Experience

My experience

Our founder, Jack Tordoff, always says that if you put customers first then they will do the same for you and at JCT600 we take our customers' experiences very seriously.

We welcome feedback from our customers, whether positive or negative, and would encourage you not only to read what our customers have to say about us but also to tell us about your experience of JCT600. Please use the button below to complete our customer feedback form.

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First time car purchase for me and the service was excellent. Alan the sales advisor put me at ease and answered all my questions. I didn't feel pressured at all. From the test drive to the handover was handled professionally and I felt able to ask anything. Many thanks to Alan Hayes for his friendly and welcoming approach.

Mrs Julie Mather, Sheffield, SEAT Hillsborough

Alan Hayes was an excellent salesperson and was delightful to deal with throughout. I would definitely deal with him again. He was both engaging and very honest.

Mr Peter Ottoway, Oughtibridge, Priceright Sheffield

Volkswagen Bradford is more than excellent. 11 out of 10. Salesman Michael Chang was professional and organised. I am so glad I bought Golf from Volkswagen Bradford after awful customer service at Volkswagen Halifax. Many thanks to Michael Chang.

Mr Adrian Peacock, Bradford, Volkswagen Bradford

Firstly, we would like to thank Michael and Ash for the kind, friendly, understanding and helpful manner in which they conducted the transaction and purchase of our new car. It is very much appreciated. We appreciate also the considerable effort to keep us informed RE progress during the process of our purchase. As a result of our experience, we would be more than happy to recommend JCT600 Volkswagen and particularly Michael and Ash to family and friends. We had not test driven the car before we placed our order, so were pleased to find out how well the 1 litre engine performed. It appears to handle itself well and is a pleasure to drive. We were told at the time of handover that the car required a software upgrade to solve the problem of a flashing high-beam light. This is to be arranged. Thank you.

Mr Paul Nichol, Bradford, Volkswagen Bradford

Thank you to Mike Chang for a very helpful and professional service when trading in my old car and buying a new one. Cheers!

Mr Neil Anderson, Otley, Volkswagen Bradford

I booked my 17 year old daughters car in for a service & MOT with JCT600 Volkswagen in Bradford - we dropped the vehicle off yesterday morning......where do I begin? I drive either Mercedes, Audi or BMW vehicles & I have never had such good service as I experienced yesterday, from being able to find 2 parking spaces when we arrived, to the gentleman who knew who my daughter was when she parked up and 'welcomed' us (I expected being told 'You can't park there!!') - another greeting as we walked into the showroom & offered tea/coffee. Luke who handled the booking in was extremely professional and remembered that I required the hand brake travel checking. I received a call to let me know the vehicle had sailed through the MOT & Kelly McGrath contacted me as soon as the car was ready - earlier than I expected! Payment was made over the phone and my daughters car (CLEAN car) was delivered back to her at her boyfriends house in Bingley (She's only 17 & had no way of collecting the car) The service we received was 'up there' with what I would expect if I owned a Bentley - 10 out of 10 to the team at Bradford. My daughter has her eye on a new model next year, I would recommend JCT600 Volkswagen Bradford and I will travel there rather than use my local dealer.

Mrs A Dimbleby, Boroughbridge, Volkswagen Bradford

Once again I would like to say a big thank you to Sheffield Audi for the excellent customer service we received today when our Q3 went in for it's first service. A special thank you to John Gillott for a superb valet. The customer service at this dealership takes some beating. Whenever my wife and I have visited Sheffield Audi we have received the VIP treatment. Thank you to all the wonderful staff at Sheffield Audi.

Mr John Parmenter, Carlton in Lindrick, Audi Sheffield

The salesman who dealt with us was Alan Hayes, who came over very friendly and explained everything thoroughly, took us for a test drive after which we decided to purchase the car without any undue pressure from Alan. When we picked the car up Alan was extremely friendly and we felt very comfortable doing business with him.

Mr David Haslam, Sheffield, Priceright Sheffield

Many thanks to the excellent sevice from the day I ordered my new car by Paul Royston to the day I picked it up.

Mr Michael Parkin, Sheffield, Mercedes-Benz of Sheffield

Iā€™d like to say a big thanks to Sheffield Mercedes-Benz for the outstanding service I received when I recently bought my first ever Mercedes. I had always thought that you pay a premium at dealerships for used cars vs smaller independents. I was not only wrong on that note, but also extremely impressed with the service from the first phone call right the way through to the purchase and collection. Despite my car not being new, I still received the same level of professionalism and customer care on the Approved Used scheme as I would have done with a new car, with the added peace of mind of knowing the full history of the car. 100% recommend Mercedes-Benz used and approved to anyone.

Mr Gareth Rees, Nottingham, Mercedes-Benz of Sheffield

Good communication and politeness was experienced from the outset from initial enquiry through to post collection check to ensure we were satisfied with the car and had no issues. Hospitality was exceptional and the staff were friendly, even those not dealing with us! Highly recommend this dealership and only wish all other dealers were like this. Thanks again to you all for the great service and great car! All the best.

Mr Shahidu Jaman, Cambridge, Mercedes-Benz of Doncaster

A first class purchase experience - no pressure but great attention and follow up. Laurie Parker in the Sales Team was excellent, with good product knowledge and was extremely helpful.

Mrs Jaqueline Cook, Wath Upon Dearne, Mercedes-Benz of Sheffield

Great experience. Website easy to use, accessible and informative. Friendly and helpful manner. Many thanks to Jeff and his patience in steering and a deal that was good and achievable for me. PriceRight Rawdon was a great and comfortable environment for the transaction. Many thanks.

Mr Darren Burnside, Harrogate, Priceright Rawdon

I bought my first ever Mercedes a couple of weeks ago. It's a great car and a pleasure to drive. The service at the dealership was first class. I hope to get years of trouble free motoring now.

Mr Kevin Bolton, Chesterfield, Mercedes-Benz of Sheffield

Reece Manterfield was an absolute pleasure, could not have been more helpful. I've been in sales a long time and he's a credit to himself. Reece made the whole experience very easy and exciting sent me away with a nice coffee also. I will be highly recommending Reece also coming back for another car from him in Jan 2015. Massive thank you again!

Mr Gareth Davies, Chesterfield, Audi Sheffield

Liam Hudson was a brilliant and courteous sales person. I will recommend him to friends and family.

Mr Leslie Hackett, Rotherham, Mercedes-Benz of Sheffield

Thank you to Catherine Taylor who sold me my car and made the whole experience very comfortable. She was professional, knowledgeable, courteous and made the whole experience from start to finish a pleasure. It was so nice to have a young lady to deal with who explained everything in detail. Catherine is a credit to your team and I would just like to say thank you to Chris who was very pleasant in assisting me with the sale of my car. Whenever I entered JCT600 he and all the staff present were very courteous. Keep up the good work!

Mrs Jayne Charlesworth, Ilkley, Peugeot Menston

Jade at Mazda Bradford is a superb sales person and a credit to JCT600.

Mr Paul Turner, Bradford, Mazda Bradford

A particular thanks to Ryan Saunders and the dealership whom we have bought our last two Volkswagens from. Ryan simply provided a genuine, knowledgeable and friendly service throughout the ordering and delivery process. We are delighted with the new Tiguan!

Mr Mike Webster, Collingham, Volkswagen Hull

I rang several Mercedes-Benz dealerships prior to settling on Sheffield, I can honestly say that I wouldn't have bought a car without the great help & support of Paul. He enabled me to locate the car I wanted and was prepared to patiently negotiate a good deal and keep me informed. He was the only one of the Mercedes-Benz dealers who rang me back in good time & without sounding corny was an absolute pleasure to deal with.

Mr Jeff Kenyon, Rochdale, Mercedes-Benz of Sheffield

We called in to Vauxhall Shipley after I just passed my test to have a look for a new car. We had a warm and friendly welcome, an absolute delight to work with. Made everything easy from start to finish and all the staff are very friendly, nothing was too much trouble. This was the first time I had been in looking at new cars, thanks to Derek & John for looking after us so well, I will be recommending to any one who is looking for a new car, thanks for the great service and a smooth transaction.

Mrs Shirley Burns, Bradford, Vauxhall Shipley

The last two cars out of three we have purchased have been from JCT600. (I can't imagine why we bought elsewhere last time.) Compared to the other dealerships we have visited whilst searching for a car, they have been by far the best. The staff at PriceRight Rawdon were polite, courteous, and knew what they were talking about. My wife and I never felt pressured or harassed into buying at any time. A big thanks to Mark Tindall, who dealt with us, he was a gentleman. He answered all our questions and any concerns we had were quickly sorted out. The car itself was exactly as the dealership name states, "Priced Right", and once again we were given what we expected for our car," A Fair Price." Once again Mark, many thanks for the time, patience and expertise you showed us. If possible could you please pass on our thanks to Jez, who you organised to come and fit the rear parking sensors. He turned up when he said he would and did a totally professional job. We are very pleased with the end result.

Mr Ken Johnson, York, Priceright Rawdon

I have just ordered a new Mini Cooper 1.5L 5 door from this dealership. I visited the week prior and the reception we got was amazing. What I appreciated more than anything was that we were not pestered by sales reps - we were pointed in the right direction and left to browse the cars, climb inside and generally left alone - all the while, knowing that someone was on hand should we have any questions etc. When we finished looking, we did have a lot of questions to ask, and the chap we spoke to, Simon Haddow was amazing. He spent all the time we needed with him. He went through all of our questions and answered every one of them, went through all of the available purchase options, bespoke customisation and much more. We were given quote based upon what we had in mind and Simon gave us his card, if we had any further questions or wanted to speak to him about anything. We came away feeling extremely happy - we went in with an idea of what we wanted, had everything in our mind confirmed, and left without pressure. We thought about things for a week, and then went back and made our purchase. The whole feel of this dealership is relaxed, fun, full of very knowledgeable people and a pleasure to be around. This is very early days for us, as the car has only just been ordered, but I wanted to share my feeling so far - Wonderful, impressed, happy and very excited. Special mention to Becca too - she made us laugh so much, and both she and Simon made us feel very welcome - Thanks Guys

Mr Terry Quinn, Baildon, MINI Bradford

Just collected my Wife's new car from JCT600 VW York. Joel Ricketts looked after us from entering the showroom for our first enquiry to the collection. We have bought a couple of cars from JCT600 and Joel has helped us each time. He recognised me when we came in, remembered my name and then sorted us out an excellent deal and looked after us providing total quality, friendly service. He arranged flowers for my Wife, which she loved. I mentioned to a work colleague that I was buying a car from JCT600 and Joel was looking after us and he remembered that Joel had sold his sister a car and how great he had been. Nothing is too much trouble and Joel is a natural at providing great personal service. He always seems to be busy with customers, which is no surprise. He is a credit to your company and looking at your website, he certainly lives up to your motto that if you look after customers they will return. I would certainly highly recommend him to my family and friends as someone who will look after you very well, get you a great deal and make the whole buying experience a total pleasure. Thanks Joel....I will be back next year for my new Golf!!

Mr John Kendall, York, Volkswagen York

I would like to say a huge thanks please to Jason at Audi York for looking after us throughout the whole buying, ordering and delivery process of our new A1. He was always courteous, friendly and professional when dealing with us and kept us informed on progress on a regular basis. I have had no hesitation in selecting "Extremely Satisfied" on all aspects of the service we received from Jason and the York Audi team. Many thanks once again.

Mr John Brett, York, Audi York

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