Experience

My experience

Our founder, Jack Tordoff, always says that if you put customers first then they will do the same for you and at JCT600 we take our customers' experiences very seriously.

We welcome feedback from our customers, whether positive or negative, and would encourage you not only to read what our customers have to say about us but also to tell us about your experience of JCT600. Please use the button below to complete our customer feedback form.

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Great buying experience with Imran and the rest of the Rotherham team. Will definitely use this dealership again. Imran is a credit to JCT600 Many Thanks.

Mrs Joanne Garcia, Goole, Volkswagen Rotherham

What an excellent service from Shaun Reynolds, I bought the car from a shortlist of 3 dealers as a direct result of the customer service we received from Shaun. It mattered to me that Shaun took the time to explain how to drive an automatic, offered and explained the pros and cons of alternative cars and took us through the products available. Shaun made us feel that he had all the time we needed to make a decision. I would highly recommend a visit to this car dealership. Thank you.

Mrs Carole Hodgson-Mullings, Leeds, Priceright Rawdon

We had a fantastic experience today. Looked after extremely well by Aaron Carnall. He did everything possible to make the transaction go as we would have wanted. Being tight on time, Aaron ensured the car was prepared and we took it home the same day. I love it!

Mrs Ruth Aseervatham, Sheffield, SEAT Hillsborough

I have recently attended at JCT600 VW Commercial Centre, Sheffield with problems with my vehicle created by another VW Dealership. On both occasions, staff had no reason or obligation to help or assist yet went out of their way to do so. On the first occasion, I arrived at the Dealership with a problem with my rear seat. The previous day I had collected my new vehicle (a 2011 VW Transporter) from VW Leicester. The Salesman had insisted that he sit in the rear seat when we went to fill the vehicle with fuel prior to my departure for Sheffield! The following day I discovered that a metal spring was sticking out of the seat. I needed the problem fixing quickly as I was going away for the weekend with members of my family. I arrived at JCT600 unannounced and without an appointment. The garage was extremely busy yet one of their Technicians (Kevin) offered to have a look at the problem whilst he was on his meal break. He immediately diagnosed that one of the retaining springs beneath the fabric had become detached. He clearly explained how I could remove the fabric and rectify the problem which I was able to do. In terms of 'Customer Service' I couldn't praise Kevin highly enough. During the journey back from my weekend away, the brakes failed on my vehicle. I have since discovered that the Leicester dealership has had my vehicle in their possession for over 8 months, during which time it had not turned a wheel, a fact the Salesman neglected to mention in his sales pitch. Today, I again attended JCT600 to seek advice on the safety of my vehicle. On this occasion I spoke to Service Manager Steve Kirby. Again, Steve was extremely helpful and nothing was too much trouble. He spent time listening to my criticism of the other dealership and concerns over the safety on my vehicle. He was extremely professional in his approach and, without passing comment on the other dealership, he offered to complete a 'safety check' on my vehicle. As a result of his assistance and informed guidance I left the dealership feeling confident and reassured. I intend to use JCT600 to complete the future servicing on my vehicle and would recommend the Dealership to other VW owners. I have no previous loyalty to JCT600 and I rarely have the time to comment on such websites. However, my experience and praise is so positive that I feel compelled to do so. The service I have received is outstanding.

Mr Richard Shimwell, Sheffield, Volkswagen Van Centre Sheffield

It's hard to summarise the whole journey with the Chesterfield dealership . Having bought an approved used car three-four years ago from the Chesterfield dealership the team have looked after my E220 Mercedes-Benz car and my later arrival a 97 vintage SLK. It's as if the team loved the cars as much as I did and it was a tough decision to get rid of the two faithful servants and replace them with a brand new SLK. The whole process was based around my wishes and needs. In the end we found a perfect specification and a car was ordered. Within a few days or weeks it arrived and I was introduced to my new toy. The reveal in the showroom was a bit of theatre - but it was nice to see her for the first time. In the three days we have been getting to know each other I have had contact from the team to check all is going well. And it is. I just need an excuse to take her on a long trip so we can really bond! Thanks

Dr Simon Brown, Chesterfield, Mercedes-Benz of Chesterfield

I received, what I can only describe as "Excellence in Customer Service". From my first contact with Steve Watts from Boston Audi to the handover and subsequent communications, I was treated as an individual and a valued customer. My 360 mile round trip from home was worth every mile to collect a beautiful car and experience an exquisite drive. Thank you Steve and Boston Audi.

Mr Miles Cox, Chichester, Audi Boston

I was helped to purchase my first car by Ryan Saunders, who unlike some salesman I had previously visited during my search, was extremely friendly and helpful. He made the process very clear and would highly recommend anyone looking into a brand new car towards Ryan.

Mr Matthew Russell, Hull, Volkswagen Hull

Extremely satisfied with all aspects of the experience with VW Wakefield. Kym was very helpful in trying to get me the right Passat...kept me regularly in the loop until the car was delivered. Paperwork all done on time, everything about the car was well explained. Thank you

Mr Tony Bicheno, Wakefield, Volkswagen Wakefield

Great service. It was nice for them to go through the controls, even setting up my phones Bluetooth, all the controls were explained in detail. Good car and great service well done Jennifer.

Mrs Susan West, Ossett, Volkswagen Wakefield

I visited Volkswagen Wakefield with my husband in February as I was looking to change my VW Polo which was coming up to 3 years old and immediately felt at ease as there was a nice calm atmosphere in the showroom even though it was quite late in the day. We had a quick chat and left but were sufficiently impressed to return a few days later and speak to Jonathan Harding who dealt with us in a friendly and efficient manner and answered all our questions very professionally. We were extremely satisfied with our deal and send a big thank you to Jonny and the other members of the team who looked after us. I love my new Polo and would not hesitate to recommend VW Wakefield.

Mrs Linda Raine, Dewsbury, Volkswagen Wakefield

I bought my new Polo from Dennis Tuffour in Hull. As someone who does not usually enjoy this experience and finds it quite stressful, I am pleased to say that this time it was made easy for me. Dennis was extremely patient and I would recommend him to anyone. All staff I came into contact with were very welcoming.

Mrs Lynne Steeper, Barrow on Humber, Volkswagen Hull

I can only describe my buying experience as an absolute please at VW Bradford, with the helpful expertise of Mike Chang to assist me in the purchase of my beautiful new VW Polo. He was so knowledgeable, honest and helpful about what I should buy and I felt that he genuinely tried to get me the best deal for my car. He made the whole transaction wonderful from start to finish and I felt so welcomed by all of the staff on my multiple visits to the garage to secure my deal. I would recommend to anyone - thank you so much.

Miss Levina Masterson, Shipley, Volkswagen Bradford

From start to finish and after, great service. We were kept up to date about delivery and the presentation of our new Q5 was all covered over in it's own room, like gift wrapped. 10/10 to Dave Nichols.

Mr Graham Gale, Grimsby, Audi Grimsby

Excellent, Excellent, Excellent. My Initial contact was via telephone in respect of a ML advertised on the Mercedes-Benz national website. My first contact was with Craig on the Friday who was very helpful and I called the next day and spoke to Jamie Cundy about the car. He advised that it was arriving on Wednesday and I arranged to visit the dealership on the Thursday to have a look a the car. The car arrived on the Wednesday and I travelled the 1.5 hours to the dealership to have a look at the car. The part exchange value for the GL was agreed on the phone at the weekend prior so if the car was ok I could proceed to purchase. On the Thursday having agreed to purchase the car, Jamie asked when I would wish to take the car, I said today expecting a rebuttal that this and that had to be done. But to my surprise Jamie said ok and so he sorted the 7 day insurance cover, the RFL, the transfer of my private plate, the valeting and the installation of sat nav in the car together with the paper work for the car and the p/x. So I arrived at about 11.15 am on the Thursday to a welcoming coffee and at about 3.00pm I drove off the forecourt in the new car everything done. Wow a first for me. I had previously done this in two days but never on the same day. If you know what you want this is how buying a car should be. Thank you Jamie for your excellent customer service and in sorting the car that day - it saved me a lot of time and inconvenience and made the process a pleasure.

Mr David Griffiths, Newcastle-under-Lyme, Mercedes-Benz of Chesterfield

The whole experience was very professional and personal, from the minute I first walked through the door just to have a look at the possibilities until the moment I was the first out of the garage on Sunday 1st March . Nothing was too much trouble. The car was delivered on time and all the necessary paperwork was prepared and explained in a timely manner. Would certainly recommend this dealership.

Mr Malcolm Russell, Nottingham, Mercedes-Benz of Chesterfield

From the first call I made enquiring about an A200 to taking delivery of the brand new motor on Wednesday the customer service all of JCT600 Mercedes-Benz Sheffield have given has been exceptional. Many thanks to all but most importantly Liam Gallager who kept me informed all the way through, right up to collect me from the railway station on pick up day. Many thanks for the suburb experience throughout.

Mr Ian Wingad, Lincoln, Mercedes-Benz of Sheffield

Experience was perfect from start to finish, Imran couldn't help me enough. Would recommend to friends and family. Brilliant customer service.

Miss Amy Allwood, Goole, Volkswagen Rotherham

Very positive, excellent service and everything was handled smoothly. Imran made it a very enjoyable experience.

Mr Adam Mercer, Sheffield, Volkswagen Rotherham

Imran has been extremely helpful, efficient and friendly throughout the buying process and I am happy with the service I've received.

Miss Louise Emmott, Halifax, Volkswagen Rotherham

The whole experience I've had with this VW dealership has been exceptional. All the staff I've spoken to have been absolutely fantastic and professional. I would especially like to mention Mike Smith, who has been brilliant to deal with. I would definitely come back here to purchase another vehicle.

Mr Richard Cassell, Sheffield, Volkswagen Sheffield

Very satisfied with the service Dean has provided me, he has been very helpful and very friendly.

Miss Heather Wildman, Chesterfield, Volkswagen Sheffield

Everything went very smooth from start to finish. The staff were so friendly and made me feel very welcome and weren't pushy. Roger was excellent and put me at ease at all times. Fantastic service from him (he smelt lovely too!)

Mrs Amanda B, Hull, Peugeot Hull

Steve McLelland was fantastic, he explained everything, he was pleasant and courteous at all times and offered an excellent customer service. I wouldn't hesitate to use JCT600 again.

Mrs Diane Parkin, Castleford, Kia Castleford

Fantastic experience. Very impressed. Adam Rawson was wonderful and kept me informed about when my car would arrive. Would definitely use this dealership again.

Mrs Hayley Pratt, Leeds, Vauxhall Castleford

I was made very welcome, shown everything about the car as necessary. The price and part exchange negotiation was very professionally undertaken. Delivery was on time, all controls were carefully explained. Christian the sales executive could not have been any better. I was very well dealt with and supported and would recommend the dealership to friends.

Mr David Purchon, Sheffield, Mercedes-Benz of Chesterfield

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