWs (not JCT600) and Audis in the past and have paid hundreds of pounds for services and work and found them to be pretty rude and unhelpful. I will definitely be using JCT600 for service work again. The Peugeot team are a credit to the company - especially the service manager Mary - and really live up to their reputation in testing times. Thank you.

Mrs Humera Carter, Bradford, Peugeot Bradford

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