Experience

My experience

Our founder, Jack Tordoff, always says that if you put customers first then they will do the same for you and at JCT600 we take our customers' experiences very seriously.

We welcome feedback from our customers, whether positive or negative, and would encourage you not only to read what our customers have to say about us but also to tell us about your experience of JCT600. Please use the button below to complete our customer feedback form.

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The experience of buying a car from Thomas Hall was painless. I dread buying cars because of the attitude of some sales persons. Tom made it so easy, we did all the deal over the internet and phone, this is the second car I have purchased off Tom and when the car is due to be replaced I will be back again. I liked how the car was unveiled to us, a touch of class. Many thanks to Thomas hall who is an asset to the company.

Dawn Warner, Audi Lincoln

We love our new A4! Thanks to Rob Hart we had the best car buying experience ever. Never pushy, he listened to what we were looking for and carefully explained all our options. He made great recommendations and we felt at ease to ask all those silly questions. I've never had a car unveiled to me before, it was a fab experience on my birthday and it made our purchase feel really special. Thanks also to Alex for swiftly sorting the "boring" finance bit out and to all the ladies in the showroom for the tasty coffee and cake. I'll not hesitate to recommend Hull Audi to my friends.

Emily Bennett, Audi Hull

Purchasing my car through jct600 has been a pleasure, from the first contact through to collecting the car. The sales executive I dealt with has been helpful and knowledgeable throughout the process; he has kept me up to date at each stage and even picked me up from the train station. I hope my experience with the car matches the presales service.

Ashley Smith, Mercedes-Benz of Chesterfield

Ordered my new Polo from VW through JCT600 they did everything I asked and kept me informed at all stages on the build of my vehicle, and most importantly did not try to hard sell me with extras I did not want. Love the new car.

John Newton, Volkswagen Hull

Had a really great experience buying my car with JCT600 in Bradford. Good customer service and could not be happier with the car. A particular mention to Steven Burt who was the salesman I dealt with, very pleasant to work with and efficient.

Scott Jacobs, Volkswagen Bradford

First Class service from the minute I arrived on the property. Imran has been Helpful, courteous, informative and nothing was too much trouble. I’m so pleased with the car and the service that I can’t ever see me going anywhere else. Brilliant!
Thanks and kind regards.

Steven Walker, Mercedes-Benz of Chesterfield

Dealt with Liam Hudson, when purchasing a Mercedes CLS 350 (used). He was an absolute star, great guy and really helpful. Love the car.

Richard Forman, Mercedes-Benz of Sheffield

Having Ben deal with the sale and purchase of my new Audi A6 was a pleasure. Ben demonstrated complete understanding of our reservations and requirements choosing the purchase method. There was no big push or sell at any time throughout, which demonstrates his ability to engage correctly with the customer. Pleasure to do the deal with Ben.

Jamie Redmile, Audi Boston

From start to finish the customer service provided by Imran has been second to none. His attention to our needs has been exemplary. I would highly recommend Mercedes Benz Chesterfield to friends and family.

Andrea Watson, Mercedes-Benz of Chesterfield

I’ve had a really pleasant experience with JCT600, after been recommended by a previous customer. My deal was sorted by Ashley Jessop. I couldn’t have asked for a more helpful employee. He went to great lengths to put my mind at ease; I can see what all the fuss was about! I am a very happy customer!

Bradley Johnson, Volkswagen Bradford

Steve Thompson was amazing. I had no idea what I wanted and Steve made it so easy. It's like he knew exactly what I needed. He'd clearly listened to what was important to me. I'm extremely satisfied with the professional yet friendly service that Steve offered and would not hesitate to recommend VW, especially Steve, to my friends and family. I will certainly be returning for my next purchase. Thanks very much Steve!

Ian Haynes, Volkswagen Bradford

Excellent. James Bartle. Highly recommended.

Robert Bramham, Audi Doncaster

Very professional customer service from start to finish.

David Jordan, Mercedes-Benz of Chesterfield

Excellent service from initially walking through the door, until I left three days later with my new purchase, an Audi TT.

Tonia Warsap, Audi Lincoln

Excellent sales service from Ashley Jessop. Very helpful in all aspects of the sale and aftercare.

David Pulford, Volkswagen Bradford

I have found the whole experience very exciting and enjoyable, from seeing my Audi configuration on the big screen in the showroom to a test drive in a car of similar type to the car of our choice, and after ordering our new Audi and keeping track of its progress. Andre Grell was excellent, knowledgeable and was able to answer questions we had, he kept us informed and kept his promise to phone me when he said he would to keep me up to date. He was always pleasant, friendly and cheerful, a pleasure to deal with. When we collected our new Audi, seeing it for the first time being unveiled was a nice touch, and the car itself, well, for 2 months I have been waiting with excitement and anticipation (I have never bought a brand new car before) and building up expectations, Did the car live up to them? Yes and more, what a beautiful stunning car. Am I pleased with it? You Bet!

Neville Brooksby, Audi Hull

When people talk about the best customer service experience they will often mention John Lewis as a benchmark, from now on I will mention JCT600 KIA Castleford as the benchmark. I work as an IT Service Manager for a large UK retail organisation, so I'm probably more picky than most when it comes to service provision and putting the customer first. KIA Castleford (especially James Kester ton and Alex Wharton) provided me and my family with first class service recently when buying a second hand car. From the initial call following an online enquiry to handing over the keys, I was treated exceptionally well and nothing was too much trouble. Phone calls were returned, emails got replies and above all it was a really professional and friendly experience. Well done James & Alex and well done JCT600, the dealership and staff are an example for others to follow.

Simon Wootton, Kia Castleford

Andre and the team were brilliant. Very efficient and very helpful. Probably the best customer service I have ever received. Absolutely love the car as well!

Leon Mitchell, Audi Hull

Ian Hillyard dealt with both me and my mum and he was fantastic. He remembered what I was looking for from when I called a while back and as soon as something became available in my price range he called me and got me in immediately. He was always on hand to answer any questions and queries even away from working hours.

Can't fault his service at all. Thanks!

Lewis Dunham, Volkswagen Hull

Absolutely fantastic customer service from the sales executive Alex Stansbury. It felt like he was going out of his way to get the best possible deal for me. He demonstrated my new car to me very well and very clearly. I would highly recommend this garage to others.

Alison Woodhead, Volkswagen Sheffield

Hello, I just wanted to thank James for his excellent customer service during the purchase or my new polo. He bent over backwards to help me and answer my questions and I couldn't be more delighted with my experience. He was friendly and knowledgeable and at no point did I feel like I was receiving a hard sell which I have found off putting at other garages. I look forward to a longstanding relationship with the garage!

Laura Symonds, Volkswagen Chesterfield

I was very impressed with Scott Ward at JCT600. From start to finish I was kept appraised and given all the information and assistance required to purchase my dream car. From the initial call, to a remote video of the vehicle, to collection, the process was hassle free and the car was prepared perfectly, with a seamless paper trail that followed. I would not hesitate recommending purchasing a car from BMW Bradford.

Dean Nelson, BMW Bradford

Both myself and my husband would like to thank Lee Jones for his excellent service, attention to detail, professionalism, friendly approach and commitment. This is our first Audi and we have been delighted from the moment we first entered the showroom. Lee made the buying process effortless and enjoyable. I have recommended him to family, friends and work colleagues already. Nothing was too much trouble for Lee, so once again thank you so much; it was a lovely change to deal with a friendly organisation.

Claire Frame, Audi Grimsby

The team at JCT Sheffield were great, from my original general enquiries through to working with Graeme to find the right car for my needs and budget. I greatly appreciated the time taken to ensure any questions or queries I had were answered, flexibility in organising test drives, and all without feeling any pressure to rush my decision. I am thrilled with my purchase and would happily recommend JCT600 Sheffield to anyone interested in a VW. Great customer service.

Annemarie, Volkswagen Sheffield

 Imran was a great help, he explained everything very clearly to us and helped with everything that we asked about. He was a pleasure to deal with.

Adam Townsend, Mazda Leeds

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