Experience

My experience

Our founder, Jack Tordoff, always says that if you put customers first then they will do the same for you and at JCT600 we take our customers' experiences very seriously.

We welcome feedback from our customers, whether positive or negative, and would encourage you not only to read what our customers have to say about us but also to tell us about your experience of JCT600. Please use the button below to complete our customer feedback form.

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We have just purchased our 3rd car from JCT600 York and on all 3 occasions the process was faultless; all due to the service we received from Joel Ricketts. We cannot praise him highly enough for his service and looking after our interests. We can thoroughly recommend JCT600 York for their pleasant manner and efficiency.

Mr Ian Melnyk, York, Volkswagen York

I was looking for a new car and I came across a site called Carwow. I entered my requirements into Carwow and Alex Wharton from the York VW dealership gave me a quote for my new car this was £3000 off the retail price. I arranged to meet Alex and had a test drive in their demo Golf GTD. I loved the car and went away to think about it, Alex was not a pushy typical car sales man he was extremely friendly and very approachable. He left me to think about it and I contacted him soon after as discussed, Alex had told me they would have to order the car from VW in Germany as they didn't have what I wanted anywhere in stock. Alex did tell me they had a car on order that they could spec change and I would receive my car earlier. I paid my £500 deposit over the phone and the order was placed. VW give you an order number so you can check on the progress of your car. My order was placed on the 14/02/15 with an expected date of middle of May 2015. Alex and I kept in touch and he would always respond to my emails about the car and where it was in relation to what VW were saying. My car arrive the week commencing 20/04/15 and Alex phoned me to arrange collection. The only day I had available was Monday the 27th April, Alex was not working this day, but he arranged to have his colleague Joe Reid deal with me, Joe was also excellent and made us feel very welcome and was very helpful and knowledgeable about VW products. I Picked my car up yesterday and I am extremely pleased with the car and the people I have dealt with at JCT600 York (also not forgetting Rowena who explained Gap insurance etc) Thanks to ALEX WHARTON, JOE REID and ROWENA you have made my car purchase an extremely pleasurable one I would recommend all of you to my friends and work colleagues.

Mr Kris Farnell, Harrogate, Volkswagen York

This was the first time buying an Audi from the JCT600 dealership. Robert White provided a genuine car buying experience with prompt replies to my emails no matter the time of day. I would recommend buying an Audi from him and JCT600 Doncaster.

Mr Paul Spenceley, Rotherham, Audi Doncaster

Excellent customer service. Akeel was very helpful and informative through out the whole process. Very happy with our experience at Bradford BMW and would recommend the dealership to family and friends.

Mrs Riaz Hussain, Bradford, BMW Bradford

Excellent customer service from Ricky. Smooth transaction. Will be back here for my next car. Thank You.

Mr Neil Roper, Wakefield, BMW Bradford

Excellent, everyone has been fantastic and extremely helpful, sensitive to my needs. Can not fault anything.

Mrs Amanda Stevenson, Leeds, BMW Bradford

Many thanks to Mercedes-Benz Doncaster, I am very happy with my purchase and with my treatment from Paddy who made the whole experience a pleasure.

Mr George Stewart, Durham, Mercedes-Benz of Doncaster

I recently made a phone call to Audi Grimsby just to enquire about a new A5 and was dealt with by the salesman called Stuart Cresswell. Then after a few emails and various phone calls, I collected my car seven days later. All within the week Stuart had arranged for the car to be collected from another dealership and brought back to Grimsby and ready for the road. When I arrived to collect the car it was all ready and Stuart couldn't do enough for me and the car looked GREAT, would definitely go back to Audi Grimsby.

Mr Stephen Calcutt, South Cave, Audi Grimsby

Thoroughly professional service from finding car, to viewing, through to purchase and delivery. Could not fault, would have no problems dealing with them again.

Mr Tim Coan, Whitehaven, Audi Grimsby

I had a very good experience, better than the one when I purchased my previous Audi A1. Luke Baxter was extremely good, he found me a car from Sheffield with extras on it and went the extra mile for me. I am grateful to him for doing this. All the Staff at Audi Grimsby, were most helpful and very polite at all times, nothing is too much trouble for any of them.

Mrs Christine Mellows, Cleethorpes, Audi Grimsby

My wife & I have just purchased our second new Audi from JCT600. I must single out Michael Johnson (car sales) for making our recent purchase so special (as he did with our first). His personal involvement in helping us decide the best Audi that met our needs and arranging all the details towards the purchase and collection was the icing on the cake! Total satisfaction with our Audi and doing business with JCT600.

Mr John Smith, Sheffield, Audi Sheffield

I have been dealing with the sales executive Bilal Javaid (Bill) he has been fantastic throughout the whole process from start to finish. I have visited other dealerships and never received the service and quality like I have done at JCT600, Bill and JCT600 will definitely be getting recommended to everyone! Keep up the good work guys!

Mr Irshad Akbar, Sheffield, Audi Sheffield

Could not have dreamed of better service from all of the staff at Mercedes-Benz Doncaster. Found me my perfect car, explained everything in full, really looked after me. As a young female purchasing such a prestige vehicle you'd have thought I'd have got laughed out the showroom but they are truly amazing people. Especially Brian. Brian was so helpful, responding to all my emails and calls and advising me what was best for my situation. Andy and Rob have been perfect too, helping me with questions on my documents and Rob made sure any issues were fixed immediately. Even to the point of picking my car up from my workplace to get something sorted and returning it pretty much straight away! I don't have a single bad word to say. I can't wait to return for my next purchase. Thank you so much for amazing service Brian!!

Miss Sasha McCormack, Doncaster, Mercedes-Benz of Doncaster

I would like to tell you how pleased my wife and I were with our experience whilst dealing with JCT600 - Mercedes-Benz Doncaster. Specifically we would like to pass on our sincere thanks to Adam Simpson who was brilliant throughout our dealings with yourselves and hope that you recognise what an asset he is to your business. Adam was friendly, knowledgeable and professional, and made the whole process simple and easy for us. Thank you!

Mr Dan Lindley, Doncaster, Mercedes-Benz of Doncaster

Good service, un-pressured sales, excellent product knowledge, helpful staff at every stage.

Mr Stephen Charlton, Skipton, BMW Bradford

The service I have received from Jamie Cundy and the rest of the team at Mercedes-Benz Chesterfield has been exceptional. The experience was fantastic and you were made to feel like they wanted to look after you and you were not just another figure for their sales targets. Love the new car and the package they helped me pick. Thanks again everyone.

Mr Andrew Mead, Chesterfield, Mercedes-Benz of Chesterfield

From the moment I arrived and was greeted by Jamie Cundy, I felt confident that I would receive the best customer service. I was not disappointed and was very satisfied with the service and courtesy I received from him. The after service I have received has also been exemplary.

Mr John Needham, Chesterfield, Mercedes-Benz of Chesterfield

What a pleasant surprise dealing with a professional dealership where the sales staff are very attentive, without being pushy to clinch a sale. This all made for a pleasurable experience leading to the collection of my new car, an Audi A4 Technik Ultra on Monday 20th April. From stepping through the showroom door, Jessica explained everything, clearly making my decision to purchase the car using the PCP route very easy. Rob did the handover on the day with a grand unveiling of my new car completing the whole experience. Totally satisfied where I will have no hesitation of dealing with JCT600 Doncaster in future. Thank you to Rob for the handover but in particular Jessica for a thoroughly professional approach to the sale. Now it is time to enjoy the whole driving experience.

Mr Michael Lamb, Retford, Audi Doncaster

Very good experience, staff were very helpful, very polite and smart looking, with plenty of confidence, and able to clearly answer any questions. The sales staff were very helpful and patient in helping me chose the correct vehicle, which suited my needs. I did initially expect to replace my ageing hatchback with a newer hatchback, but after looking at many different cars, was eventually persuaded to go for a saloon (Passat Executive) a lovely car. It's worth a visit to the showroom even if it's just to sample the coffee and biscuits. Excellent service, which I hope continues through the after sales.

Mr John Escreet, Hull, Volkswagen Hull

Very pleasant experience, to be choosing a new car this year. Ryan Saunders was so patient and totally helpful in every way. His knowledge was comprehensive and his manner, charming. Ryan is a credit to the Company, and I look forward to doing business with him again in the future.

Mrs Carol Macleod, Hull, Volkswagen Hull

An excellent experience in purchasing a new Polo from Ben Winter and colleagues at Volkswagen Bradford. Faultless!

Mr Jim Cowell, Huddersfield, Volkswagen Bradford

Steve Thompson has been extremely helpful. I have not previously owned a Volkswagen however, with Steve's skilful explanation and promotion (yet never overselling) I am delighted to be a new owner of a VW Golf SV. My neighbour also tells me that JCT600 collect the car for service, so could not be better. Many thanks Steve.

Mrs Halldora Hallgrims - O'neill, Otley, Volkswagen Bradford

Our experience at JCT600 VW was brilliant. Jaime Sanchez was most pleasant and professional at all times. He made us welcome and relaxed. Highly recommend to friends the whole experience.

Mr Keith Rider, Bradford, Volkswagen Bradford

I have had a very good experience through JCT600 VW. I ordered a new Polo quite a while since and I finally picked it up on Friday 24th April. This was not the fault of the garage; they kept me informed all the way. Because 5 door Polos come from South Africa it was a fair wait, but well worth it. When I went to pick up my car it was a wonderful experience I felt as if I was the most important lady in the garage that afternoon. My car was covered up so I didn't see it at first, but when Steven took me over I was so excited, my name was on a board to welcome me to my new car and it had a big pink bow on it, I felt so special. I also received a beautiful bouquet of flowers and Steven even did a video for me of my new car. I will certainly use JCT600 again when I need to change my car. I cannot praise the garage enough and my new car is perfect and better than I expected. Thank you once again Steven for looking after me so well it was very much appreciated.

Mrs Sandra Wright, Bradford, Volkswagen Bradford

More than happy with Chris (Sugden) and VW as a whole, process and final outcome will undoubtedly see me as a returning customer again in the future. Thank you.

Mr Nigel Craven, Bradford, Volkswagen Bradford

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