Experience

My experience

Our founder, Jack Tordoff, always says that if you put customers first then they will do the same for you and at JCT600 we take our customers' experiences very seriously.

We welcome feedback from our customers, whether positive or negative, and would encourage you not only to read what our customers have to say about us but also to tell us about your experience of JCT600. Please use the button below to complete our customer feedback form.

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There is only one person we are ever going to deal with and this is Roger Brocklesby. All of my Motability cars have been from him and long may it continue. I've opted for a seven seater this time owing to a growing family and love it. Roger always talks to us as people not just another customer which we love.

Mr A Ward, Volkswagen Hull

Amazing service! Explained everything in great detail and answered all my questions, couldn't be happier with the service I received.

Ellie Needham, Audi Hull

I’ve had a really positive day. I travelled from Nottingham to test drive a Polo which was advertised. Ashley and the Volkswagen team certainly went the extra mile to enable the sale to be completed on the same day. Very impressed with everyone involved; valeters, finance team and of course Ashley who led us through the process in a friendly, polite and professional way.

Jim Anderton, Volkswagen Bradford

This was my second experience with JCT600 Rotherham in buying a new Volkswagen Polo. The purchase and handover was 5 star, nothing was too much trouble. I would highly recommend.

Graham Murdin, Volkswagen Rotherham

I recently purchased an Audi Q5 and would like to compliment both Alex Melville and Mark Baker on their excellent customer care, professionalism and service. I would certainly recommend the Audi York Branch. 

David Clapham, Audi York

I couldn't fault the showroom staff or my sales executive James Bell with my purchase of my new car. From the outset James was honest which helped me to make decisions. James and the team made this experience so easy and I can't thank them enough. Highly recommend both the dealership and James.

Nick Southern, Volkswagen Bradford

I received wonderful service from start to finish with JCT600 Newark. I made an enquiry online and the Manager Andy got back to me straight away, and then when I went in Ryan was fantastic and helpful. Great test drive and the sales process was brilliant. Not pushy, just helpful and friendly. I would always recommend this team, and now that I've used them once I will continue to use them to buy cars from now on. Thank you to Ryan at JCT600 Newark for taking care of me and sorting me out a fantastic car.

George Bowie, Volkswagen Newark

Simon Dixon at Hull Audi couldn't have been more friendly and helpful when I came to buy my new A1. I was anxious about going and buying a new car as it has been 10 years since I last purchased a car. However I shouldn't have worried as Simon put me at ease straight away. He asked me a number of questions so that he could understand what I wanted from my new car and then made several recommendations as to what car would suit my needs. He has been brilliant throughout the whole process and when I came to collect my new car he spent a long time with me so that I was confident with the car before I left the showroom. Simon was recommended to me by my daughter who has also purchased a car from Simon a couple of months ago. I have recommended both Simon and Audi Hull to all of my friends. Thank you Simon, you have been helpful and kind and I really love my new car.

Kate Durkin, Audi Hull

I have recently collected my new Mercedes-Benz from Carl Middleton at Mercedes-Benz of York. The car is perfect and Carl listened to my needs for my new vehicle and my new requirements. Brilliant, thanks Carl.

V Warren, Mercedes-Benz York

Polite and efficient service.

Miss Aimee Larkin, Volkswagen Sheffield

After receiving poor service from our local branch, we came to Chesterfield and we were won over instantly. A special mention to Sophie and Kirke who both looked after us extremely well and gave us an amazing car buying experience. Everything from start to finish was excellent! Thank you! 

Tanita, Mercedes-Benz Chesterfield

Absolutely fantastic service from Rambir, Mike and Jonathan at Mercedes-Benz of Doncaster, nothing was too much trouble. I continue to be impressed with the quite exceptional customer service I received from all parties involved in the purchase of my Mercedes-Benz GLC AMG. I will recommend.

Claire Conway, Mercedes-Benz Doncaster

I took my 2011 Volkswagen Caddy Maxi van to the Volkswagen commercial van centre in Hessle today for the installation of cruise control and also to get my multi-function steering wheel coded in. I can highly recommend them to do a fantastic job on any Volkswagen, because at the end of the day who would you trust, a back street garage or the professionals who know your vehicle inside out? All the staff there are so helpful especially Chloe Heywood (The Service Advisor) who sorted the work on my van for me, the technicians in the workshop (You know who you are) and the guy in the parts department (Very knowledgeable on the compatibility of genuine Volkswagen parts for your vehicle). All of these great people will go out of their way to get your vehicle repairs, upgrades and spare parts sorted out promptly and efficiently. Their advice is second to none because they all know there stuff. Going back to get cruise control fitted on my van is the best thing since sliced bread. It is superb and I wonder how I have ever lived without it before on any of my previous vehicles. I would highly recommend anyone without cruise control on their Volkswagen van to get it fitted at the Volkswagen Commercial van centre on Priory Park in Hessle. Great coffee and excellent show room. Many thanks.

Stephen Waddy, Volkswagen Van Centre Hull

We were advised throughout by Simon who took into account my daughter's needs in choosing a vehicle; he was professional but friendly at all times and incredibly patient. We were given good and accurate advice resulting in us finding the perfect car to meet our needs. We took delivery of the car exactly when Simon said we would, the service was faultless. The car itself, an Audi A1 sportback is effortless to drive, an absolute pleasure. We couldn't be happier with the car and the service.

Diane Leftley, Audi Boston

Extremely satisfied with the service we received and particularly with the surprise release of the car at the finish!

Jonathan Ballington, Volkswagen Sheffield

Fantastic service from all the staff especially Steve the sales executive. Professional staff and great showroom I would recommend to friends. 

Jo Watson, Volkswagen Sheffield

I'm not one for leaving feedback, but I had to take time out. My experience with Volkswagen has to be the best, from the moment walking in and being introduced to Steven Burt everything went smoothly. Steven had my car ready, cleaned for pick within two weeks and kept me up to date throughout the whole process. An amazing experience and the best thing is that he listened to what we wanted. TOP MARKS STEVE... wish you an excellent Christmas and New Year and very successful career.

Rehman, Volkswagen Bradford

Great experience. Tim Milner was very professional and demonstrated thorough knowledge of the car and its features - many thanks.

Brendan Tuck, Mazda Leeds

I was so impressed with the staff here, from the receptionist when you enter to the sales executive Steve Donovan who I dealt with. Steve made me feel at ease and made the whole process very easy. I would recommend Volkswagen Sheffield to anyone.

Jo Watson, Volkswagen Sheffield

I would like to thank Keven Rhodes for the assistance and service given to me when I purchased my first Mercedes-Benz car from JCT600.

Paul Piotrowski, Mercedes-Benz Sheffield

I had a really good experience at Audi Sheffield; I didn't really know what I was looking for but found the right car for me after a good look around. I was then approached by one of the sales team Andy Scarfe, used car sales executive, everything I asked he knew or would go and find out. Fantastic service from test driving to delivery of my new car. A long the way there has been a lot of laughs and enjoyment due to Andy which made buying the car that much more enjoyable, brilliant service 10/10. Thanks to Reece for deal he produced as well. 

Connor Archer, Audi Sheffield

Myself and my partner came to organise getting a car on finance after finalising a previous finance on a Polo SE. Sales executive, David Howley-Oates, took us through the process making us feel at home and more like friends. David gave us his full attention and care by making sure we were comfortable through long days at the showroom with coffees and friendly chats. Knowing we had no means of transport he was even kind enough to give us lifts to and from the show room back to our front door. We are thoroughly satisfied with our experience at Volkswagen especially with the treatment we have had from our sales executive. We feel like we have been given special treatment.

Miss Chelsea King, Volkswagen Sheffield

Just wanted to say that Ashley Jessop was very helpful throughout and he has a positive attitude towards his work. He has very good communication and personal skills. He kept me updated at all times. One thing that stood out was Ashley's knowledge. Ashley made my journey with Volkswagen Bradford a pleasant one and I have already recommended him and JCT600 to others. Thank you Ashley once again. 

Mubbashar Ahmed, Volkswagen Bradford

David Howley-Oates sorted the sale for me. He was extremely friendly and exceptionally helpful; I couldn't have asked for a better service. The car itself was advertised and seems a good deal. The team were efficient in organising a test drive and answering my online queries. Overall, a pleasure doing business with JCT600 with particular thanks to David for all his help.

Miss Eleanor Tidswell, Volkswagen Sheffield

Usually I'm a "used car buyer" so this being my first brand new car purchase I was quite nervous, but also excited! From touching base with the dealership to test driving everything flowed so smoothly, even figures worked out perfect for my budget even saving me money from my old car agreement. On handover my car was covered up in the showroom with my name on a plaque which I thought was really something special, certainly made me feel special anyway! Toni listened to my needs and matched me up with my dream car! Thanks to jimmy for helping me with figures, I'm truly over the moon with the whole experience! I would highly recommend.

Ashley Davies, Volkswagen Bradford

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