My experience

Our founder, Jack Tordoff, always says that if you put customers first then they will do the same for you and at JCT600 we take our customers' experiences very seriously.

We welcome feedback from our customers, whether positive or negative, and would encourage you not only to read what our customers have to say about us but also to tell us about your experience of JCT600. Please use the button below to complete our customer feedback form.

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I was looking for a Mini, but was unsure of exactly which car would be right for us. I saw a MINI at Priceright JCT600 in Rawdon, I rang and spoke to one of the salesmen John, who was really helpful and not pushy at all, so I decided to go in and have a look at the car he had. Although the car was lovely, and I was happy with the aftercare aspect buying from them afforded me, it was not the colour and design I had set my heart on. Again there was no pressure, John introduced us to Barry who opened up a set of options we never thought would be available to us, meaning they could source the car we really wanted. They took our details and were happy for us to go home that afternoon and think about our options, whilst they did some investigative work on our behalf. At 11am next morning John rang me to say they had found us a car at another dealership and if he went to collect it, would we like to come view it at 1pm. When we got there we couldn't believe it, it was higher spec than we thought we could afford or get insurance on. But the finance they had put in place and the insurance were well within our budget to say the least. They had obviously put a lot of hard work in sorting all this out for us, they also gave us a fair price trade in on our old VW Golf, and a reduced price GardX treatment for our new car! :D I had had an unpleasant experience with a garage in Warrington on auto trader a couple of days earlier, whom took a deposit from me just for me to look at a car, then refused to refund me when I didn't want the car, so I was nervous dealing with any garage to be honest. I NEED NOT HAVE BEEN WITH JCT600 PRICERIGHT - they were fabulous from start to finish, and we LOVE our new MINI. I will be recommending them to all my friends and family. Thank you again to all the team at Rawdon. You will definately be seeing us again, when we need another car.

Mrs Carolyn Ryan, Baildon, Priceright Rawdon

My wife and I exchanged our car this week at Priceright, Rawdon and just wanted to let you know what a superb sales team you have at Priceright. We dealt mainly with Graham who was marvellous and obviously Gareth who was great. All the staff were really helpful, cheerful and considerate and it was a lovely experience with no hassle, they all had a good sense of humour, which we enjoyed. We are absolutely delighted with our Honda crv and we would recommend JCT600(Priceright) to anyone looking for a car. Many thanks.

Mr Peter Watmough, Leeds, Priceright Rawdon

I purchased a VW Passat last week... KS12KWK and I wanted to point out to someone in this day and age when good service was provided. I had a specific requirement for a car due to either buying a car privately or having a company car. I live in Cheshire and gave the same requirements to dealerships in Crewe, Stoke, Milton Keynes and Leeds... all with tepid replies. I called Bradford randomly and talked to Phil Goult. He found the car ironically in Milton Keynes and I bought the car effortlessy without seeing it 10 hours later. Grateful if someone could thank Phil and Craig Merifield for their good and striaghtforward service... Regards Gary Stallard

Mr Gary Stallard, Crewe, Volkswagen Bradford

A very smooth flowing and surprisingly easy purchase of our Qashqai. Our salesman, was professional and friendly throughout.

Mr Steven Thomas, Leeds, Priceright Rawdon

After leaving my beloved Audi TT with JCT600 Peugeot, Sticker Lane, Bradford for an MOT, which was quick and easy, I noticed some minor paint damage to my car when I got home which was most likely caused whilst at the garage. However, we all make mistakes but how you deal with them is what makes someone stand out. I was dealt with promptly, with no quibbles, the service was courteous and very professional. They did all the work for me, on the house, and I had my car back within 5 days, even a courtesy car was arranged. I was thrilled that they were taking it so seriously and the work was of a very high standard. I have had BMWs (not JCT600) and Audis in the past and have paid hundreds of pounds for services and work and found them to be pretty rude and unhelpful. I will definitely be using JCT600 for service work again. The Peugeot team are a credit to the company - especially the service manager Mary - and really live up to their reputation in testing times. Thank you.

Mrs Humera Carter, Bradford, Peugeot Bradford

Just completed the purchase of my Volvo C30 from the Rawdon dealership in Leeds. The car is perfect, fantastic deal and really friendly and helpful team. Would highly recommend JCT600 and specifically this branch. I will be recommending and will return for my next car. Keep it up and don't change the service. Great coffee and refreshments by the way. Something of a rarity in a dealership these days.

Mr Ben Peacock, Bradford, Priceright Rawdon

I would very much like to say thank you to Daniel Moran at the BMW garage on Sticker Lane. Daniel helped me out with rearranging the finance deal I had on my car. Daniel was fantastic, he went beyond the call of duty and acted in a sensitive and professional manner. Daniel has made a potentially stressful experience really easy for me and I hope he is recognised for his work. I would recommend the dealership to anyone - you have a loyal customer in me!

Mrs Katie Rudd, Otley, BMW Bradford

I recently bought a VW Golf TDI from JCT600 at Rawdon. The premises and the cars are very well presented and give you a level of confidence in the firm. The team were businesslike and friendly, and ready to find the best way to do a deal. The car we bought was delivered to us in immaculate condition, and it hasn't broken down yet... I'd recommend them.

Mr David Moore, Skipton, Priceright Rawdon

I recently visited your Peugeot van dealership at Sticker Lane, Bradford. I was greeted by Jayne McFazden who was extremely helpful and it was very refreshing to find somone with such good product knowledge and genuine interest in the customer's needs. She followed up my enquiry and gave me all the information required without being pushy. We did have an issue however with availability of a vehicle and also the old vehicle trade in value both obviously out of Jayne's control. We have ended up replacing our van with a Citreon, this was due to availability, loyalty to the sales person and also some spec issues however I would certainly return to see Jayne in the future as her professional approach and genuine interest in the job would make JCT600 a certain port of call.

Mr John Snowden, Leeds, Peugeot Bradford

First class service from start to finish. Would definitely recommend JCT600 Castleford. Thanks to Steve McClelland for all his help.

Mrs Colette Medley, Leeds, Kia Castleford

I live 40 miles from Boston Audi, however they have always provided a very high standard of service and customer care. 2+ weeks ago I was in a Jam so rang Dee at Boston who gave me good advice, took my A6 in for repair the next day and arranged a high spec loan vehicle. Chris Bray and team fixed 95% of the problem + other service requirements in 24 hours and I was very impressed with the fast, professional service. They get 12 out of 10.

Mr Igor Humphrey, Leicestershire, Audi Boston

Superb deal and customer service on a used MX-5. The presentation of the dealership put others very much to shame. I would not hesitate in recommending JCT600 in Rawdon to anyone.

Mr Martin Baker, Huddersfield, Priceright Rawdon

A belated thank you to the team at Rawdon for making our Jaguar purchase such a good experience. Everything we asked for was satisfactorily completed in a really friendly and courteous way.

Mr Andrew Wilkinson, Leeds, Priceright Rawdon

I would just like to say how well I was looked after on my visit to your Castleford branch, from my phone call the receptionist was so friendly and helpful directing my call to the appropriate department and the sales man Jay Trueman couldn't do enough to help, returning my calls when he said he would and calling to see if I was happy with my car. Even the sales controller Dale Trafford came out to talk to me. So my thanks to all the team at JCT600 Castleford for making my experience there a pleasure.

Mr Alan Hopwood, Wakefield, Vauxhall Castleford

I had been round a few dealersships before I came to Priceright Rawdon. The sales assistant who is called Alex Wharton was pleasant and polite and extremely helpful. I know this sound as though this is how you would expect a sales person to be but like I said, I had visited a few before and I found their sales people far from this. Alex was great and not only sorted out the best financial deal he took time to ring and follow up and check every thing was ok, regarding the deal. I was looking to buy a car any way but he made the experience enjoyable and comfortable, with out feeling under pressure to buy. Through this experience not only would I buy more cars from you but also would recommend to friends and family. What a great sales person you have!, P.s I would not normally fill something like this in, so that's how much I thought of salesman.

Miss T Graham, Burnley, Priceright Rawdon

A week ago I left a complaint on this site about my experience with BMW service and I have to say I am impressed with the speed at which both the JCT600 head office and the Gordon the dealer principle dealt with the issue. Both Gordon and Simon went out of their way to recover my lost faith in the JCT600 experience and make me feel valued as customer, no one gets things right all the time but the true mark of good customer service is how you put things right when they fall down. Head office should say well done to Gordon & Simon because they were so good that I didn’t take my custom elsewhere and have placed an order for a new 3 series convertible. I hope other customers will find this feedback useful.

Mr Steve Beever, Leeds, BMW Bradford

I have just bought my car from JCT600 in Castleford. My sale was with Jay Trueman, what can I say? He was brilliiant with me from he start. I am very happy with the price given me for my part exchange and came away with exactly what I was looking for plus a few extras. No pressure at all, fully explained everything to me, trust me , he earnt his money with me, I am not the most fully clued up person when it comes to cars. So in a nutshell, extremely happy and Jay Trueman is the man to see.

Mrs Heather O'Donnell, Wakefield, Kia Castleford

On Wednesday, 14th March I had two rear tyres fitted to my Audi 2.0 TDI Sportback. I can honestly say my wife and I were very pleased with the service we received. We have always received excellent service ever since we first walked into your showroom and bought the car. We look forward to buying a new car from you in the near future.

Mr William Lawrence, Anderby, Audi Boston

Friendly team, especially darren. Very helpful & communication good.

Mrs Joanne Smalley, Grimsby, Audi Grimsby

My experience with JCT600 Priceright Rawdon was very pleasent. It was refreshing to be treated in such a friendly manner and as a result I will be contacting for future purchases and enquiries. They kept me up to date with all developments and did not put me under the typical salesman pressure you regularly experience at other dealerships. Despite a minor issue on day one of owning the car, which was rectified without any hesitation.

Mr Tony Green, Redcar, Priceright Rawdon

I am just writing this letter to say I have been looking for a car - I have been to some other garages and then I went to JCT600 Volkswagen at Wakefield and met Vincent McMahon, Gavin Brain and all the team. I have never been more at ease when buying a car. They could not do enough for me and my wife . It just felt like one happy family.

Mr Jeffrey Smith, Barnsley, Volkswagen Wakefield

Throughout my experience in the last few weeks I have dealt with Vinnie at Sticker Lane. I have found him helpful, efficient, pleasant and very much appreciative of my problem with the VW. He is to be congratulated in his dealings with customers and I would like you to pass on my thanks to him.

Mr Brian Ravenscroft, Ilkley, Volkswagen Bradford

Alex Wharton was the sales man we dealt with. He has been courteous, pleasant, polite and professional. He arranged the appointments, the test drive (he even squashed into the back of the TT we bought whilst we drove - not a pleasant experience for him). Everything was done efficiently and very fairly. He kept us to date with regular calls and everything was ready when he said it would be. We could not have had a better experience. If only buying cars was always like this. We will be back at JCT600 next time and will ask for Alex! PS The car is FAB!!

Mrs Anne Kearsley, Leeds, Priceright Rawdon

Absolutely brilliant. Travelled all the way from Shetland to pick up a car. Was not disappointed by the welcome and hospitality of the salesman James and staff. Car was absolutely immaculate and better than expected, everything was ready for me to sign and drive away. They could not have done more for me. Highly recommended.

Mr John Cooper, Shetland, Priceright Rawdon

I had a most wonderful experience of purchasing a lovely small Peugeot 107 for my daughter from your Menston Branch. Simon, Mark and Malcolm enhanced the expereince with their most polite, friendly and considerate attitudes. No wonder I noticed the place is buzzing with fruitful activities to the benefit of your organization and to the satisfaction of all its customers. Long may it continue and flourish.

Mr Shanti Tanna, Menston, Peugeot Menston

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