Experience

My experience

Our founder, Jack Tordoff, always says that if you put customers first then they will do the same for you and at JCT600 we take our customers' experiences very seriously.

We welcome feedback from our customers, whether positive or negative, and would encourage you not only to read what our customers have to say about us but also to tell us about your experience of JCT600. Please use the button below to complete our customer feedback form.

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Collected my new car on Tuesday and I'm so pleased with it. Amazing service from start to finish. This is my 4th Volkswagen. The staff are very friendly and welcoming. My salesman Ben Winter is great, well he must be as this is the 3rd out of 4 VW's I have dealt with him for. All the team do a great job and I for one won't be going elsewhere for a long time. When I tell them what I want and need they get it spot on every time. Well done keep up the good work n I'm sure I'll be back in a few years for my next one.

Mrs Joanne Reynolds, Bradford, Volkswagen Bradford

From the very start I received excellent and courteous service from Mr Craig Merifield. He explained in detail about the car that I did finally purchase. I would most definitely recommend the firm and this particular salesman to friends, relations and neighbours.

Mr Chris Chapman, Bradford, Volkswagen Bradford

I went to BMW Bradford having had a poor main dealer experience elsewhere a few days previously. I tried to dismiss any preconception of how I would be received, but my assumption was that all dealerships would operate in the same way. How wrong I was, the whole process from start to finish was a great experience. Rickie Holden handled the sale and was a pleasure to deal with, everything was taken care of, nothing was too difficult. I would like to thank Rickie and all the team at BMW Bradford for their service and support during the buying process, you are without doubt a credit to your founder.

Mr Kevin Lowther, Middlewich, BMW Bradford

Great to collect my new Ibiza from Charlie and Bob and SEAT Bradford today! The car was even in the show room out of the rain!!!! :) It's the second car I have had from JCT600 now, Thank you.

Miss Cherelle Webster, Bradford, SEAT Bradford

Overall I am very happy with the service I received from the team at SEAT Bradford. The service was quick and efficient and the team are well mannered. They made the process of buying my first new car enjoyable and easy.

Miss Sinead Campbell, Bradford, SEAT Bradford

I would like to say that the service I have received from Trevor Goodman, the sales executive at the Volkswagen dealership in Bradford has been by far the best service I have ever had when purchasing a new vehicle. This combined with the great communication and high service to the customer would want me to recommend the JCT600 company to my friends and colleagues. Trevor is a genuine man and easy to get on with.

Mr Michael Clayton, Bradford, Volkswagen Bradford

Nothing bad to say what so ever. Chris has been amazing. Any questions I had (which was a lot) he answered every one of them with politeness. He has given me loads of information and this was by far one of the best deals I have seen with plenty of extras. Thanks to Chris he has made me very happy and its been a pleasure.

Miss Haley Brown, Bradford, Volkswagen Bradford

On our first visit to JCT600 Volkswagen, we received an extremely warm welcome by Chris and the rest of the staff. Throughout the sale procedure we had no complaints whatsoever and wouldn't hesitate in recommending Chris and the team to friends and family.

Mr Warren Dunford, Halifax, Volkswagen Bradford

I would just like to commend Christopher Sugden at JCT600. He helped me and my wife choose our new Motability car and was very professional and attended to our needs with courtesy. Thank you Chris!!

Mr Stephen Mobbs, Bradford, Volkswagen Bradford

Exceptional service and staff. Very welcoming staff and lovely showroom. Good communication with me and kept me updated an the cars arrival and whereabouts. Big thank you to everyone in Bradford!

Mrs Nicola Kerr, Leeds, Volkswagen Bradford

After 12 years as a loyal Alfa Romeo customer I have defected to Volkswagen! Alfa no longer makes an executive saloon car, so, when it was time to replace my beloved 159 I faced the daunting prospect of going elsewhere to look for a new car. Having built up a good rapport with Piccadilly Motors, over the years it was with some trepidation that I stepped into uncharted territory - JCT600's Volkswagen dealership in York! I need not have worried, I was soon in the professional care of Alex Wharton, who introduced me to Volkswagen before making me an offer I couldn't refuse on a new Passat Executive. Alex was friendly, honest and sincere. He explained everything clearly without patronising me or attempting to blind me with science and at no point did he put any pressure on me in order to achieve a sale - you know the sort of thing, "This offer is only available today.." etc. The whole process was totally painless! Thank you Alex, thank you JCT600, you now have another happy customer in your ranks.

Mrs Gillian Rushworth, York, Volkswagen York

Having been buying cars for 50 years it hasn't always been a pleasant experience so it was a real joy to be treated like a valued customer by Ryan Saunders and the team at Volkswagen Hull even though I have never had a VW before. I have come away feeling as though, for once, I have had a fair deal and that the people involved in the sale produced a very professional service which was geared towards the customer as well as the dealer.

Mr John Mooney, Hull, Volkswagen Hull

We collected our BMW X6 today, having dealt with Tony Mitchell from start to finish. We had three test drives prior to final choice and purchase, we were not rushed through the whole experience which was very relaxed and satisfying with no pressure or hassle and the final handover was very thorough and comprehensive. Overall a great experience as such a major purchase should be. Many thanks to everyone at JCT600 who were involved in the prep behind the scenes.

Mr Adrian Fisher, York, BMW Bradford

Collected our new X3 on the 30th December 2014. Great car (it's our second X3 from JCT600 BMW Bradford). I wanted to share our delight and entire satisfaction with our purchasing experience from start to finish with this dealer. The team, including Ricky Notey the Sales Executive and his Sales Manager were both clear and concise in their handling of the transaction and went above and beyond the norm to exceed our expectations in every way. This is a rare quality these days, particularly in the motor industry and I will have no hesitation in recommending this dealer to all my friends and relations if they even suggest they want to purchase a BMW. Well done to all at this dealership and we look forward to speaking with you again in the future when the next one is needed (or before if the right offer comes up!).

Mr Phil Tayler, Reading, BMW Bradford

Very satisfied with the costumer service I experienced. Mr Nick Randle dealt with our two new cars. Very nice man made us feel welcome every trip up to Audi. Would recommend Nick to anyone buying a new car.

Mr Simon Tate, Sheffield, Audi Sheffield

A nice easy transaction with no undue pressure. The part exchange deal was fair and didn't leave me feeling ripped off. Marc was an excellent sales advisor, taking us on a pressure free test drive and giving us plenty of time to decide on our choice. The car was ready on time and without fuss. In 34 years of car buying this was the best experience of purchasing from a main dealer I have had. Many thanks to the Hull Volkswagen Team.

Mrs Susan Brand, Kingston upon Hull, Volkswagen Hull

I would like to thank Paul Rowbotham at Sheffield Volkswagen,Paul made my visits a pleasure, he was helpful and courteous on all my contacts with him and of course a great car.

Mr Michael Ward, Sheffield, Volkswagen Sheffield

Thank you Felix Cavaliere for all the arrangements made to make it possible for me to get the Kia! I love the car and Felix was always helpful with anything I wanted to know. I received information about all steps, so I knew exactly what was going on. I would certainly recommend PriceRight Rawdon to anyone and ask for Felix :)

Miss Kristina Carbutt, Doncaster, Priceright Rawdon

Thank you so much to Billie Jo Hicks for a truly memorable and special purchase of a new Polo. I have never had such a special, personalised service. Thanks for looking after us and the smooth purchase.

Mrs Farhana Lanoot, Batley, Volkswagen Wakefield

Very happy with my RS4 purchase, having recently sold my beloved 63 plate 911. I must say that we received a fabulous service from start to finish. David Wells was superb, efficient, helpful, courteous. Eddie, the Sales Manager was very nice too. The trek all the way up from London and back was made infinitely less onerous by the team at Audi Grimsby. I shall be recommending them to anyone that is interested in buying an Audi. Thank you guys.

Dr S Kulkarni, Bromley, Audi Grimsby

Brian Strutt has been an absolute pleasure to deal with. He has made the whole process of purchasing my new Mercedes-Benz a fantastic experience. Nothing has been too much trouble, from the initial test drives to collection of the car. Many Thanks.

Mr Andrew Farmer, Doncaster, Mercedes-Benz of Doncaster

I would like to thank all of the staff at Mercedes-Benz Doncaster, it is the second car I have bought from them and I never thought that buying a car could be so easy. Stuart the salesman was great he listened to what we wanted and found us the car we wanted at a great price. I would advise anyone looking for a Mercedes to go and see the guys at Doncaster Mercedes you will not be disappointed, great service firstly and a great car secondly.

Mr Paul Coley, Sprotbrough, Mercedes-Benz of Doncaster

An excellent customer service experience offered by Wayne Duplock when purchasing our daughters first car. Wayne was very understanding to our needs, explained everything in detail and was very thorough. We felt relaxed the whole time we were in the showroom. He worked true to his word when offering time scales and met those deadlines. A true gentleman and fantastic asset to your organisation. Thank you Wayne, I would certainly recommend you to friends and family. Steve, Alison and Molly Simpson

Mrs Alison Simpson, Rotherham, Priceright Sheffield

A merry Christmas to all at JCT600 especially Chesterfield and Lee Cobb and all the staff who where brilliant. A very nice experience all the way through. David and Marian Bird. PS Car is fantastic I am very pleased.

Mr David Bird, Bakewell, Volkswagen Chesterfield

I would like to take this opportunity to thank Mike Smith for all the help he provided whilst choosing our new Volkswagen Golf. He was extremely courteous, helpful, new his stuff and was very patient. Nothing seemed too much trouble. I would most definitely recommend Mike personally and the dealership as a whole to all my family and friends. Having spent over 30 years in the motor trade working for franchises, dealerships and latterly as a consultant I know only too well how badly customers can be treated. I am very pleased this was not the case with Mike at JCT600. Congratulations to the team and a Merry Christmas

Mr David Dowling, Sheffield, Volkswagen Sheffield

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