Experience

My experience

Our founder, Jack Tordoff, always says that if you put customers first then they will do the same for you and at JCT600 we take our customers' experiences very seriously.

We welcome feedback from our customers, whether positive or negative, and would encourage you not only to read what our customers have to say about us but also to tell us about your experience of JCT600. Please use the button below to complete our customer feedback form.

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In regards to Andy Robbins and Ryan Slater. I just came in today after seeing the 3008 GT Line in Broadway Bradford. Absolutely fantastic customer service. The staff mentioned above have been approachable, considerate and extremely cooperative. I will be recommending family and friends to visit this showroom and already have two potential customers in mind. I look forward to receiving my car and feel assured about the future customer services I will receive. Fantastic staff.

Mrs Bharaj, Peugeot Bradford

I purchased a Solar Orange Audi A1 from Audi Boston, Jack Warren the trainee sales manager, arranged everything for me very efficiently, from fetching the car from Audi Sheffield himself, to keeping me informed at every stage leading up to me picking up the vehicle. I am delighted as one would expect from Audi...

Nicola Wellband, Audi Boston

Excellent customer service. We were made to feel very welcome in the service centre. The experience was topped off when Paul O’Hara arrived at my house with my mobile phone which I accidentally left in the courtesy car! I can't speak more highly JCT600 Peugeot Bradford. Absolutely brilliant!

Kelly Laws, Peugeot Bradford

My car was picked up from home by Paul O'Hara (driver) for its service. The driver was very pleasant, helpful and returned my car later that day washed and vacuumed. Overall a good experience.

Paul Atkinson, Mazda Bradford

Wow, what service! I have just collected my new car (Tiguan se) and the salesman Corey Greening has gone above and beyond. He sorted everything out for me from start to finish. When walking through the showroom door we were made to feel very welcome. This is the second car I have purchased from JCT600 and have been very happy. Thank you Corey for everything you have done for me you’re a top sales person.

Caroline Hinchliffe, Volkswagen Bradford

My wife, Amanda, and I have purchased Mercedes-Benz over quite a number of years from Mercedes-Benz of York and have always found the service, the vehicles and subsequent support to be of a high quality. We recently dropped into the York showroom to talk about changing Amanda's ML and spoke to Simon Edwards. Overall we felt he was outstanding, he did not push, was very knowledgeable and understood our situation. 
Because of his help and guidance Amanda purchased a new GLC 220d. Simon kept in touch whilst the vehicle was being delivered, arranged the handover - which was dealt with very well, and followed up to ensure she likes the vehicle and that it is performing as expected.
We like the car, having used it for about two weeks now. This is the first time we have dealt with JCT600 and so far it has been a good experience, they seem to have an excellent attitude towards customer satisfaction. The New Car Manager came out and had a long chat with us, we then received a follow up call to check our satisfaction level and our experience from a financial aspect. Overall we are very pleased with the service provided by Simon, JCT 600 York, and the vehicle purchased, and will definitely be using them again.

Keith Cullen, Mercedes-Benz York

Tom has been very helpful in the purchase my first car, and has gone out of his way to make the process hassle free. His customer service skills were outstanding throughout the process. I would definitely recommend him and JCT600 Peugeot to family and friends.

Kate Heald, Peugeot Bradford

We bought an Audi A3 S line from Audi Hull for my daughter Hayley, and would like to thank Craig Partridge for his excellent work throughout the sale of the car. He made Haley, my wife Jo and me feel at home with his relaxed and friendly manor. The whole experience went like clockwork. When the time comes to swap my Landrover I will seriously consider getting an Audi because my daughters A3 is so good, and if that happens I will be on the phone to Craig without doubt. Thanks Craig and all at Audi Hull.

Chris Walker, Audi Hull

Excellent service from Clare Wainwright, Clare is a lovely lady and she sorted everything out quickly, at a fair price and the car is wonderful! The receptionist was very polite and helpful, excellent service! Thank you Mercedes-Benz of Harrogate. Kind Regards Sharon. 

Sharon Tang, Mercedes-Benz Harrogate

After looking for my daughter’s ideal car, within her budget and of a high spec, I found one a good couple of hours away, but it was well worth it as she loves the car and it was even better than originally described. I wouldn't usually buy such an expensive item without actually seeing it, but James rang me and offered to do an online walk round of the car. When we arrived at the showroom we were made very welcome, and James came outside to greet us. The car was perfect and the transaction was quick and easy. The site had their showroom launch that weekend, and had some classic cars and a retro van on display which my little boy got to sit in. It was a lovely ran garage and all the staff seemed very nice. Thank you to James for looking after us, I would highly recommend visiting JCT600 and specifically Vauxhall Bradford.

Amanda / Amy, Vauxhall Bradford

My experience at Peugeot Bradford was enjoyable from the initial enquiry right through to the handover. Simon Jackson was very professional and accommodating. I enjoyed receiving the personalised video of the vehicle, and would definitely recommend JCT600 Peugeot to others.

Christopher Clay, Peugeot Bradford

We were very happy with the service we received; everything was explained fully and all in all it has been a good experience.

Steven Wilkinson, Peugeot Bradford

My husband and I bought a Volkswagen Golf cabriolet from JCT600 Volkswagen Sheffield. We don't usually like salespeople as our experience has been that they are usually full of themselves, overly 'pushy' and care about themselves more than the customer! However, on this occasion it was a pleasure to make a purchase. Our salesperson was Scott Poxon and he was just perfect...he had great knowledge on the product he was selling, he went through all the optional extras we could purchase (giving us time to think about it) without being too pushy and he made us feel valued as customers. Scott made sure that we were 100% happy with everything before we left the premises. Great work Scott! We will be back to see what you have in stock when we are ready to replace our other car!

Mr & Mrs Glynn, Volkswagen Sheffield

I collected my approved used Audi A5 convertible yesterday from Audi Grimsby. As I live in Norwich all my dealings with regarding choosing a vehicle, part exchange etc. had been over the phone or by email. I went through the sales process with David Nichols. David is extremely professional, very polite and his customer service is first class. I have bought a lot cars and motorcycles over the years and David has easily been the most courteous, honest and reliable salesperson I have dealt with. Not once did he ever not return a phone call or an email on the same day. He gave me the best part exchange price for my car right from the start. In his own time David searched for vehicles that may be of interest to me and we did actually find one, but this vehicle was at another JCT600 dealership. Upon arrival at Audi Grimsby we were very impressed by the professionalism and friendliness of all the staff. I met David on Sunday and he was as personable and professional as he has always been over the phone and email. I cannot recommend David and Grimsby Audi enough. If you want a great buying experience and to be made to feel that you are actually important and not just a number on the sales board, please go to this dealership. Many thanks to David and Grimsby Audi, first class service all round. John Bishop.

John Bishop, Audi Grimsby

I guess when you get your car serviced, you don't really expect too much - you just hope that it's picked up and dropped off on time and that the work is done to a reasonable standard. However, I was blown away by the level of service provided when JCT600 serviced my X3 last week! I was contacted a number of times to explain exactly what progress had been made, and I received a video showing key checks across the car which was totally unexpected. Thanks to the staff members for doing a great job!

Kevin Tribble, BMW Bradford

My wife and I were going to Sheffield to do some shopping, and decided to make a short detour to see what Volkswagen had to offer to get a feel for the market. We were greeted and made welcome by sales executive Marie Barlow who gave us a guided tour of the showroom, and after discussion she found out exactly what we were looking for. Marie then researched the JCT600 website for a suitable vehicle. Marie found the perfect car for us. It was transferred to Sheffield branch; we saw the car, drove it, liked it and purchased it. We love the car, and the service and help we got from Marie was first rate. We will in the future be back.

Robert Gibson, Volkswagen Sheffield

Everything about my car is perfect! I couldn't have received better service! Tim was incredible and made sure that we always knew what was happening!

Hannah C, SEAT Sheffield

We went into the Audi Lincoln showroom to inquire about getting a Motability car for my mum, we were given a table to wait at and offered a drink, and this put both me and my mum at ease because walking into a big showroom can sometimes be very daunting. We were then seen by Steve Barton, who helped us during every step of the process. He made everything very simple and he included my mum, who is severely disabled and finds communication difficult at times. From ordering the vehicle to the point of collection, Steve kept us informed by email, and telephone so we knew exactly what was happening. Even after the transaction he made sure we knew that we could contact him for anything. I was very impressed with our dealings with Audi Lincoln, and would recommend them to anyone! Thank you.

Pauline & Danielle Flannery, Audi Lincoln

Overall I am satisfied with my purchase and pleased to say that the customer service from Michael Gallagher was spot on. If I had any queries they were answered immediately which was a big help.

Natasha Naaz, Vauxhall Shipley

The whole buying experience with JCT600 was straightforward and professional. The sales executive Tom Pemberton was helpful, knowledgeable and courteous throughout and I have no hesitation in recommending Tom and JCT600 as my preferred dealership.

Craig Gelder, SEAT Sheffield

My experience at JCT600 Vauxhall Shipley has been fantastic! This was due to the professional and welcoming manner of Shaz Hussain. Thank you Shaz for being so accommodating and efficient with me. I will highly recommend you to my family and friends; you are a real credit to your company and are an asset to your team!

Jenette Murgatroyd, Vauxhall Shipley

The service that I have received has been fantastic. Everything has been easy and simple, all the members of staff I have dealt with have been friendly and they made sure I understood every part of the process. I would definitely recommend them to my friends and family.

Craig Bentley, Vauxhall Shipley

For me good customer service is all about managing expectations. My experience with JCT600 Audi Doncaster, and namely Rob White proved this. He was honest, always contacted when he said he would, and kept me in the loop at all times. He and everyone else I encountered here went to great lengths to ensure that I was a satisfied customer, which is applaudable. Thank you very much Audi Doncaster!

Lee Gledhill, Audi Doncaster

I'm very happy with my new Mercedes-Benz the sales executive Richard Sheldon, explained all the controls during the test drive and answered all my questions on several occasions. The finance was covered in detail and I was very happy to proceed, the whole experience was excellent and I would be happy to recommend to all my friends and family.

Paul Evans, Mercedes-Benz York

I have recently purchased an Audi A4 from the Grimsby dealership. The sales representative was called David Nichols, and we found him to be a very nice and a sincere man. We didn't feel pressured at all to buy and we felt very relaxed in his company. A credit to Audi Grimsby.

Nick Bland, Audi Grimsby

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