Experience

My experience

Our founder, Jack Tordoff, always says that if you put customers first then they will do the same for you and at JCT600 we take our customers' experiences very seriously.

We welcome feedback from our customers, whether positive or negative, and would encourage you not only to read what our customers have to say about us but also to tell us about your experience of JCT600. Please use the button below to complete our customer feedback form.

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Ready to update our car we visited most local dealers of all brands. It was notable that Joel Ricketts was the only one of those visited who spoke to my wife at the outset, asking if she would be driving, determining what part she would be taking in the selection. How sad in this day and age that this was notable and not the norm! Other places either completely ignored her presence and spoke 'man to man' or eventually acknowledged she was part of the team. Joel was a pleasure to meet. We will be back next time a car is needed.

Mr Alan Wright, York, Volkswagen York

I have today collected my new Golf and would just like to say that my initial experience of driving the vehicle is wonderful - having for the first time bought an automatic. The service and attention I have received during all my three visits has been first class and I would just like to add a special thank you to Alex Wharton who dealt with my initial enquiry and proved to be an extremely good salesman, who without imposing any pressure answered all my queries and was most helpful in explaining the use of the vehicle. This is the first time in 52 years driving that I have bought a Volkswagen and I would highly recommend a visit to York if you are looking for another car.

Mr John Botterill, Barkwick in Elmet, Volkswagen York

I have just completed my purchase of a new Volkswagen Polo bought for my son who is training to be a Doctor and I collected it today, 1st September. I had some requirements in relation to the size of vehicle I was looking for but was interested in finding the best deal rather than specifically the make and model of car. I was completely honest and open with the sales staff at JCT600. The Sales Executive I dealt with was Alex Wharton. He was extremely approachable and at no stage tried any pressure sales tactics. He was completely open and honest with me. He explained carefully and in detail what deal JCT600 could offer. I told him I was going to go and have a look at other garages which I did, but I already knew the car we had discussed was the one I wanted based on no small part to how he treated me and the package he was able to put together. Having stated that I wanted to purchase the car, Rowena then dealt with me regarding the finance paper work. Again, she was extremely polite, friendly and efficient. I visited the showroom again to finalise some of the paperwork and again Rowena was great. I would just like to say that Alex and Rowena are fantastic ambassadors for JCT600 and as a result I would have no hesitation in recommending both them and JCT600 to anyone looking to buy a car. It has been a completely stress free, trouble free experience. Thank you.

Mr Mark Iveson, York, Volkswagen York

I took my car in for it's first service since purchasing my car from JCT600 Vauxhall Shipley, as before when I originally bought my car the staff from speaking to reception and then service were superb as they had been with the general sales team before. They made sure I was happy with everything and sorted out a puncture which I was not aware of. I would have no hesitation in recommending anyone who was looking for a new or used car to go down to the showroom and pay the team a visit, I am sure they will be very impressed with the service and helpfulness they would receive.

Mrs Claire Brown, Guiseley, Vauxhall Shipley

Buying a car is a very stressful experience, so having/getting the right support and advice is very important. When I met Alan I was struck by his friendliness and genuine attitude to help me buy the car I wanted. Alan was very professional in his role and was surprised to discover he's only been working at JCT600 for a few weeks. Alan is a natural, he made feel at ease and confident in my decision to purchase a car from JCT600. Based on my experience with Alan I will recommend JCT600 Hillsborough to family and friends. Well done Alan :)

Mr Khalid Hadrami, Sheffield, SEAT Hillsborough

Buying your next car is usually a daunting experience at the best of times, however on the two occasions I visited Audi Boston I was met by polite, professional and informative friendly people. Although not my local Audi dealership who will remain nameless and avoided, I decided to visit this branch as they held quite a few Audi TT diesels within the group. At this time I just went to view and ensure myself that, despite the fact I loved the look of the car, up close and personal it was as good as it looked. Although the car I was interested in had just been sold, the manner in which I was treat and the time and information given without the usual unrelenting pressure sales was great. Some 2 months later I noticed Boston Audi had 3 Audi TT Diesels in stock and contacted the same sales person who, true to form, sorted out a viewing and test drive. On arrival both my wife and I were greeted by the ever so friendly Jayne Cooke who went through all the details of the car and the test drive. We loved the car so much we opted to buy all under the guidance of Jayne Cooke whose methodical, patient and informative friendly nature made this car buying experience so pleasurable and one we shall remember. The car is fantastic just like the whole experience from the dealership which all starts from the receptionists who always greet you initially through to Jayne Cooke. Thank you Jayne and Boston Audi you are a credit to Audi and more importantly yourselves.

Mr Andy Rowell, Bourne, Audi Boston

I just wanted to express my thanks to Gareth Barnes for making buying my dream car such an amazing and easy experience. Not only did I get a good deal, but the whole process was made to be enjoyable and fun that is wholly due to Gareth's ability to put you at ease and understand what it is that you want and is important to you. He even went the extra mile and completed my beetle with a beautiful pink flower! I couldn't have asked for a better service.

Miss Lauren Heath, Beverley, Volkswagen Hull

I have just bought an Abarth 500 from Priceright at Hillsborough, Geoff Baird helped me with the sale and the part exchange of my old car, he was really nice and helpful and dealt with everything efficiently. Everyone else there was also very helpful and friendly and very welcoming. I travelled from the South Coast to see the car and it was exactly as described and well worth the 200 mile journey. I'm really happy with my new car, thank you again to everyone at Seat Hillsborough.

Miss Jennifer Morton, Worthing, SEAT Hillsborough

A couple of Sundays ago, and 150 miles from home, I called in at SEAT Hillsborough on the off chance they had a nearly new Leon SC FR and two hours later I was the proud owner of their demonstrator. A large part of this was down to the easy-going and amiable nature of their salesman, Peter Jackson. I found him very easy to get on with and he was more than able to read the situation and my requirements, and at no time did I feel pressurised. I'm very happy with the deal I got and delighted with the car and SEAT Hillsborough should be proud of having Peter Jackson on their sales team; he’s a credit to them.

Mr Bryn Phillips, Caernarfon, SEAT Hillsborough

A great service provided from enquiry through to delivery. Finance arranged superbly and great value for money! Even delivered car to my place of work 100 miles away from the dealer so as to make my experience hassle free. Mark Elsworth of Audi York - excellent customer service from him and all the team. Would definitely buy from them again!!

Mr Josh Marshall, Bedlington, Audi York

Pleasure to deal with throughout. Lee Meads in sales couldn't have been more helpful in securing the vehicle I wished to purchase. Good follow up from the dealership. Recommend Mercedes at Doncaster wholeheartedly.

Mr Stephen Thompson, Grimsby, Mercedes-Benz of Doncaster

My wife & I have always purchased our Audis from Doncaster Audi even before they moved to Wheatley Hall Road, some 15 years now. They have always looked after us in every way. Changing your / our car can be really stressful, not with Doncaster Audi, they look after you in a special way, their customer service is second to none, it's an absolute pleasure from start to finish when changing your / our car. Once again many thanks to all the team and a special thank you to Ryan in Business Sales and James Bartle in Sales.

Mr Peter Butts, Worksop, Audi Doncaster

After many years of wanting a Mercedes-Benz the time came when I could make it a reality, after a couple of fairly negative experiences at high end motor dealers over the years, my experience at Chesterfield Mercedes-Benz was the total reverse. I can only say well done to all concerned with particular thanks to Nigel who made the whole experience totally enjoyable and only added to the pleasure of getting my C250 AMG CDI Sport , well done JCT600 and Chesterfield Mercedes.

Mr Richard Greenwood, Chesterfield, Mercedes-Benz of Chesterfield

Seat - Hillsborough has just given me the best car buying experience I have ever had in over 30 years. I dealt with Peter Jackson who was exceptional throughout the whole process. I did not feel pressured when making decisions which has been the case at other dealerships. Peter knew everything possible re; the spec of the cars and he provided great customer service throughout. A complete professional, with the patience of a saint, as he guided me through the paperwork with ease. I am now the proud owner of a beautiful Seat Ibiza Toca and without a doubt I will be using this dealership in the future and I will be sure to recommend them to all of my family and friends. A special thanks to Peter Jackson who is a credit to JCT600.

Ms Barbara Mitchell, Rotherham, SEAT Hillsborough

I made two visits to Mercedes-Benz Blackburn, car had been taken home by sales manager!! Not very good service at all also had same experience at Bolton. Made a phone call to JCT600 Mercedes-Benz Sheffield, spoke to Liam Hudson and told him of my experiences with other Mercedes dealers. He was so helpful and understanding, he brought the car to my house in Lancashire for me to see. The car was fantastic, Liam was very good too, answered all the questions I had about the car. I bought it there and then. MR LIAM HUDSON 1ST CLASS SALES PERSON.

Mr John Smith, Lancashire, Mercedes-Benz of Sheffield

In 2012 I bought a Volkswagen Passat from a local non franchised dealer. The car needed minor cosmetic attention to the trim which I brought to the attention of JCT600 VW Wakefield. The work was carried out quickly and efficiently, under warranty, at JCT 600 VW York; the staff were very helpful. When the MOT and service was due for the car I took it into VW Wakefield, my local VW dealer, where my experience was just the same as it had been at JCT600 York. While in the VW Wakefield showroom my wife and I viewed a VW Golf SE 2.0 TDI, it had everything we need in a car. Sales Executive Susan Lloyd was on hand and gave us all the information we requested, and more; took us on test drives in both the 1.6 and 2.0 variants of the model for our evaluation - we chose the VW Golf 2.0 TDI. One of the major factors in purchasing a new car from JCT600 VW Wakefield was the high level of; courtesy, professionalism, and helpfulness we had experienced from this company - all of this in a dealership with a very pleasant ambience. Susan Lloyd couldn't have been more helpful, dealt with our purchase throughout, and remains available should we have any further queries.

Mr Jack Lunt, Altofts, Volkswagen Wakefield

After deciding to purchase a new car, my wife and I narrowed it down to either a Mercedes Benz C class or a Volkswagen Passat as both were bringing a new model out soon and prices were easing off a bit on both makes. We visited MB dealer in Harrogate after seeing 3 cars on their website. When we got there, the salesman did not seem to want to show us them, so after waiting around in their show room for nearly 2 hours we gave up. Our local VW showroom did not give us much hope either, the sales man seemed very keen to sell us a red Golf estate in the show room but not a Passat, which then led us off to their other branch in Northallerton. The same scenario happened there as well. We wondered if they did not want our money! We then went to VW York, what a totally different experience . The sales man, Alex Wharton actually listened to what WE wanted and explained the options that were available to us. He and another Manager Dave, had quickly sourced the car WE wanted, to the spec WE wanted and the whole experience was effortless, friendly and professional without any heavy sales chat. We would certainly buy our next car from Alex again.

Mr Peter Dover, Middlesbrough, Volkswagen York

Purchasing my new car was a pleasurable experience, Ranbir Singh was really helpful and I will have no hesitation in recommending him and the dealership or return to purchase my next Mercedes-Benz

Mrs Sandra Smith, Doncaster, Mercedes-Benz of Doncaster

I decided to buy my 1st Volkswagen as wanted to improve my MPGs and save on tax but did not want to compromise on quality, and I still wanted to have a convertible. I saw the Golf cabriolet on the website and went along for a look. The sales guys Rod & Rob were fantastic. They were informative and listened to what I wanted and also what I didn't want but at the same time outlined how I could benefit from what they were offering. I did not feel 'pushed' into buying anything which I really appreciated. They were very friendly and at the same time professional. Once I made my decision James joined us to ensure I understood all the fianancial bits. I also discovered that for Rob it was his 1st sale since doing his training which made the whole deal so much more special. I am delighted with my new car but I would like to really thank the team at JCT600 at Hessle for making buying my new car a pleasure. Particular thanks go to Rod Hinch & James Billam but extra special thanks go to Rob Dearlove for his professional manner and lovely smile, he has the makings of an excellent sales executive. Thank you guys

Mrs Gail Bowes-Leeming, Grimsby, Volkswagen Hull

Went for a test drive dealing with salesman Geoff, brilliant bloke not pushy but told me all I needed to know. Car was excellent and for model and spec, by far the cheapest in country. All paper work carried out in quick time and I will use again when buying a car.

Mr Matty O, Darlington, Priceright Sheffield

After looking for a Mercedes-Benz for a few months we found what we were looking for at Mercedes-Benz Chesterfield. Paul Gregory was very professional and acquired all the information we requested for the car and didn't put us under pressure to take out additional products. The handover was second to none and we are extremely pleased with the car. We would not hesitate in recommending you to family and friends.

Mrs Amanda Pell, Chapel-en-le-Frith, Mercedes-Benz of Chesterfield

Why has it taken me so long to buy my first Mercedes (E350 sport cabriolet)? Awesome driving experience, I will never buy anything else, I knew Mercedes were good, but not this good....and a special thanks to Lee Campbell for arranging it all.

Mr Paul Ansell, Shirebrook, Mercedes-Benz of Sheffield

Having recently retired I promised myself a quality car, for this purpose I spent over 3 months to finally decide on the Mercedes 220 Sport diesel automatic. All I needed now was an approved used deal with low miles, I found this at the Sheffield dealership. I phoned and virtually closed the deal on phone. Knowing about the 30 day return and the full backing of Mercedes, I drove over from Blackpool (just so I could experience a suitable journey home in class). I met all the team and was impressed at the professional attitude, would certainly return in the future many thanks to the team.

Mr Alan Bloom, Blackpool, Mercedes-Benz of Sheffield

The whole experience at Boston Audi was great. Everyone was incredibly friendly and helpful. I did not feel pressured at all into any decisions which sometimes I have felt at other dealerships. I dealt with Charlene Francis and she provided great customer service. I will be sure to recommend them to everyone.

Miss Krishma Patel, Leicester, Audi Boston

Have been looking for a Mazda3 Sport Nav diesel for a few months now, found one here at JCT600 Leeds. Having phoned up and spoke to Richard Miller, I decided to drive over to Leeds and test drive the one that I found. Richard waited for me to arrive, even though I got caught in traffic. I was impressed with the car and also with Richard's enthusiasm, he is so "down-to-earth" and communicates very well with his customers. To cut a story short, I paid a deposit after the test drive, put a deal together and a week later (22nd July) I collected a shiny black Mazda3 that is the envy of my family, friends and work colleagues. Such was the level of preparation that everyone thus far thinks the car is brand-spanking new! - kudos to JCT600 and in particular Richard for keeping his word reference my requirements over the car. Buying a car can be stressful, but he made it fun, quite a feat ... I have already recommended JCT600 to my friends, family and colleagues on the basis of my experience with Richard. Thank you for answering my incessant telephone queries ... all-in-all, would I return to JCT600 ? ... hell yes! Thanks to all the team at Leeds, but I would single out Richard for keeping his word when most in the car trade seem to lack integrity, he came across as honest, trustworthy, professional and friendly all at the same time, well done that man!

Mr David Beech, Rochdale, Mazda Leeds

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