My experience

Our founder, Jack Tordoff, always says that if you put customers first then they will do the same for you and at JCT600 we take our customers' experiences very seriously.

We welcome feedback from our customers, whether positive or negative, and would encourage you not only to read what our customers have to say about us but also to tell us about your experience of JCT600. Please use the button below to complete our customer feedback form.

Submit Feedback

I recently purchased a car from the Volkswagen retailer in Hull. I had excellent customer service from Andrew Wilson one of the sales team. I also met Calvin the product genius who assisted me when I came in for a test drive in the car. I just hope that the after sales service is as good!

Mrs Karen Waltham, Hull, Volkswagen Hull

I would like to say thank you so much to Chris for changing my car for me. I had a accident and could not drive my manual car any more, that I got 2 weeks ago. Chris changed my car to a automatic vehicle and was very nice about the whole situation.

Mrs Pauline Mobbs, Bradford, Volkswagen Bradford

Was looked after by Trevor Goodman. We visited on 3 occasions prior to ordering the Volkswagen CC and his whole customer service was outstanding from start to finish. We were never rushed and he took time to listen to our needs and reassured us with professionalism throughout. This was a truly passionate individual who worked from his heart.

Mrs Pushpa Vohra, Bradford, Volkswagen Bradford

Chris Sugden contacted me over the phone part way through my finance agreement to talk me through some offers. This coincided with me thinking about a change of car anyway so I came into the showroom. Chris was very helpful. I like to understand as much as I can about the technology and safety of my vehicle and he explained it to me in a way I could understand without overwhelming me. He gave me time to think over the terms of the deal and I felt motivated to buy the car without feeling overly pressurised. He was very helpful on the test drive (which us girls get nervous about!) and explained some of the key features of the car to me, again in a manner I could understand and decide upon. My experienced was enhanced by Ash, who made the finance side of things easy and smooth. Buying a car as a woman on your own is quite daunting, with a natural tendency to feel like you may be being conned however Chris and Ash eliminated this as much as I think they could and I'm really looking forward to collecting my vehicle and would send friends and family to the dealer.

Miss Gemma Durkin, Cleckheaton, Volkswagen Bradford

I was very pleased with the deal I got on both the car I was buying and the part exchange value for my car. Ashley Khan was extremely helpful, polite and friendly. Didn't overdo the sales!. All in all a good experience - finished off by having petrol in tank for when I drive away.

Mrs Kate Gray, Leeds, Volkswagen Bradford

We arrived unannounced and were immediately directed to a parking space in the car park. From there we were escorted into the showroom and introduced to a salesman, Mike Chang. As we had been misinformed when purchasing our current Up! from another dealer we were naturally sceptical when it came to dealing with VW salesmen. We need not have worried as Mike showed us all sorts of alternatives and we finally settled on one which ticked all the boxes. When it came to picking up the car and effecting the changeover everything was handled in a thoroughly professional and pleasant manner. It was a pleasure dealing with JCT600 as the staff at Bradford were pleasant, friendly and professional. We will recommend it to all our friends. Thanks a lot.

Mr John Stockwell, Halifax, Volkswagen Bradford

Great customer service throughout from Michael Chang. I am happy with how the car has been presented to me. Michael has been able to deal with all the questions I have asked him. Overall I am happy with everything and I would recommend Volkswagen to my family & friends.

Mr Scott Suddards, Bradford, Volkswagen Bradford

A marvellous adventure, including excitement, mystery, humour and as yet, not financially demanding. Only sorry its all over, but we have our splendid new car to soften the return to mundane reality. Thank you all !!

Mrs Helen Parker, Chesterfield, Volkswagen Chesterfield

If you want a SEAT then I totally recommend SEAT Bradford. In challenging surroundings (Unfinished showroom) Charlie made buying a new car a easy enjoyable experience (Not forgetting Bob as well) No pressure selling. A hassle free time. I have no reservations about doing business with them again. Thanks

Mr Andy Broughton, Leeds, SEAT Bradford

I am very pleased and impressed with the helpful, informative, patient but positive response we received from Aaron Carnall, JCT600 Hillsborough. Nothing seemed too much trouble, from coffee to explaining all the controls in the car while he stood in the rain/ snow. Always a smile with a word or two but never pressure. Thank you for a service that is 'Priceless'

Mrs Melwyn Fisher, Sheffield, Priceright Sheffield

I just wanted to say a big thank you and your fantastic staff at Volkswagen Chesterfield for sorting me out with my new VW Tiguan today. I am very pleased with the deal I got and have been very impressed with the service I have received so far from both Domonic and Scott, especially when I compare them to the sales executives / managers from other dealerships I encountered over the weekend.. Thanks again.

Mr Paul Sapsford, Sheffield, Volkswagen Chesterfield

We would like to thank Michael Chang for his professionalism, care and courteous manner in our sale and purchase this week. He made us feel confident in our dealings with the company and unlike so many sales persons, never put any pressure on us. Having driven our new car for two days we are delighted with it and satisfied it was a great choice. We wish Michael well for his future career and have recommended him to family. A big thank you and (the coffee is lovely)

Mrs Ruth Dawson, Otley, Volkswagen Bradford

Our Salesman Ashley Khan was very attentive, listened well to our requirements and enabled us to obtain a Polo within the price we wanted to pay. From purchase to collection he kept us updated on progress and arranged a suitable time for me to collect the car. This is our third car we have purchased from JCT600 Volkswagen and have always been pleased with the service we have been provided, thank you.

Mr Michael Taberner, Bradford, Volkswagen Bradford

excellent customer service from both Steve Thompson and Ashley Khan.. lots of knowledge and advice. Great guys. Would definitely come back to them in the future.

Miss Kathleen McAvan, Leeds, Volkswagen Bradford

Very positive and friendly from the start. Welcoming and helpful when it was determined which vehicle I was looking for. I have been before and in the words of a famous Austrian "I'll be back"

Mr John Illingworth, Bradford, Volkswagen Bradford

I would just like to say that I have had a very professional service from Chris at the Volkswagen dealership on sticker lane. After a couple of days of negotiating and fulfilling my required specification, I bought a Volkswagen CC. Chris was very professional and patient, of which I was very grateful. I had previous dealings with another garage which was a total shambles, I am so glad that I did not have the same experience with JCT600. I cannot wait to collect my new car where I am confident and hopeful that the standards will be the same as when visited yesterday.

Mr Keith Barr, Bradford, Volkswagen Bradford

From the moment we met Karl Horsewood at Lincoln Audi the experience of choosing our new Q5 improved 100%. We have over many years had varying experiences when buying a car and when we started to investigate purchasing a new Audi this time had been disappointed at the level of service at your competitors until our son introduced us to Karl. From then on we had the most enjoyable experience possible. Karl is an exceptionally talented salesman showing the perfect balance of friendly professionalism. We felt we were being offered an excellent deal without the usual haranguing, instead Karl made us feel valued as customers. During the waiting time Karl kept us regularly updated. When we collect our new Audi it was an absolute pleasure and memorable experience, when nothing seemed too much trouble to ensure we left feeling we could not have had better care. May we wish Karl all the very best for his future and also thank the General Manager for his interest in our purchase and the Business Manager for his politeness and care. We will definitely recommend Karl and Audi Lincoln to our friends.

Mr David Dunlop, Nottingham, Audi Lincoln

Very happy with the vehicle I purchased on January 15. Staff were very helpful when contacting them, pleasure to meet. The gentleman Tom who met me with the car was very helpful and professional. I would definitely consider purchasing a vehicle from this company again.

Mr Luke Guymer, Pembroke Dock, Audi Grimsby

All my dealings with JCT600 have been positive. Christian Greaves, Mercedes-Benz Chesterfield was really good. I was a bit nervous of my new car but he explained things in full setting up my bluetooth and sat nav and even contacted me the next day to see if I needed any further help. I would have no problem in recommending him to my family and friends. A big THANK YOU Christian.

Mrs Kathryn Howe, Sheffield, Mercedes-Benz of Chesterfield

Please pass on my thanks to Gareth Barnes at JCT600 Volkswagen Hull. He was extremely helpful at every stage of the purchase of my new Polo, he was very patient with my endless questions and spent a lot of time explaining everything to me.

Mrs Ann Connell, Hull, Volkswagen Hull

I just wanted to express my thanks to all the staff at the York Volkswagen Dealership, Clifton Moor for a very pleasurable experience whilst purchasing my recent VW Golf. The attention to detail was a credit to the company and in particular the Sales Executive, Billy Thompson, who is a new appointment to the Sales Team, who conducted himself in a very professional manner and will undoubtedly go on to be a real asset to JCT600. I am really pleased with the new car and would definitely recommend anybody to the JCT600 York experience. Thank you.

Mr Mark Hopkins, Wetherby, Volkswagen York

This place not only has a high standard of vehicles but also a high standard of staff. Always welcoming, never pushy, John Battson recognised the needs and requirements of a first time buyer. He explained everything fully and the communication during the purchase was far above standard! I'll certainly be back here when we buy a car again. Thank you for being so welcoming, helpful, friendly and professional. It's a rare quality in business these days. Faith restored!

Miss Jennifer Dodd, Leeds, Priceright Rawdon

Excellent service from Aaron Carnall. Just bought a Renault Megane and found everything to be first class. He explained in detail everything about the car and I would recommend JCT600 and in particular Aaron to all my family and friends.

Mr Philip Crookes, Sheffield, Priceright Sheffield

Salesman was polite and helpful. When he didn't know an answer to our question he asked colleagues for the answer. His knowledge of the car was very good.

Mrs Sara Moyes, Bradford, Peugeot Bradford

I have just become the owner of a brand new Volkswagen Up! I would like to thank Rod Hinch for the way he looked after me, no pushy sales talk and no questions left unanswered. Andrew Wilson did the handover and showed me round the vehicle, explaining all the buttons and setting up my bluetooth & sat nav. THANK YOU. I will certainly recommend you to my friends.

Mrs Gail Scaife, Brough, Volkswagen Hull

Official Authorised Centres for 18 Manufacturers

Trusted by the world's best manufacturers for over 70 years

Independently owned family business