Experience

My experience

Our founder, Jack Tordoff, always says that if you put customers first then they will do the same for you and at JCT600 we take our customers' experiences very seriously.

We welcome feedback from our customers, whether positive or negative, and would encourage you not only to read what our customers have to say about us but also to tell us about your experience of JCT600. Please use the button below to complete our customer feedback form.

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Acquisition of my new car was handled initially through an intermediary but Sharon Haines at Audi Grimsby got me through the entire process. She was very professional and helpful. My family and I are satisfied with the car.

Dr Albert Koomson, Hatfield, Audi Grimsby

Fantastic service from everyone who we dealt with at Sheffield Audi. A special mention to Michael who we bought the car off; he was both professional and polite without being too pushy(unlike some other dealers we have dealt with in the past). Plus, he kept us up to date on how things were progressing. Also I would like to mention Owen who dealt with the handover as Michael was off sick that day, he was equally as good. Well done to everyone there and as an added bonus I love the car.

Mr Adrian Wareham, Nottingham, Audi Sheffield

Everything was very efficient from beginning to end. Stuart Cresswell was extremely helpful, courteous and knowledgeable. Chris Hill ensured the car was in excellent condition for me to drive it away.

Mr Martin Tighe, Lincoln, Audi Lincoln

I have visited VW Hull, Audi Hull (twice) and Audi Grimsby. I looked at the cars for a considerable period of time at each of these dealers and was not approached or acknowledged at any of them - this may well be company policy. But, this does not give a good initial impression. Luke Baxter was very helpful in identifying and locating a suitable car and explained the cars very well before and during test drive. He explained the packages on offer and at Audi Grimsby nobody was too pushy trying to up-sell additional products, (a refreshing change). Overall a pleasant experience, a good deal and I'm very pleased with the car - thanks Luke.

Mr Mark Sparling, Brigg, Audi Grimsby

A really friendly team of staff, who were happy looking after us. We got a great deal and are thrilled with the car. Special thanks to Carl Dobson who looked after us. We would recommend your dealership to all our friends and family. Thanks.

Mr Andrew Martin, Normanton, Vauxhall Castleford

Everyone at Volkswagon Newark made us really welcome and put us at ease. Everything was explained so well, nothing was to much trouble for them. Customer service second to none, so much better than the last dealership we used. Would use again.

Mrs Janet Rowland, Wigston, Volkswagen Newark

First class service from the sales executive Andrew Harrison. A credit to your company.

Mr Christopher Shield, Wakefield, Volkswagen Wakefield

Half a day flew by talking and test driving cars at Volkswagen Wakefield. Chatting with Alex Wharton was like being with a lifelong friend; the result being a beetle for my wife and a polo blue GT for myself. Both delivered in a week. Two cracking cars. Over the moon and the experience was friendly courteous and professional. Many thanks.

Mr Darren Austin, Leeds, Volkswagen Wakefield

I originally saw the car via the Audi approved website link and so my first experience of the dealership was over the phone. I found Jessica helpful, refreshingly not pushy and very straightforward; I think that was one of the things that swung it for me. I had had a test drive and seen another nearly new car at a dealership much closer to my home but I felt that their representative was playing games. The service I got from Doncaster was good, I think the deal I got was fair and the car is fantastic.

Ms Katie Hall, Todmorden, Audi Doncaster

In February we asked Sheffield Audi to find us an Audi Q3 SE model as we had specific requirements regarding comfort. We needed to have a trial run not even a trial drive. We visited the showroom and they said they would contact us but this was not forthcoming. We both telephoned to arrange but there was no contact. There was great difficulty finding an SE anywhere. Eventually in August we tracked one down on the day we were going to Grimsby to look at one. However, contacting Sheffield we tracked one down. We were dealt with efficiently and Lara was a delight to deal with. We took delivery in mid-September.

Mr & Mrs Raymond & Sandra Sykes, Sheffield, Audi Sheffield

After been badly let down by another dealership, it was a breath of fresh and a totally different experience when I walked in to Mini, Bradford. Debbie the sales rep was delightful. After the initial information it was literally a matter of minutes until the exact Specified car was located. The new car was delivered within a Week (actually Five days). I was delighted with the follow up phone call a week later, which was an extra bonus. Customer service was exceptional.

Mrs Rachel Bumby, Otley, MINI Bradford

Excellent friendly service, this is the fourth car that I have bought from BMW Bradford through Rickie Holden.

Mr Chris Sheldon, Leeds, BMW Bradford

I popped into the dealership a year ago and Akeel Ahmed looked after me. He was extremely polite, professional and courteous at all times and offered me some great deals. I ended up, not just changing my car but also my wife’s car, all within the space of a week. After sales, Akeel was equally as good. A year later and the service book of one of the cars had been misplaced. So I contacted Akeel for help and advice. Akeel managed to get me a copy of the previous history of my car. He went ‘the extra mile’ that he clearly didn’t have to. Now that’s what I call customer service. Thanks to Akeel, I will definitely return to the dealership when it is time to change cars again.

Mr Parminder Saimbhi, Leeds, Mazda Bradford

This is the 2nd time we have bought a Mazda from JCT600 and we have been delighted on both occasions, right from the initial enquiries to collecting the new car, thanks very much JCT600, keep up the good work.

Mr & Mrs Mark & Simone Jones, Bradford, Mazda Bradford

The customer service from Mark Ashwell and Chris Crowe was outstanding, from the moment I entered the showroom to the moment I drove my car away. They were extremely helpful and patient and went above and beyond to answer all my questions. I picked the car up on my birthday and they had even put a ribbon round the steering wheel which was a lovely touch. Thank you for everything, loving my new wheels.

Miss Katie Brumfitt, Otley, SEAT Menston

Dealt with Graham at JCT600 Bradford who was friendly and efficient and very personable. Nothing was too much trouble. When I collected the car he even took the time to set up my phone with the Bluetooth connection and tune in my favourite radio station. Thank you.

Mrs Jo Andrews, Leeds, BMW Bradford

Bought for my wife as a surprise last week. Kevin and the staff I now know well and my experience is, as always second to none. The staff helped with the surprise, the deal was fair and the experience in general was first class. And I would not go anywhere else. We were invited the Audi open day at Elvington for which we have just got back. I can’t thank Kevin and his staff enough for the invite. We had a fabulous time. Please accept both our thanks on such a well organised day out for Audi owners. Please keep up the terrific work.

Mr David Donkin, Hull, Audi Hull

Very pleased with the service provided at Sheffield Audi. The car was delivered on the exact date, as requested, exactly to the required specification. Impressive vehicle presentation for my wife's birthday present!

Mr Tony Dunn, Sheffield, Audi Sheffield

I was extremely satisfied with the service I received at Audi Grimsby. All the staff were welcoming, polite and extremely helpful; especially Dave Nichols who we dealt with personally. Great team and great car.

Mrs Kathryn Cope, Louth, Audi Grimsby

I am a first time customer, and I would say the experience within the dealership was good, but, leading up to it was a little trickier. I requested brochures via the website twice which never arrived. I had spoken to the dealership about a specific car in a specific colour; yet didn't get a call when a car came in. That said once I went into the dealership the service I received was good and I was happy with the deal. I would buy an Audi again, from JCT600 Lincoln, although I would expect an increment in the effort to sell next time.

Mr Andrew Fairweather, Lincoln, Audi Lincoln

From going to enquire about changing my car, ordering one and picking it up; the service was fantastic and me and my wife would like to thank everyone involved in dealing with us. Nothing was too much trouble; we would also like to say thank you to Bryan Windle the salesman who treated us superbly.

Mr Simon Jubbs, Gainsborough, Audi Lincoln

I have been looking for a used car from the VW group - Seat, Skoda and VW but have had difficulty finding anything suitable. I was passing VW Bradford, so called in, but again nothing suitable. However Michael Chan, showed me a Honda Jazz, which had been taken in part exchange for a VW Up. I had a test drive and was impressed. I was also impressed with the professional manner of the salesman which helped to make the sale so easy, this being the first car I had purchased for over 10 years.

Mr Frank Dixon, Brighouse, Volkswagen Bradford

This is the second Scirocco I have purchased with JCT600, Ben Winter dealt with all my queries promptly and nothing was too much trouble for him. I realised I had been charged for something on my previous car and not received it and although it had been over 2 years ago Ben sorted out a refund without hesitation which I was really impressed with. I never felt under any pressure to choose things I didn't want and would recommend JCT600 VW Bradford to anyone.

Mrs Nichole Waite, Bradford, Volkswagen Bradford

My first visit to JCT600 VW Wakefield was to the porter cabins in the car park. But when I took delivery of my new Passat it was from the new bright, airy and refurbished showroom. I was well looked after by a young cheerful salesman Jonny and his Manager Coordinator Mark. Both these guys were down to earth and couldn't do enough to help me with my purchase. My only disappointment was that I was unable to add/upgrade my purchase the following day as my order had gone through. Apart from this I would recommend these guys and this JCT600 branch.

Mr Chris Sutcliffe, Bradford, Volkswagen Wakefield

This is the second BMW 1 series car we have arranged through BMW Bradford. Each time we have found our dealings with them to be both professional and efficient whilst at the same time most enjoyable. Thanks go to Alan.

Mrs Jane Balderstone, Baildon, BMW Bradford

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