My experience

Our founder, Jack Tordoff, always says that if you put customers first then they will do the same for you and at JCT600 we take our customers' experiences very seriously.

We welcome feedback from our customers, whether positive or negative, and would encourage you not only to read what our customers have to say about us but also to tell us about your experience of JCT600. Please use the button below to complete our customer feedback form.

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Last week I picked up my new Corsa and my partner picked up hers the week before.
We are from Scotland and travelled down to collect them and dealt with both John and Terry from the Vauxhall, Shipley branch.
Absolutely delighted doesn't even describe the experience - from telephone enquiry to pick up was seamless - unlike buying in Scotland.
No nonsense and a straight upfront deal won us over and cannot thank them enough for their help and assistance.

I have never felt the need to leave comments on customer service in the past, despite receiving very high levels of customer service from different organisations. The reason is because I think good customer service should be part and parcel of any company that aims to be successful.

That being said, I feel compelled, for the first time, to actually leave some feedback about my experience of buying a new SEAT Ibiza from JCT600 Sheffield. The level of customer service I received from the branch in Sheffield was above and beyond anything I have ever experienced before and a standard that all companies, in or out of the motor industry, should aspire to.

Buying a new car is usually the second largest purchase a person will make in their life and can be as equally daunting and sometimes even more exciting than the purchase of a property. From start to finish I felt like my excitement was genuinely shared and my concerns were dealt with real empathy and a comforting reassurance when required. 

A special mention must be made of Helen Rhodes who really went the extra mile in making me feel like a valued customer. What made the process extra special was the little personal touches that were an unexpected delight, the personalised website and video, made by Helen, was an excellent service that kept me engaged and was something I could keep looking at and show friends and family on the count down to receiving my new car. I received just the right amount of updates, enough to show my custom was valued but not too many that I felt pestered. The hand over was a part of the process I was dreading but actually turned out to be the highlight. I have bought cars in the past were as soon as the deal is agreed the company treats you like cattle and tries to rush you in and out as quickly as possible, no such troubles here. I finally got to meet Helen, who had been wonderfully attentive up until that point and this continued throughout the process, I also met the Sales Manager, Ben O’Brien, who I had also spoken too before the hand over – it is clear to me that he drives a culture of excellent customer service at that branch that filters down to all the sales staff – he made time to talk to me and make me feel welcome as did Helen. I did not feel like just another customer when I arrived, Ben, Helen and the team made me feel extra special and that this was a big moment (which it was for me). Again little touches like a personal placard welcoming me to the branch and the car being covered really added to the experience. Both Helen and Ben showed me all the details of the car and helped set me up with the cars media system. I was even given a hot drink for the journey home, which may sound trivial, but again it’s the small touches that make you feel valued as a customer.

All in all I can honestly say that it was the most positive and enjoyable customer experience I have ever received and I will certainly be returning as a future customer and recommending SEAT Sheffield to anybody I know interested in purchasing a new car.

A very big thank you to the Branch and in particular Ben & Helen, from a very satisfied customer.

Adam Inman, SEAT Sheffield

I had made a decision to purchase the car within 20 minutes of entering the showroom.A car I liked the look of was in the showroom, and the sales staff werefriendly and very helpful, and made it all a very quick and easy, a goodexperience buying the car, thank you.

Peter Wright, BMW Bradford

Irecently purchased a new car from JCT600 Vauxhall Bradford and was reallyimpressed by the service I received from Joe Robinson. He was professional,kind and courteous throughout. This is my first brand new car and was a littlenervous about what to expect but Joe and the team at Vauxhall made it stressfree. I will be definitely recommending JCT600 and especially Joe at VauxhallBradford to all my family and friends! 

Chris Smith, Vauxhall Bradford

Justwanted to say a big thank you to Dean Garvey for looking after the order for mydaughters special birthday present. Dean delivered on his every word and shouldbe commended for the effort he made and for making our experience all the moreenjoyable from the moment we walked into the showroom on that Saturday morning,right the way through to the moment she took delivery of her new car on her17th birthday. Well done Dean, A true professional. Kindest regards Paul. 

Paul Allen, Volkswagen Sheffield

Theservice I received from Dominic was outstanding and I hope to purchase my nextnew car from him in the future. I wouldn't buy from anyone else!

Rebecca Parnham, Volkswagen Chesterfield

Firstclass service from start to finish, Ryan covered all aspects thoroughly andefficiently.

John Dickin, Audi York

I was looking for a small automatic car and saw a Picanto on the JCT600 website.The description was good and in the photo's the car looked great. We made a call to the dealership and James explained in detail the history behind the car,so we arranged to view it. James had the car ready and after taking it for a test drive we were given a very competitive quote on our trade in. He explained the features of the car and the warranty cover included. We decided to buy it and then were given the opportunity to look at tyre and Gap insurance without any 'sales pressure' and as the Gap price was very competitive to the internet we went for that. I've just had the car a few weeks and James has been in touch twice just to make sure all is well. Special thanks to James Kesterton and the dealership manager Alex Wharton, who made the whole car buying experience at JCT Kia Castleford a pleasure. Highly recommended.

Marian Townend, Kia Castleford

We have just picked up our2015 Citroen DS5 from Carl Middleton at JCT600 Peugeot Hull, we live in Bristoland bought the car unseen over the phone from Carl, Carl Middleton wasbrilliant to deal with and the car is exactly what he said it would be.
Fantastic service, thanks Carl.

Dianne Heys, Peugeot Hull

Havingrecently purchased a new vehicle from JCT Mini in Bradford,I would like to takethis opportunity to share my experience.The sales team at JCT mini wereexcellent, in particular Mustaffa and Sarah, who made the whole processseamless, brilliant !!!

C Finnie, MINI Bradford

Extremely satisfied withthe service I have received from Imran after being told in April 2015 there wasnothing JCT600 could do within my budget I now have my perfect car! Thank you

Amy-Lea Turner, Volkswagen Sheffield

Fantastic from start tofinish, cannot fault any aspect of the sale. Found the deal I wanted, made thearrangements to suit ,me and didn't force anything on me which is what I wantwhen buying a car.

Jane Goacher, Audi Hull

Great overall experience,friendly and helpful staff. Couldn't have asked for a better experience. 

Alexander Lain Lees, Audi Lincoln

Everything fine. Goodcommunication throughout the process.

Mr Paul Newton, BMW Bradford

First rate servicethroughout. Professional, courteous and knowledgeable staff.

Jack Cusworth, Audi Doncaster

I was delighted with how I was looked after at JCT600 Middlewood Road Sheffield, nothing was too much trouble. Lee Chadwick the sales executive was very professional and did not pressurise me in anyway. It was a nice experience, everything went smoothly, I got the car I wanted in the colour I wanted, Apollo Blue metallic. I was so pleased with how it all went and the car looked brilliant when I collected it! I would like to thank Lee Chadwick and the sales manager Ben O`Brien. I was impressed with everything they did for me.

Graham White, Sheffield, SEAT Sheffield

I was delighted with how I was looked after at JCT600 Middlewood Road Sheffield,nothing was too much trouble. Lee Chadwick the sales executive was very professional and did not pressurize me in anyway. It was a nice experience, everything went smoothly, I got the car I wanted in the colour I wanted, Apollo Blue metallic.I was so pleased with how it all went and the car looked brilliant when I collected it! I would like to thank Lee Chadwick and the sales manager BenO`Brien. I was impressed with everything they did for me.
Thank you, Graham.

Graham White, SEAT Sheffield

Excellent experience and apleasure to deal with Victoria, never pushy and very helpful, I woulddefinitely recommend to anybody.  

Peter Thurlow, Mercedes-Benz of Sheffield


Vivienne Taylor, Audi Hull

Secondcar from this garage. Great service from a great team. Nothing was too muchtrouble - well done!!!

John A Shields, Audi York

Thankyou Peter Horne for looking after us while buying our new A1
For helping us with colour choice keeping us informed while waiting for the carto be made
And thank you for the smooth hand over of the car showing all the controls onthe car and setting my phone to connect to blue tooth on the car it would havetaken me hours to do it :)
Excellent service thank you 

Deborah Hague, Audi Sheffield

Amazing customer service.

Charlotte Butterfield, Volkswagen Rotherham

Jonny turner customer service skills were fantastic when I came into order my vehicle, his care and attention was fabulous he was very patient during my whole process. And made the whole journey and experience enjoyable Fantastic job! Thanks Jonny 

Catherine Carter, Audi Lincoln

ThanksVicky for the best experience with buying a new smart fortwo. Vicky we willsee you in 2 years, Tony and Nicola. 

Tony Wallace, smart at Mercedes-Benz of Sheffield

Jonnyturner customer service skills were fantastic when I came into order myvehicle, his care and attention was fabulous he was very patient during mywhole process. And made the whole journey and experience enjoyable Fantasticjob! Thanks Jonny 

Catherine Carter, Audi Lincoln

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