My experience

Our founder, Jack Tordoff, always says that if you put customers first then they will do the same for you and at JCT600 we take our customers' experiences very seriously.

We welcome feedback from our customers, whether positive or negative, and would encourage you not only to read what our customers have to say about us but also to tell us about your experience of JCT600. Please use the button below to complete our customer feedback form.

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In February we asked Sheffield Audi to find us an Audi Q3 SE model as we had specific requirements regarding comfort. We needed to have a trial run not even a trial drive. We visited the showroom and they said they would contact us but this was not forthcoming. We both telephoned to arrange but there was no contact. There was great difficulty finding an SE anywhere. Eventually in August we tracked one down on the day we were going to Grimsby to look at one. However, contacting Sheffield we tracked one down. We were dealt with efficiently and Lara was a delight to deal with. We took delivery in mid-September.

Mr & Mrs Raymond & Sandra Sykes, Sheffield, Audi Sheffield

After been badly let down by another dealership, it was a breath of fresh and a totally different experience when I walked in to Mini, Bradford. Debbie the sales rep was delightful. After the initial information it was literally a matter of minutes until the exact Specified car was located. The new car was delivered within a Week (actually Five days). I was delighted with the follow up phone call a week later, which was an extra bonus. Customer service was exceptional.

Mrs Rachel Bumby, Otley, MINI Bradford

Excellent friendly service, this is the fourth car that I have bought from BMW Bradford through Rickie Holden.

Mr Chris Sheldon, Leeds, BMW Bradford

I popped into the dealership a year ago and Akeel Ahmed looked after me. He was extremely polite, professional and courteous at all times and offered me some great deals. I ended up, not just changing my car but also my wife’s car, all within the space of a week. After sales, Akeel was equally as good. A year later and the service book of one of the cars had been misplaced. So I contacted Akeel for help and advice. Akeel managed to get me a copy of the previous history of my car. He went ‘the extra mile’ that he clearly didn’t have to. Now that’s what I call customer service. Thanks to Akeel, I will definitely return to the dealership when it is time to change cars again.

Mr Parminder Saimbhi, Leeds, Mazda Bradford

This is the 2nd time we have bought a Mazda from JCT600 and we have been delighted on both occasions, right from the initial enquiries to collecting the new car, thanks very much JCT600, keep up the good work.

Mr & Mrs Mark & Simone Jones, Bradford, Mazda Bradford

The customer service from Mark Ashwell and Chris Crowe was outstanding, from the moment I entered the showroom to the moment I drove my car away. They were extremely helpful and patient and went above and beyond to answer all my questions. I picked the car up on my birthday and they had even put a ribbon round the steering wheel which was a lovely touch. Thank you for everything, loving my new wheels.

Miss Katie Brumfitt, Otley, SEAT Menston

Dealt with Graham at JCT600 Bradford who was friendly and efficient and very personable. Nothing was too much trouble. When I collected the car he even took the time to set up my phone with the Bluetooth connection and tune in my favourite radio station. Thank you.

Mrs Jo Andrews, Leeds, BMW Bradford

Bought for my wife as a surprise last week. Kevin and the staff I now know well and my experience is, as always second to none. The staff helped with the surprise, the deal was fair and the experience in general was first class. And I would not go anywhere else. We were invited the Audi open day at Elvington for which we have just got back. I can’t thank Kevin and his staff enough for the invite. We had a fabulous time. Please accept both our thanks on such a well organised day out for Audi owners. Please keep up the terrific work.

Mr David Donkin, Hull, Audi Hull

Very pleased with the service provided at Sheffield Audi. The car was delivered on the exact date, as requested, exactly to the required specification. Impressive vehicle presentation for my wife's birthday present!

Mr Tony Dunn, Sheffield, Audi Sheffield

I was extremely satisfied with the service I received at Audi Grimsby. All the staff were welcoming, polite and extremely helpful; especially Dave Nichols who we dealt with personally. Great team and great car.

Mrs Kathryn Cope, Louth, Audi Grimsby

I am a first time customer, and I would say the experience within the dealership was good, but, leading up to it was a little trickier. I requested brochures via the website twice which never arrived. I had spoken to the dealership about a specific car in a specific colour; yet didn't get a call when a car came in. That said once I went into the dealership the service I received was good and I was happy with the deal. I would buy an Audi again, from JCT600 Lincoln, although I would expect an increment in the effort to sell next time.

Mr Andrew Fairweather, Lincoln, Audi Lincoln

From going to enquire about changing my car, ordering one and picking it up; the service was fantastic and me and my wife would like to thank everyone involved in dealing with us. Nothing was too much trouble; we would also like to say thank you to Bryan Windle the salesman who treated us superbly.

Mr Simon Jubbs, Gainsborough, Audi Lincoln

I have been looking for a used car from the VW group - Seat, Skoda and VW but have had difficulty finding anything suitable. I was passing VW Bradford, so called in, but again nothing suitable. However Michael Chan, showed me a Honda Jazz, which had been taken in part exchange for a VW Up. I had a test drive and was impressed. I was also impressed with the professional manner of the salesman which helped to make the sale so easy, this being the first car I had purchased for over 10 years.

Mr Frank Dixon, Brighouse, Volkswagen Bradford

This is the second Scirocco I have purchased with JCT600, Ben Winter dealt with all my queries promptly and nothing was too much trouble for him. I realised I had been charged for something on my previous car and not received it and although it had been over 2 years ago Ben sorted out a refund without hesitation which I was really impressed with. I never felt under any pressure to choose things I didn't want and would recommend JCT600 VW Bradford to anyone.

Mrs Nichole Waite, Bradford, Volkswagen Bradford

My first visit to JCT600 VW Wakefield was to the porter cabins in the car park. But when I took delivery of my new Passat it was from the new bright, airy and refurbished showroom. I was well looked after by a young cheerful salesman Jonny and his Manager Coordinator Mark. Both these guys were down to earth and couldn't do enough to help me with my purchase. My only disappointment was that I was unable to add/upgrade my purchase the following day as my order had gone through. Apart from this I would recommend these guys and this JCT600 branch.

Mr Chris Sutcliffe, Bradford, Volkswagen Wakefield

This is the second BMW 1 series car we have arranged through BMW Bradford. Each time we have found our dealings with them to be both professional and efficient whilst at the same time most enjoyable. Thanks go to Alan.

Mrs Jane Balderstone, Baildon, BMW Bradford

Excellent and courteous service both on the telephone and in the showroom by Jonathan Wensley (Sales Executive). I would recommend this dealership 100%.

Mr Ian Rogers, Wetherby, Peugeot Menston

The service was excellent from the moment we walked into the dealership. We were met by James who gave us a very warm welcome, he then introduced us to Jonathan, who is the A class specialist at Sheffield. He answered all our questions and we felt we knew the car inside out by the time we left. The test drive and the handing over of the new car was absolutely perfect in every way. Thank you.

Mr Peter Shaw, Bradford, Mercedes-Benz of Sheffield

Our experience at JCT600 in Sheffield was fantastic. I had been looking for a reef blue beetle for sometime and with the help of the sales manager - Karen she found me one . Karen was fantastic to deal with on the phone showing real interest and really understood what I was trying to do, which was to surprise my wife with her lifelong dream of a new beetle in reef blue. The way she helped me keep it a secret and with a great touch on our pick up day being part of the surprise for my wife will take some time to get over. Great service - beyond expectations and genuine interest in customers - congratulations.

Mr Jonathan Okeefe, Sheffield, Volkswagen Sheffield

Really easy to purchase my new car. Excellent help given by James Billam. Your staff are a credit to the company. Many Thanks to all.

Mrs Judith Taylor, Hull, Volkswagen Hull

I found all aspects of the sale superb. The only thing I found disappointing was that my new car did not have any floor mats, other than that, I was very pleased with my experience with JCT600.

Mr Peter Wojdylo, Bradford, Peugeot Bradford

I am extremely happy with the service provided by JCT600 in purchasing my new car. The sales person Lorraine did everything she could to ensure I got what I wanted as soon as possible and even called me on her day off. My requirements were very specific; I knew exactly what I wanted and Lorraine made sure I got it. I could not be happier.

Mrs Dawn Roberts, Bradford, Peugeot Bradford

Having arrived at your showroom to collect my new car on 19/09/13, I was disappointed to learn that the vehicle was not delivered with the specification as I had requested at point of order. However, the situation was quickly dealt with and was resolved to my complete satisfaction. I was very impressed with the way that York Audi handled the situation and at no time did I feel compromised.

Mr William Reid , Bangor Northern Ireland, Audi York

We dealt with Chris for sales and Gary for finance and they both made the whole experience enjoyable, rather than the daunting task we first thought it would be. Can't fault the customer service, attention to detail and professionalism of them both. We live 75 minutes away but wold definitely travel back to Lincoln Audi next time we are looking to change car. Thanks guys.

Mr Scott Swarbrook, Burton on Trent, Audi Lincoln

Extremely happy with the service and experience of buying a new car at Hull.

Mr Martin Joyce, Bristol, Audi Hull

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