Experience

My experience

Our founder, Jack Tordoff, always says that if you put customers first then they will do the same for you and at JCT600 we take our customers' experiences very seriously.

We welcome feedback from our customers, whether positive or negative, and would encourage you not only to read what our customers have to say about us but also to tell us about your experience of JCT600. Please use the button below to complete our customer feedback form.

Submit Feedback

Thank you for the great level of service from Trevor. I was so impressed I recommended my daughter and brother in law. Thank you Trevor and thank you Craig, you have 2 great members of staff there!!

Mrs Irene Kenny, Halifax, Volkswagen Bradford

Highly professional sales representative. I was impressed with Steve's knowledge and care for detail throughout. I would recommend friends/colleagues and neighbours to deal with Steve/JCT600 for future car purchases.

Mr Stuart Senior, Pudsey, Volkswagen Bradford

I would like to take this opportunity to thank Jaime Sanchez for his excellent customer service skills. I feel Jaime was very thorough, explaining everything to me. He made sure that I understood everything and nothing seemed to be too much trouble. I would recommend VW Bradford to any of my family and friends and especially the excellent customer service from Jaime!! I am really pleased with my new car and also with the way all of your staff have treated me and my family during this process thank you once again.

Miss Alexandra Baines, Shipley, Volkswagen Bradford

This is my 3rd vehicle from VW York. Saul provided an excellent service finding me a suitable vehicle, and arranging the aftermarket navigation system to be fitted prior to me collecting my new car. I had a pleasant experience at the dealership. Saul connected mine and my wife's phones using the Bluetooth system which was a big help.

Mr Christopher Edwards, York, Volkswagen York

I haven't bought a brand new car for many years. Saul made it a really enjoyable experience. We were really impressed with everything. We would definitely recommend Saul and all the the team at JCT600 York VW to everyone we know.

Mr David Long, Leeds, Volkswagen York

Very positive experience. Purchased a used VW Tiguan with a part exchange. I am familiar with a number of vehicle retailers and I found this to be a friendly and business like experience without a sense that someone, somewhere was trying to rip me off. The premises themselves are very well presented and organised and at no stage was I left unattended or left with a feeling that the members of staff were disinterested. In the past my wife and I have demonstrated brand and retailer loyalty up until the point where we felt that we had been let down. We're looking forward to an ongoing relationship with VW and JCT600.

Mr Paul Unsworth, Malton, Volkswagen York

We were extremely satisfied with the service we received from VW Wakefield. Glenn was very knowledgeable, professional but friendly too. He kept us updated as we waited for our car to be made. The team really made an effort to get our new car ready for when it suited us to collect it. They made us feel special, including our little girl who was given a teddy bear! Our new Tiguan suits our needs and our budget, and we feel we got a good deal on our old car too.

Mrs Abby Austin, Pontefract, Volkswagen Wakefield

I bought my car last week and was so pleased with my experience. From the first moment I stepped into the showroom and was met by Billie Jo, it was a relaxed and enjoyable process. After explaining what I was looking for, Billie Jo, showed me the Volkswagen Polo and we went on a test drive. Instead of being pushed into making a decision, I was given all the relevant information to take home and peruse before I went back a few days later to buy the car. We settled a brilliant deal on a new Polo SE and I was very happy and excited as I drove my new car home. Every step of the way, Billie Jo made it an easy and enjoyable process. I wasn't pressured at all into making a decision and I am extremely satisfied with my experience at Volkswagen Wakefield. I've already recommended them to friends! Thank you.

Miss Gemma Bray, Wakefield, Volkswagen Wakefield

Having browsed around cars at JCT600, Carl Middleton introduced himself. He was not pushy and advised us as to what would be suitable for us. We settled on a Toyota Auris Hybrid, which I did not know about. He explained it was an automatic which we wanted, also it was petrol electric and according to government figures produces 70mpg. Carl took us for a test drive and we were pleased with the Toyota. Had it two weeks now and we are very happy. Carl explained all the financial implications very thoroughly as we are retired. He gave us various options to suit our budget. All in all a delightful experience. I would recommend JCT600 Hull to anyone wanting another car.

Mr Barry Moor, Hull, Audi Hull

I was not too sure which model BMW to choose! Rick Notey, the Sales Executive at Bradford BMW went to a lot of trouble to arrange test drives in three cars. He finally sourced a demonstrator car with the appropriate specification so that we were sure we had made the right choice. He put together a great deal and the car was ordered. Throughout the 'choosing' period Rick was patient, informative, professional and extremely helpful. I was updated frequently on the progress of the construction and delivery of the X4. On delivery a very thorough handover was managed by Rick and the Bradford BMW staff. Nothing was too much trouble! The daunting process of choosing and ultimately buying a new car was in fact, a great experience and a credit to Rick and the team at BMW.

Mr Bob Quartermain, Oxenhope, BMW Bradford

From the day we walked into the showroom, my wife and I were treated with courtesy and first class service, especially by Akeel Hashmi. We would not hesitate to recommend our friends to JCT600.

Mr Clifford Moorhouse, Bingley, BMW Bradford

My experience in purchasing my new car has been a pleasure. My special thanks to Rick Notey, Sales Executive who has been exceptionally helpful throughout. This is my 2nd purchase of a BMW from BMW Bradford and I have every intention of returning if and when I decide to buy another new car in the future.

Mrs Anne Glowicka, Leeds, BMW Bradford

Excellent salesmanship and knowledge of product. It's so nice to come into a friendly atmosphere and feel like the salesmen want to sell to you and give you the best deal.

Miss Amanpreet Athwal, Bradford, BMW Bradford

Yesterday I took delivery of a used SL350, this is just a brief note to say how pleased I am with the vehicle and the way that the sale was transacted by your Sales Executive (Christian) – he made spending money almost enjoyable. I would however point out that the last time I signed so many documents was during my last divorce!

Mr Alan Coley, Chesterfield, Mercedes-Benz of Chesterfield

Your salesman Brian Strutt was the best I have worked with. He was very patient with me as I deliberated and made my mind up. Buying a car can be a stressful time, Brian made this less stressful by not putting me under pressure and continuing to give me various options - I changed from wanting an E class to getting a C Class which was more suited to my needs. I can say now that I will always come back to you for my future motoring needs.

Mr Danny Buckley, Doncaster, Mercedes-Benz of Doncaster

All I can say is that Dave Nichols at Audi Grimsby couldn't have done any more to find a car at the right budget to meet our needs, but he did more than that. I'm now the very happy owner of an A5 which I thought would have been outside of my budget. I wouldn't hesitate to go back to see Dave again and would recommend him and Audi Grimsby highly.

Mr Ashley Stockwood, Cleethorpes, Audi Grimsby

I bought my Audi A1 from Audi Grimsby this week and the service I received was fantastic. From the minute I attended, I felt at ease and the staff were very friendly and welcoming. David Nichols was spot on and made my experience a very enjoyable one. He knew exactly what he was talking about and I know if I ever had any problems or questions in the future, he would gladly help without hesitation. I could tell straight away that David had a lot of experience working with cars and there was nothing he could not answer or tell me about! Paul Stenton was also fab and could not support and help out enough. I cannot fault Audi Grimsby at all and would 100% recommend them to anybody.

Miss Georgia Allott, Cleethorpes, Audi Grimsby

I had been a VW driver for over 40 years when I wandered into the Lincoln Audi Garage. I was planning to change my car, a rather old VW Golf. I met the receptionist Toni, a charming young lady, not pushy just helpful. Whilst she found a sales person I wandered undisturbed, the sales man Bryan Windle arrived, again very helpful, very knowledgeable but not pushy. We looked a various models, discussed my requirements from a car, at no time did I feel pressured or rushed, it wasn't a decision I would make in a hurry, I like to do my research and plan. After a test drive I left the garage with contact details and brochures. Mr Windle knew what I was looking for right down to the colour but I had made no real commitment to buy, I hadn't given up on VW yet! Mr Windle after a couple of weeks and several visit from me found the car that fitted my exact requirements, even the colour. Again I still did not have to commit to the purchase. Another visit, a test drive and a sale was made. Mr Windle kept me up to date during the following week about the handover both by email and phone. I collected my new car last week. The whole experience was very positive from start to finish. Professional, knowledgeable staff, excellent customer service, even flowers for my wife – 10/10 for Bryan Windle, Toni and Audi.

Mr David Hardy, Lincoln, Audi Lincoln

I purchased a Q3 from Audi Lincoln, when I collected the car, the experience was fantastic. Karl and Craig made me feel very special and pulled out all the stops to make this very memorable. I felt like a star, flowers, photographs and a Teddy Bear. I would not hesitate to recommend Audi Lincoln to all my friends, good job.

Mrs Sandra Maxwell, Worksop, Audi Lincoln

After receiving fantastic service when we purchased our first new Audi in 2013, we knew we had to return to Lincoln Audi when we decided to exchange our A1. The customer service is second to none. Special thanks goes to Thomas Hall who once more guided us through the process of choosing extras and kept us up to date with the build process and delivery date. He is just an amazing guy - friendly but professional and with a great sense of humour. Great product knowledge too. Our contact with Tom is always a pleasure. Thanks also to the rest of the amazing Lincoln team, we will be back to see you for the first service and to order our next new Audi! We love our new Q3 and would not hesitate to recommend to family and friends.

Mrs Julie Sewell, Newark, Audi Lincoln

Test drove Audi A3 Thursday by following Wednesday car delivered to my doorstep by Jack, says it all really. Hope the after sales is as good as the selling process very quick and efficient. Well done Jack.

Mr Stewart Richardson, Worksop, Audi Doncaster

As always when one visits JCT600 York, we were made to feel welcome and put at ease. Alex Wharton dealt with us and gave us a fair trade in value for our car and was very charming and honest throughout the process of buying the car. He ensured that the deal went ahead very smoothly and we felt that he was almost as excited about our purchase as we were. Thanks Alex.

Mr Peter Emery, Easingwold, Volkswagen York

I have to say that from start to finish Thomas and Ryan looked after us very well. Ryan handled the purchase for us and was very attentive and diligent as well as being very personable. We were buying an Up! for my children as a first car (which they love) and Ryan was very relaxed about the whole process and made it special for them.

Mr David Reid, North Ferriby, Volkswagen Hull

Very happy with the service provided. Everything dealt with efficiently.

Mr Peter Khoo, Leeds, Volkswagen Bradford

The service from start to finish has been superb so far. I really appreciated the video of the car and also the fact that Steve rang back and returned calls promptly. Everything that was promised has been delivered in a prompt, friendly and professional manner and I never felt pressurised by a hard sell at any stage. Because of Steve, I would definitely recommend this dealership.

Mrs Rebecca Timperley, Sheffield, Volkswagen Bradford

Official Authorised Centres for 18 Manufacturers

Trusted by the world's best manufacturers for over 70 years

Independently owned family business