My Experience

I was made to feel welcome and valued when I arrived. The service from Patrick was always polite and friendly despite a tough negotiation I was happy with the deal made. And I'm very happy with my new car.

Miss Kalpna Mistry from Bradford, December 2013 - Vauxhall Bradford

I picked my new car up on Tuesday thanks to the brilliant salesman Akeel who found me a lender at a very cheap rate, (I didn't think i could get any credit) hats off to him he did a great job, also finance MGR was very good, all staff were polite and helpful, I would recommend to anybody and will certainly go back again next time.

Mr Alan Marshall from Bradford, December 2013 - Chevrolet Bradford

The service I received was excellent and faultless. I was very well taken care of by Jonathan Wensley and I am over the moon with my car. A great experience and I know I can trust JCT600. Thanks, a very happy customer, Katie.

Miss Katie Brown from Menston, December 2013 - SEAT Menston

Marc Banks could not have been more helpful. I needed to change to an automatic and Marc was patience whilst I road tested a number of vehicles in a variety of engine sizes. Many thanks, firstly to Volkswagen Hull for having a number of alternatives to drive, and to Marc for looking after me so well. I am now the lucky owner of a beautiful silver golf, with added rear parking sensors - organised by Marc. Thank you.

Mrs Lisa King from Grimsby, December 2013 - Volkswagen Hull

Polite and courteous service. Carl Lodge, sales, listened to my requirements and worked hard to match them. I would be happy to recommend Audi Boston to my friends.

Mr Eric Myland from Crowland, December 2013 - Audi Boston

I ordered my new E class back in May, but decided to change the colour to Hyacinth Red about 2 months in. Unfortunately, the colour change delayed delivery till virtually 6 months to the day from placing my order. This was very frustrating at the time, but now I have the car, it's stunning and well worth the wait.

A couple of weeks before the car was due, the salesman left and Robin Copley took over my account. Robin contacted me to let me know what was happening and kept in contact regularly to advise on progress. I soon established he was very down to earth with a sense of humour whilst understanding my needs fully and at the same time maintaining professionalism; just the kind of guy I like to do business with. Many thanks for everything Robin.

Mr Chris Peat from Sheffield, December 2013 - Mercedes-Benz of Sheffield

I have just taken delivery of my new Volkswagen Scirocco and I cannot thank the sales staff enough, the whole buying experience was a pleasure, I will certainly recommend them to my family and friends.

Mr James Cordell from Halton York , December 2013 - Volkswagen Hull

Excellent service, made to feel very welcome. Honest straight talking sales staff. Very comfortable offices, excellent facilities all add up to a very good buying experience, especially having travelled so far.

Mrs Lisa Boyes from Frizington, December 2013 - Priceright Rawdon

I was really pleased with the service I received from Dan Blackshields. From the start he was fantastic, right through to collection. There was an unforeseen hiccup on collection which was out of his control, and he dealt with it very swiftly and professionally. He promptly returned calls, emails etc and I would very much recommend this individual to friends and family. Thanks Dan.

Mr Glyn Trundle from Lincoln, December 2013 - Volkswagen Newark

Today we picked up a new Passat from Volkswagen Wakefield. This had to be the best experience of buying a new car I have ever had. We first met Susan earlier in the year she was excellent and gave us all the information we required, when it came time to order our car it couldn`t have been easier. The car was a factory build and so we had a bit of a wait, but that was not a problem. Every one at the dealership has been really good but I have to say Susan was excellent and had a sense of humour which she really needed dealing with me. Thanks for everything guys.

Mr Richard Maskill from Huddersfield, December 2013 - Volkswagen Wakefield

A special thank you to Sheffield Audi. I would like to say a big thank you to Simon sales manager for arranging the early delivery of an Audi Q3. A special thank you to Michael Johnson sales executive for the VIP treatment - he was more like a brother than a salesman. I would also like to say a special thank you to the valeter for the superb preparation of the car. I have never had a car delivered to such a high standard - well done. I am highly delighted with the Q3. It is a beautiful car to drive. Thank you once to everyone involved at Sheffield Audi.

Mr John Parmenter from Carlton-in-Lindrick, December 2013 - Audi Sheffield

Recently purchased a Mercedes 220 from your Sheffield Depot, the car is in superb condition, best car I have ever had. The service from Liam was excellent throughout the negotiation. The handing over administration from Michael was equally well presented with the minimum of fuss. I also took up the insurance which was offered again with minimum of fuss. I was treated in a totally professionally way with all your staff. Excellent.

Mr John Ward from Sheffield, November 2013 - Mercedes-Benz of Sheffield

An excellent buying experience all round, with great service from all of the staff involved. I would not hesitate to recommend this dealer to anyone.

Mr Peter Rolinson from Walkington, November 2013 - Volkswagen Hull

My car has had some warranty work recently and also a manufacturer update today at JCT600 Kia Castleford. I would just like to make a point of how Paul Jackson has made my experience on both occasions more enjoyable than usual. his professionalism and manner is so much better than most service advisors and I feel he should receive some type of recognition in regards to this.

Mrs Anne-Marie Burton from Pontefract , November 2013 - Kia Castleford

The service we recieved from Patrick and Dillon was excellent from start to finish and I would recomend JCT600 to any one. Thanks again to both of you.

Mr Richard Walker from Heckmondwike, November 2013 - Vauxhall Bradford

We picked up our new Mercedes E class on Friday 15 November 2013. We are very pleased with the vehicle and it lives up to the Mercedes high reputation. We would like to thank your rep, Liam Hudson at Mercedes Sheffield, for assisting us in a positive manner through our purchase. We were frustrated with the wait we had for delivery, which I know was connected with production times from Germany. However, the wait has been well worth it. Thank you for all the help.

Mr Trevor Finch from Doncaster, November 2013 - Mercedes-Benz of Sheffield

Very good experience buying my first ever new car. Jamie was pleasant very professional and courteous. Everything was clearly explained and I felt I received a good deal. Nothing was too much trouble and I felt pleased that the financial details were expertly dealt with by Jonathon. Jamie is very enthusiastic and seemed genuinely more excited than me. He has been very helpful since the sale and I would recommend this garage to anyone interested in buying a new or used car. Overall a good experience from an expert team. Thank you.

Mrs Maggie Davies from Leeds, November 2013 - Peugeot Menston

The whole experience was a pleasure despite heavy rain and high winds during the test drive. We were received with courtesy and given adequate time to decide on extras, colour etc. The car was delivered to my home and I was sorry that Mr.John Evans was unable even to have a quick cup of coffee following a long and tedious journey because of the pressure of work.

Despite time constraints he put no pressure on us and made sure that my husband and I were familiar with the car's controls before he left. BMW's weeks free insurance meant that I was able to drive my car straight away. The beautiful flowers and the follow-up courtesy call were very much appreciated.

Mrs Barbara Dixon from Mansfield, November 2013 - BMW Bradford

From the time we walked through the door to leaving with our new smart car the next day the service we received was absolutely second to none. No high pressure sales here. Welcoming, informative and honest, Vicky is a fine front line ambassador for the company. We could not have been looked after any better had we bought a car at £100k. I would recommend this dealership to anyone. Thank you so much.

Mrs Marie Willis from Rotherham, November 2013 - Mercedes-Benz of Sheffield

Richard was very helpful. He was not a pushy salesman, which I liked. He handled my enquiries very well, and I was totally satisfied with the service I received.

Mr Alan Wilkinson from Mirfield, November 2013 - Mazda Leeds

Both myself and my wife have been extremely satisfied with the whole process from test drive to collection of our new car. Nagi Alassadi kept me updated every couple of weeks regarding the build date and delivery time to the dealership. The actual handover of the car was very smooth and everything was explained by both Nagi and Jonathan Archer. I was very impressed seeing my new car raise out of the ground, nice touch.

Mr Gary Wilson from Chesterfield, November 2013 - Audi Sheffield

We were extremely satisfied with the service given to us by the salesman at Sheffield Audi. Having dealt with numerous different Audi show rooms and salesmen and continuously being let down or messed around we were so glad when we finally found someone who was willing to go that extra step to help us secure the car we desired. This was proven once again when he went out of his way to come in on a scheduled day off to sign the car over. Overall, very happy with the standard of service from this dealership and the salesman in particular.

Miss Rachel Storr from Hyde, November 2013 - Audi Sheffield

Fantastic service from everyone, we have bought our last four cars from the Salesman Robin Copley. He is a very good and friendly salesman and we will keep going back to Sheffield.

Mr Ray Watson from Rotherham, November 2013 - Mercedes-Benz of Sheffield

The first sight of the car from seeing it from the internet was it, the car was very well presented. We had a hick up with fuel but soon sorted. Test drive was just long enough to get a feel for the vehicle. The sales staff were really friendly and helpful. The cover and back up purchased with the car has given me total piece of mind should anything go wrong. Big thank you for sorting the plates for my personal registration when it arrives. A first class service from a professional sales team. The Jaguar stands proud on the driveway. Thanks to Jeff for all your help. A very satisfied customer.

Mr David Coope from Otley, November 2013 - Priceright Rawdon

We are extremely satisfied with the service that we received from the Sheffield team. Thank you to Owen Tate who was very friendly, professional and knowledgeable.

Mr Robert Simpson from Sheffield, November 2013 - Audi Sheffield

Recently bought a smart car from Victoria at Sheffield. She has to be one of the nicest sales people I have met. She works so hard to make sure everything is right when buying a car from her. Shame the service department are not as caring, other wise this dealership would be outstanding. Thank you Victoria for all your help.

Mr Paul Senior from Chesterfield, November 2013 - smart of Sheffield

We had a first class experience when we bought the car. It was hassle free and the salesman Mark explained everything in great detail.

Mr Michael Foulger from Bradford, November 2013 - Vauxhall Bradford

I would just like to say what a fantastic experience we had at your Wakefield branch. My husband brought me to purchase a new car and the staff were so friendly. Alex was absolutely brilliant and went above and beyond what i would expect from a salesperson. He couldn't do enough to help us and for that we are very grateful. We would both recommend for others to visit there if they were looking to buy a car. Thank you so much.

Mrs Emma Grassham from Leeds, November 2013 - Volkswagen Wakefield

My car was bought as an approved used car via the Audi website and from first contact through to the hand over of the vehicle I was dealt with in a friendly and totally professional manner. Despite a small misunderstanding on the delivery date which was down to both parties the whole experience was seamless. I would particularly like to express my gratitude to Amy Scott who I dealt with throughout the whole process and who always displayed a friendly but professional manner. Despite living some distance from the dealership I would definitely return for my next vehicle and would have no reservation in recommending the dealership to others.

Mr Mark Palmer from Darlington, November 2013 - Audi Doncaster

Very helpful at this dealership, in all aspects. Stuart gave me all the information about my used Passat CC in a well instructed manner, nothing was to much trouble for him. And all the staff looked after us well. Thank you for a good experience to all concerned.

Mr Allan Ashford from Dronfield, November 2013 - Volkswagen Sheffield

Excellent service very friendly staff.

Mr Paul Newsome from Gomersal, November 2013 - Vauxhall Bradford

I received fantastic service from my first visit through to sorting out a couple of issues after I had picked up my new Mini. Simon, the sales guy who I dealt with, was fab. He answered all my questions, demonstrated the vehicle extremely well and ensured that I purchased the correct model for me, even though he could have pushed and quite easily persuaded me to buy a more expensive model. Consequently, I feel I have received the best service and I'm absolutely thrilled with my new car. There was a small issue with the road tax but one phone call to Amy, Simon was on a day off, and it was all sorted - once again fantastic service. Thanks to everyone at JCT600 Bradford - I am sure I will be back.

Mrs Sue Redhead from Leeds, November 2013 - MINI Bradford

The customer service my wife and I received at Sheffield was excellent. From reception through to signing and the delivery of the vehicle was done in a very professional manner in impressive surroundings. A step up from most car dealerships. Thank you.

Mr Brian Jackson from Dronfield, November 2013 - Audi Sheffield

Just bought a brand new CX-5. Awesome car and excellent experience. They found me the car I wanted within 2 weeks and sorted everything for me including the transfer of my personalised number plate. Tom was great and overall would certainly recommend the car and JCT600 Mazda, Leeds.

Mrs Katy Tinker from Leeds, October 2013 - Mazda Leeds

Choosing, testing and buying a new A1 was a reasonably smooth and stress free experience. Good service thus far from all at Lincoln Audi - and I trust that this will continue through aftersales and servicing.

Mr Frederick Burndred from Lincoln, October 2013 - Audi Lincoln

This is the third time I have dealt with this dealership for the purchase of a new car and every time the staff are very helpful and courteous. The end result is that I have always been completely satisfied with the purchase of each my new vehicles. Having driven it for a week it is a fabulous car and I am sure it will do a good job for us for a few years to come.

Mr John Willis from Bainton Driffield, October 2013 - Volkswagen Hull

I didn't intend to buy a car just yet having only bought the car I had in February of 2013 but I received a call from the dealership I had bought my car from. I thought it was just a call to tell me my service was due on 16th October but when I got there they said what if we can get you into a newer car for similar payments or less would I be interested so I said okay you can check so they did and I managed to get into a new car for £10.17 more than I was paying for my 11 plate car that I had. I was very please with the help and service I received they were excellent all the way through the process and allowed me to pick up the car when I wanted. Overall I would rate my experience a 10 out of 10 and will certainly go back again if I decide to upgrade my car again but I am now 57 years of age and may keep this now till my licence expiry date or depending on my driving ability.

Mr Stephen Wade from Bradford, October 2013 - Vauxhall Bradford

I spotted my car on the internet described only in words and phoned to ask when photos would be available. My contact, Kristian Bell, went straight to take photos himself and sent them to me from his own mobile phone.

We then agreed a deal and he arranged to hold the car for me (with a securing deposit) until we were able to make the journey from the south coast up to Yorkshire the following week. After a successful viewing and test drive we finalised the paperwork and drove away in our new car.

Everything was explained to us properly and in detail and we feel completely satisfied with the friendly and totally professional service we received. Would recommend you to anyone without hesitation. Many thanks to Kristian in particular.

Mr Derek Coombes from Hastings East Sussex, October 2013 - Peugeot Bradford

I found the dealership staff very friendly and helpful. Tracy from sales was pleasant and enthusiastic to deal with and I enjoyed her help in completing the purchase of my nice new car. Adrian put the icing on the cake to complete the deal. A fine experience.

Mr James Axford from Hyde, October 2013 - Volkswagen Sheffield

This is the second time I have purchased a car from Doncaster Audi and again I recieved excellent service from the receptionist to the manager. However, I must thank Richard Orme who was polite, knowledgeable not pushy and answered all my questions professionally and gave me the confidence to stay with Audi. I purchased a TT which I am delighted with. Thanks again to the team at Doncaster.

Mr Andrew Rawson from Worksop, October 2013 - Audi Doncaster

From seeing a car on the website to driving away a week later in my new car the level of service was excellent . Thank you Joe Robinson at JCT600 Vauxhall Bradford.

Mr Steven Donovan from Halifax, October 2013 - Vauxhall Bradford

Very professional and friendly service offered by Lincoln Audi. Bryan Windle made the whole process very easy for us. Will be using Audi again in the future.

Mr Nathan Thompson-Hardy from Lincoln, October 2013 - Audi Lincoln

I bought my Audi A1 from the Audi dealership in Hull just recently. I received outstanding customer service from Michael Lake and the rest of the Audi team. I was treated with superb customer service, I had a great day and when picking up my Audi I found the whole experience of buying a new car with Audi extremely satisfying. I will return to Audi with confidence the next time I need them.

Mr Peter Tevenan from Hull, October 2013 - Audi Hull

Excellent experience. Very friendly, courteous, personable and great to do business with.

Mr Robin Taylor from Lincolnshire, October 2013 - Audi Lincoln

We had a great experience at JCT600. We went in just looking, found something we were interested in, had a test drive and within a few hours they had part exchanged our old car and we drove away with the new one. Very friendly, not pushy people and we felt genuinely looked after and pleased with the whole experience. Thanks.

Mrs Joanne Thomas from Otley, October 2013 - Priceright Rawdon

Jonny and the rest of the JCT600 Volkswagen Wakefield staff that we met were fantastic and extremely friendly. Jonny did his utmost to make us feel very comfortable and welcome (on what seemed like, the busiest day possible.) We were very pleased with the service we received and didn't feel at all pressurised. Jonny also went the extra mile to ensure we were pleased with our purchase (including a home made flower for my new VW Beetle). I would recommend them to anyone. Thanks to everyone at JCT600 Volkswagen Wakefield.

Miss Rachael Smart from Oldham, October 2013 - Volkswagen Wakefield

The sales executive James Kendall was very informative, polite and friendly. Plus, he answered all the questions we had. I would recommend JCT600 on sticker lane and especially James Kendall to any one. 

Mr Thomas Wainwright from Bradford, October 2013 - Vauxhall Bradford

Very good experience. No hassle, Mr Joe Robinson is a good salesman.

Mrs Wendy Harper from Bradford, October 2013 - Vauxhall Bradford

Delighted with the service, staff really friendly and helpful without being pushy or annoying. A special thanks to Rich who looked after us so well. Love the car and will definitely be back in a couple of years for another.

Mrs Karen Wilson from York, October 2013 - Mazda Leeds

We spent most of the afternoon on test drives and completing the deal. Throughout the process Nathan was informative and helpful. Having chosen a car, the rest of the process was dealt with in a professional and friendly manner. Nathan explained the various options available to us in a clear but non pushy manner. I am looking forward to driving the car and I have every confidence Sheffield Audi will look after me and the car going forward. Many thanks.

Mr Bryan Midgley from Chesterfield, October 2013 - Audi Sheffield

My wife and I were extremely satisfied with all members of staff at Boston . Mr Alex Mills and Keith were both efficient & very knowledgeable .

Mr Richard Vickers from Boston, October 2013 - Audi Boston

The staff at Wakefield were helpful, friendly and accommodating, without any sense of pressure. We have dealt with JCT600 before, and this set the tone for a pleasant experience, which it proved to be. Alex was polite and professional, (and very knowledgeable about sport). The finance team were most helpful and friendly. Overall an excellent service in the purchase of our car, thanks guys.

Mr John Goring from Leeds, October 2013 - Volkswagen Wakefield

Really good service. Welcoming and friendly. Willing to go the extra mile. Thank you.

Mrs Lisa Marshall from Leeds, October 2013 - Mazda Leeds

Very good indeed.

Mr Andrew Newell from Rotherham, October 2013 - Audi Doncaster

Very happy with the customer service I received from Peugeot Hull. The salesman Josh was very friendly, pleasant and helpful. The car was as he said it would be and I was very pleased with it. Many thanks. I will be recommending this garage to family and friends.

Mrs Fanoulla Chrysostomou from Grimsby, October 2013 - Peugeot Hull

Having tried the Kia dealerships near where I live in Kent (all displaying little interest) I tried Kia Castleford as my daughter was at University in Leeds. I received a friendly service and a great deal. There was a difficulty in delivery, which was overcome to my complete satisfaction. Well done especially to Kirk.

Mr Dave Anderson from Canterbury , October 2013 - Kia Castleford

Fantastic service from everyone who we dealt with at Sheffield Audi. A special mention to Michael who we bought the car off; he was both professional and polite without being too pushy(unlike some other dealers we have dealt with in the past). Plus, he kept us up to date on how things were progressing. Also I would like to mention Owen who dealt with the handover as Michael was off sick that day, he was equally as good. Well done to everyone there and as an added bonus I love the car.

Mr Adrian Wareham from Nottingham, October 2013 - Audi Sheffield

My wife decided that she'd like a new 107 after driving her existing one for 8 years. We were very well looked after by Jamie Taylor and Jonathan Wensley throughout the whole process. A very positive experience from a new dealer to us and we hope that this will continue with after sales.

Mr Phillip Butler from Ilkley, October 2013 - Peugeot Menston

Everything was very efficient from beginning to end. Stuart Cresswell was extremely helpful, courteous and knowledgeable. Chris Hill ensured the car was in excellent condition for me to drive it away.

Mr Martin Tighe from Lincoln, October 2013 - Audi Lincoln

Acquisition of my new car was handled initially through an intermediary but Sharon Haines at Audi Grimsby got me through the entire process. She was very professional and helpful. My family and I are satisfied with the car.

Dr Albert Koomson from Hatfield, October 2013 - Audi Grimsby

The process of buying cars fills me with dread. Fortunately my experience this time was far better than I expected. Thank you to Chris Pattison for his patience and I hope he wasn't too traumatised after been driven up and down many hills in Bradford. I am very happy with my 208.

Mrs Sue Shimmin from Bingley, October 2013 - Peugeot Bradford

I have visited VW Hull, Audi Hull (twice) and Audi Grimsby. I looked at the cars for a considerable period of time at each of these dealers and was not approached or acknowledged at any of them - this may well be company policy. But, this does not give a good initial impression. Luke Baxter was very helpful in identifying and locating a suitable car and explained the cars very well before and during test drive. He explained the packages on offer and at Audi Grimsby nobody was too pushy trying to up-sell additional products, (a refreshing change). Overall a pleasant experience, a good deal and I'm very pleased with the car - thanks Luke.

Mr Mark Sparling from Brigg, October 2013 - Audi Grimsby

A really friendly team of staff, who were happy looking after us. We got a great deal and are thrilled with the car. Special thanks to Carl Dobson who looked after us. We would recommend your dealership to all our friends and family. Thanks.

Mr Andrew Martin from Normanton, October 2013 - Vauxhall Castleford

Half a day flew by talking and test driving cars at Volkswagen Wakefield. Chatting with Alex Wharton was like being with a lifelong friend; the result being a beetle for my wife and a polo blue GT for myself. Both delivered in a week. Two cracking cars. Over the moon and the experience was friendly courteous and professional. Many thanks.

Mr Darren Austin from Leeds, October 2013 - Volkswagen Wakefield

Everyone at Volkswagon Newark made us really welcome and put us at ease. Everything was explained so well, nothing was to much trouble for them. Customer service second to none, so much better than the last dealership we used. Would use again.

Mrs Janet Rowland from Wigston, October 2013 - Volkswagen Newark

First class service from the sales executive Andrew Harrison. A credit to your company.

Mr Christopher Shield from Wakefield, October 2013 - Volkswagen Wakefield

The customer service from Mark Ashwell and Chris Crowe was outstanding, from the moment I entered the showroom to the moment I drove my car away. They were extremely helpful and patient and went above and beyond to answer all my questions. I picked the car up on my birthday and they had even put a ribbon round the steering wheel which was a lovely touch. Thank you for everything, loving my new wheels.

Miss Katie Brumfitt from Otley, October 2013 - SEAT Menston

I popped into the dealership a year ago and Akeel Ahmed looked after me. He was extremely polite, professional and courteous at all times and offered me some great deals. I ended up, not just changing my car but also my wife’s car, all within the space of a week. After sales, Akeel was equally as good. A year later and the service book of one of the cars had been misplaced. So I contacted Akeel for help and advice. Akeel managed to get me a copy of the previous history of my car. He went ‘the extra mile’ that he clearly didn’t have to. Now that’s what I call customer service. Thanks to Akeel, I will definitely return to the dealership when it is time to change cars again.

Mr Parminder Saimbhi from Leeds, October 2013 - Mazda Bradford

In February we asked Sheffield Audi to find us an Audi Q3 SE model as we had specific requirements regarding comfort. We needed to have a trial run not even a trial drive. We visited the showroom and they said they would contact us but this was not forthcoming. We both telephoned to arrange but there was no contact. There was great difficulty finding an SE anywhere. Eventually in August we tracked one down on the day we were going to Grimsby to look at one. However, contacting Sheffield we tracked one down. We were dealt with efficiently and Lara was a delight to deal with. We took delivery in mid-September.

Mr & Mrs Raymond & Sandra Sykes from Sheffield, October 2013 - Audi Sheffield

Excellent friendly service, this is the fourth car that I have bought from BMW Bradford through Rickie Holden.

Mr Chris Sheldon from Leeds, October 2013 - BMW Bradford

This is the 2nd time we have bought a Mazda from JCT600 and we have been delighted on both occasions, right from the initial enquiries to collecting the new car, thanks very much JCT600, keep up the good work.

Mr & Mrs Mark & Simone Jones from Bradford, October 2013 - Mazda Bradford

I originally saw the car via the Audi approved website link and so my first experience of the dealership was over the phone. I found Jessica helpful, refreshingly not pushy and very straightforward; I think that was one of the things that swung it for me. I had had a test drive and seen another nearly new car at a dealership much closer to my home but I felt that their representative was playing games. The service I got from Doncaster was good, I think the deal I got was fair and the car is fantastic.

Ms Katie Hall from Todmorden, October 2013 - Audi Doncaster

Our 2 year old Audi A1 recently developed a niggling fault but the service team at Boston Audi under the management of Chris Bray have been absolutely outstanding and delivered a service way beyond anything we have experienced anywhere. This fault proved a bit of a challenge to rectify but they would not let us have the car back until they were 100% satisfied the fault was rectified and we had a loan car in the meantime.

Between their skilled technicians, their excellent service manager, and Audi themselves the car is now running like a dream and we are extremely satisfied customers. When this car comes up for changing we will definitely be staying with Audi Boston, their after care is second to none. Thank you for everything, Team Boston; you are "Simply The Best". We can't recommend you highly enough.

Mrs Lindsay Allen from Spalding, October 2013 - Audi Boston

After been badly let down by another dealership, it was a breath of fresh and a totally different experience when I walked in to Mini, Bradford. Debbie the sales rep was delightful. After the initial information it was literally a matter of minutes until the exact Specified car was located. The new car was delivered within a Week (actually Five days). I was delighted with the follow up phone call a week later, which was an extra bonus. Customer service was exceptional.

Mrs Rachel Bumby from Otley, October 2013 - MINI Bradford

Bought for my wife as a surprise last week. Kevin and the staff I now know well and my experience is, as always second to none. The staff helped with the surprise, the deal was fair and the experience in general was first class. And I would not go anywhere else. We were invited the Audi open day at Elvington for which we have just got back. I can’t thank Kevin and his staff enough for the invite. We had a fabulous time. Please accept both our thanks on such a well organised day out for Audi owners. Please keep up the terrific work.

Mr David Donkin from Hull, October 2013 - Audi Hull

I am a first time customer, and I would say the experience within the dealership was good, but, leading up to it was a little trickier. I requested brochures via the website twice which never arrived. I had spoken to the dealership about a specific car in a specific colour; yet didn't get a call when a car came in. That said once I went into the dealership the service I received was good and I was happy with the deal. I would buy an Audi again, from JCT600 Lincoln, although I would expect an increment in the effort to sell next time.

Mr Andrew Fairweather from Lincoln, October 2013 - Audi Lincoln

Dealt with Graham at JCT600 Bradford who was friendly and efficient and very personable. Nothing was too much trouble. When I collected the car he even took the time to set up my phone with the Bluetooth connection and tune in my favourite radio station. Thank you.

Mrs Jo Andrews from Leeds, October 2013 - BMW Bradford

This is the second Scirocco I have purchased with JCT600, Ben Winter dealt with all my queries promptly and nothing was too much trouble for him. I realised I had been charged for something on my previous car and not received it and although it had been over 2 years ago Ben sorted out a refund without hesitation which I was really impressed with. I never felt under any pressure to choose things I didn't want and would recommend JCT600 VW Bradford to anyone.

Mrs Nichole Waite from Bradford, October 2013 - Volkswagen Bradford

I have been looking for a used car from the VW group - Seat, Skoda and VW but have had difficulty finding anything suitable. I was passing VW Bradford, so called in, but again nothing suitable. However Michael Chan, showed me a Honda Jazz, which had been taken in part exchange for a VW Up. I had a test drive and was impressed. I was also impressed with the professional manner of the salesman which helped to make the sale so easy, this being the first car I had purchased for over 10 years.

Mr Frank Dixon from Brighouse, October 2013 - Volkswagen Bradford

I was extremely satisfied with the service I received at Audi Grimsby. All the staff were welcoming, polite and extremely helpful; especially Dave Nichols who we dealt with personally. Great team and great car.

Mrs Kathryn Cope from Louth, October 2013 - Audi Grimsby

From going to enquire about changing my car, ordering one and picking it up; the service was fantastic and me and my wife would like to thank everyone involved in dealing with us. Nothing was too much trouble; we would also like to say thank you to Bryan Windle the salesman who treated us superbly.

Mr Simon Jubbs from Gainsborough, October 2013 - Audi Lincoln

Very pleased with the service provided at Sheffield Audi. The car was delivered on the exact date, as requested, exactly to the required specification. Impressive vehicle presentation for my wife's birthday present!

Mr Tony Dunn from Sheffield, October 2013 - Audi Sheffield

My first visit to JCT600 VW Wakefield was to the porter cabins in the car park. But when I took delivery of my new Passat it was from the new bright, airy and refurbished showroom. I was well looked after by a young cheerful salesman Jonny and his Manager Coordinator Mark. Both these guys were down to earth and couldn't do enough to help me with my purchase. My only disappointment was that I was unable to add/upgrade my purchase the following day as my order had gone through. Apart from this I would recommend these guys and this JCT600 branch.

Mr Chris Sutcliffe from Bradford, October 2013 - Volkswagen Wakefield

My MINI experience started the moment I walked in the showroom and was greeted by Becky. She was very courteous pleasant and quite jolly which put me at ease straight away. I was offered a test drive, along with my husband, in the model we had chosen without any sales person present which once again made me feel very comfortable. We went for a drive for about 45 minutes which gave us ample time to decide if the car was right for me.

Once our mind was made up Becky went through the ordering process and made it all so easy to understand. Once the order was placed Becky kept in touch keeping me informed throughout the whole process. When the car was ready for me to collect Becky went through the whole process of the paperwork and showing us the finer points of the MINI controls. After about an hour we were on our way with our new MINI. I would like to thank Becky for making the whole process of car buying pleasing and hassle free, thanks to her friendly and happy nature.

Mrs Diane Holdsworth from Halifax, October 2013 - MINI Bradford

This is the second BMW 1 series car we have arranged through BMW Bradford. Each time we have found our dealings with them to be both professional and efficient whilst at the same time most enjoyable. Thanks go to Alan.

Mrs Jane Balderstone from Baildon, October 2013 - BMW Bradford

Excellent and courteous service both on the telephone and in the showroom by Jonathan Wensley (Sales Executive). I would recommend this dealership 100%.

Mr Ian Rogers from Wetherby, October 2013 - Peugeot Menston

The service was excellent from the moment we walked into the dealership. We were met by James who gave us a very warm welcome, he then introduced us to Jonathan, who is the A class specialist at Sheffield. He answered all our questions and we felt we knew the car inside out by the time we left. The test drive and the handing over of the new car was absolutely perfect in every way. Thank you.

Mr Peter Shaw from Bradford, October 2013 - Mercedes-Benz of Sheffield

Our experience at JCT600 in Sheffield was fantastic. I had been looking for a reef blue beetle for sometime and with the help of the sales manager - Karen she found me one . Karen was fantastic to deal with on the phone showing real interest and really understood what I was trying to do, which was to surprise my wife with her lifelong dream of a new beetle in reef blue. The way she helped me keep it a secret and with a great touch on our pick up day being part of the surprise for my wife will take some time to get over. Great service - beyond expectations and genuine interest in customers - congratulations.

Mr Jonathan Okeefe from Sheffield, October 2013 - Volkswagen Sheffield

Having arrived at your showroom to collect my new car on 19/09/13, I was disappointed to learn that the vehicle was not delivered with the specification as I had requested at point of order. However, the situation was quickly dealt with and was resolved to my complete satisfaction. I was very impressed with the way that York Audi handled the situation and at no time did I feel compromised.

Mr William Reid from Bangor Northern Ireland, September 2013 - Audi York

I am extremely happy with the service provided by JCT600 in purchasing my new car. The sales person Lorraine did everything she could to ensure I got what I wanted as soon as possible and even called me on her day off. My requirements were very specific; I knew exactly what I wanted and Lorraine made sure I got it. I could not be happier.

Mrs Dawn Roberts from Bradford, September 2013 - Peugeot Bradford

We dealt with Chris for sales and Gary for finance and they both made the whole experience enjoyable, rather than the daunting task we first thought it would be. Can't fault the customer service, attention to detail and professionalism of them both. We live 75 minutes away but wold definitely travel back to Lincoln Audi next time we are looking to change car. Thanks guys.

Mr Scott Swarbrook from Burton on Trent, September 2013 - Audi Lincoln

I found all aspects of the sale superb. The only thing I found disappointing was that my new car did not have any floor mats, other than that, I was very pleased with my experience with JCT600.

Mr Peter Wojdylo from Bradford, September 2013 - Peugeot Bradford

Really easy to purchase my new car. Excellent help given by James Billam. Your staff are a credit to the company. Many Thanks to all.

Mrs Judith Taylor from Hull, September 2013 - Volkswagen Hull

This is the 2nd car that I have bought from JCT600 Bradford. And the quality of service was brilliant. The staff are very friendly and very honest, they tell you every thing in detail. I had no issues with communications between my self and the sales team at JCT600.

Mr Jamie Lee Lewis from Cleckheaton, September 2013 - Peugeot Bradford

Extremely happy with the service and experience of buying a new car at Hull.

Mr Martin Joyce from Bristol, September 2013 - Audi Hull

My initial contact regarding trade in price and cost of the new car proved a little wary. But the staff were, at all times, polite and considerate and could not be faulted. I did however want to purchase the top of the range Mazda CX-5 Sport Nav Auto and was disappointed to be told that one was not available to test drive in the franchise. I phoned Perrys in Huddersfield to test drive the car and was in fact offered a better deal (£100 reduction, which would have purchased more accessories).

I decided to stay at Bradford simply because it was nearer for the servicing, but the boot and door scuff plates would have been very nice addition to have had for the car! I then had to wait 10 weeks for the model to arrive. This of course cannot be put down to the staff who I found at all times to be polite, helpful and gracious. The staff kept me informed of the progress of my order. Would I recommend and use JCT600 again? Yes, keep up the good work.

Mr Gordon Stead from Pudsey, September 2013 - Mazda Bradford

I was buying a second hand Mazda 2 from JCT600 in Bradford; I was 150 miles away in Huntingdon and had not seen the car in the flesh. Communication was of the utmost importance to me and I got this by the bucket load. When the sales team said they would call me they did. When i collected the car, JCT600 picked me up from the rail station and on arrival I was given a nice cup of coffee. The car was as described and I was over the moon with it. Buying a second-hand car over the phone required trust, honesty, and good communication and thankfully I got all three. Many thanks to everyone at JCT600 Bradford.

Mr Terry Scott from Huntingdon, September 2013 - Mazda Bradford

Alex showed inexperience at times during our chats, but with good training which i'm sure you provide he will make the necessary progress required to help customers decide which VW model to drive away. P.S. Good luck with your career Alex. That Suit Alex! Marks out of ten, would be a 9. Overall a good egg.

Response from JCT600: Thank you for your feedback. All of our sales executives enjoy a continual training and development programme to ensure that they offer the best possible service to our customers, as well as offering them the best possible opportunities for their career. We will speak to Alex’s General Manager to ensure that your feedback is taken into consideration when planning Alex’s training schedule.

Mr Ron Belcher from Ossett, September 2013 - Volkswagen Wakefield

This is the first time I have bought a car of this class, and from the moment I first tentatively stepped in the show room - to the day I drove away my beautiful A5 Cabriolet - the service we received was brilliant. Chris Doughty kept in touch throughout and immediately got in contact when a very good deal was available. He explained the car, and the process to us patiently and clearly, and never rushed us even though the showroom always seemed to be busy. The flowers presented to my wife on the day we finished the paperwork were a lovely touch. From my experience I should be very happy to recommend Audi Lincoln.

Mr Mike Chatterton from Coningsby, September 2013 - Audi Lincoln

Very good service. It was a pleasure to spend money. The experience was painless. The car is superb.

Dr Bhasker Kamath from Hull, September 2013 - Volkswagen Hull

The worst customer service ever. Six weeks after purchasing a Q3 and numerous emails and telephone calls I am still trying to resolve two very minor issues and also receive a refund on a road fund tax that I was told would be sent directly from DLVA but apparently was returned to the dealership. Fed up with being given excuses and promises to rectify these issues.

Response from JCT600: Our Head of Business has contacted Mr Fisher to address his concerns and apologise for any inconvenience caused. This will be followed up with a letter to confirm the conversation which we hope will restore Mr Fisher’s faith in JCT600 and Grimsby Audi.

Mr Alan Fisher from Huntingdon, September 2013 - Audi Grimsby

First class! That sums up my experience. Michael Chang, the Sales Executive who I dealt with was; pleasant, informative, friendly, knowledgeable and not pushy. If the car (and I am sure it will) performs as well as him then I will be completely satisfied.

Mr Edward Pollard from Brighouse, September 2013 - Volkswagen Bradford

Excellent service from Kirk Pallinson. He spent lots of time finding the best deal for me. When test driving he took me on a route which allowed me to experience the car in urban areas, and the motorway. I received a fair trade in price for my car, without having to haggle. I felt under no pressure whatsoever to buy. This was great as high pressure salesmen make me walk away. When picking my car up Kirk took the time to show and explain all the controls to me, and kindly set my phone to connect to the cars Bluetooth. And the many cups of tea made for me were much appreciated. Thank you.

Mrs Linda Francis from Leeds, September 2013 - Kia Castleford

I have just ordered a new VW Golf on Motability from your Motability specialist Hayek kasbia known as Nick.  What a pleasure it was, this is my fifth motability car but this is the best guy I have ever dealt with in all the years with Motability. So good I asked if I could go back tomorrow and do it all again! Fantastic service please pass on my thanks to my new best mate Nick (Hamek Kasbia). Thanks again, Philip.

Mr Philip Bembridge from Wakefield, September 2013 - Volkswagen Wakefield

This is the second car I have purchased from JCT600. The service I received from Josh, sales representative was excellent, very polite, and helped me choose a suitable car for my needs.  Good friendly service means a satisfied customer and I will have no concerns about returning there for my next purchase.

Mr William Final from Hull, September 2013 - Peugeot Hull

Many thanks to Ben Winter for such an enjoyable experience when purchasing my new VW Groove up! Nothing was too much trouble and he was always there on the end of the phone if we had any queries. I absolutely love it and the orange colour no-one had seen before! JCT600 offer great service and still have all the values of a family run business.

Mrs Caroline Scholey from Otley, September 2013 - Volkswagen Bradford

All the staff were excellent and very professional. A special thanks to Kirk who dealt with us, he was very knowledgeable and friendly. I would highly recommend them.

Mr Geoffrey Houghton from Castleford, September 2013 - Kia Castleford

Excellent service and great rapport built with our salesman Giles. Would definitely recommend and go back for any future purchase either for myself or a family member.

Miss Claire Millar from Crosshills, September 2013 - Priceright Rawdon

Whole experience has been superb from striking a very good deal to taking delivery. The attention to detail has been excellent. There have also been some unexpected touches, like picking the wife and i up from home to take delivery and a phone call a week later to enquire if there were any problems or assistance needed. I have had Vauxhalls for over 25 years and am loving my new Mokka. I had a long and great relationship with Danetre Vauxhall and, in the 4 years since we returned to Leeds, the signs are that JCT of Bradford are eclipsing the standard previously enjoyed and maintaining my confidence in the brand and its support. Long may it continue.

Mr John Gathercole from Leeds, September 2013 - Vauxhall Bradford

This is my first MX5 and iIm over the moon. From start to finish I was very pleased with the young man Richard Miller who dealt with us, very knowledgeable and friendly. Would highly recommend to others.

Mrs Anne Peden from Pontefract, September 2013 - Mazda Leeds

From the Audi website, I found a S5 quattro Sportback at Lincoln. Enquired on Saturday 31 August. Arranged to view Sunday 1 September, signed the deal trading in my lovely TTS Black Edition and collected the car on Friday 6 September. That's good going ! Looked after very well by Stuart Cresswell with great courtesy and attention and who followed up soon after collection to check all was well. Could not ask for more (apart from even better trade in price !).

Mr Terence Duffy from Birkenhead, September 2013 - Audi Lincoln

I brought an Audi q3 in September 2012, I then received a call in august 2013 to talk about renewing my vehicle, I made an appointment to meet with Nathan, I was not looking to buy another car for about another year but thought I would see what was on offer. I currently travel 30,000 business miles a year so my car is important to me and Audi has always provided me with a car that is fit for my purpose. My intention was to probably upgrade to a new Q3. On arrival I was talked through my options, I test drove an A5 which I found very comfortable, I had always liked the Audi TT but never dreamed for one minute I could afford one, Nathan was extremely helpful and listened to what I wanted from a car, I was about to purchase the A5 when the desire for the TT arose, I asked Nathan to work out the finance and to my delight the figures worked out well, now not only do I own a TT the dealership had the S Line Quattro Black Edition S-tronic in stock on site, when I was taken to see the car my mind was made up, this was the car I had always wanted. I collected my new car a week later and haven't stopped driving it since, still can't believe it is mine. I want to thank Nathan for making this happen and for listening to what I really wanted. I would not hesitate to recommend the dealership and Nathan to any of my friends as the whole experience was about what I wanted and what was right for me, at no point did I feel any obligation to purchase a new car, they made me feel very comfortable and reassured. I look forward to renewing my car again with Audi in approx 18 mths. That's if I can tear myself away from my dream car.

Miss Karen Vincent from Sheffield, September 2013 - Audi Sheffield

Excellent service as always from the team at Lincoln Audi.

Mrs M Mills from Lincoln, September 2013 - Audi Lincoln

Such a smooth transaction from start to finish. We were met by friendly faces in the showroom and offered coffee which made us feel relaxed and at ease. Stuart was easy to get along with, not pushy, showing us different cars and different features and helping us get the best deal for our old car and easily into a brand new one. The deal we struck we felt was the best we could have done. A top of the range Audi for a price we could afford to pay. Well done to all at Audi that we dealt with = Stuart, Gary and Ben. Thank you - we will be back.

Mr Shaun Rawson from Newark, September 2013 - Audi Lincoln

I never thought I would buy a car from Volkswagen in Newark as the prices were always expensive but I guess you pay for the Brand and Quality. On my visit I looked around the used cars to find the car that I had seen online, I got my car at a very good price, good part exchange valuation compared to other dealers, competitive finance figures, I was kept informed of how everything was going and the turn around was very quick. The only downside was that when I went to collect my vehicle at the agreed time and date, the car hadn't been taxed but they delivered the car to my place of work which made up for it. I got a couple of extras included in my deal which would of cost be around £350 if purchased separately. I only purchased my car in March 2013 but I am now considering buying another car from them as I now need 5 doors. I would highly recommend them.

Mr Callum Holmes from Newark, September 2013 - Volkswagen Newark

Many thanks to everyone at VW York for making the purchase of the VW Golf MK 7 a stress free and enjoyable experience. I am highly satisfied with the level of service received overall and the quality of the car purchased. Particular thanks to Joel Ricketts for the help and advice that he gave during and after the purchasing process.

Mr Roger Bean from York, September 2013 - Volkswagen York

Very pleased with the service that I received. Dealt with Ben Nuttall who was professional, knowledgeable and friendly. Would definitely recommend to others.

Mrs Anita Sparrow from Leven, September 2013 - Audi Hull

We approached Alex Wharton one of the very friendly sales executives,told him our requirements and he found our ideal car. From the test drive right through to collecting our car,we were dealt with professionally and courteously. We would like to thank all the staff at Wakefield and would recommend JCT600 Wakefield to everyone.

Mr Paul Jackson from Wakefield, September 2013 - Volkswagen Wakefield

This was my third Audi A3 in a row.The car just gets better and better with improved comfort, stylish good looks and incredible performance. The garage experience was first class. I was a straight cash buyer and I was very pleased that there was no attempt to sell me credit I did not need . Similarly, when I said no to gap insurance and paint protection it was left there with no undue pressure being applied.. The Salesman (Carl) and all the other staff treated me at all times with the utmost courtesy and respect and it was a pleasure to do business with them.

Mr John Watwaters from Woodhall Spa, September 2013 - Audi Boston

I made the journey from Northampton in order to secure the particular spec and colour Audi Q3 that I was looking for. And it was well worth making the journey. The staff in the dealership were extremely hospitable and welcoming and the sales executive was excellent. I would recommend Audi Grimsby to anyone and despite the distance would not hesitate in making the return journey at some point in the future.

Mr Steve Warwick from Southampton, September 2013 - Audi Grimsby

We found the whole process of buying our new car and trading in the old very easy and straightforward. Our salesman, Geoff, was pleasant, professional and friendly - we also didn't feel pressured into anything. Communication over the finer details was excellent and we recommended him to our daughter-in-law who got a good experience also.

Ms Marion Read from Yeadon, September 2013 - Priceright Rawdon

Simon Stolting and his team at MINI Bradford offered amazing service, making exchanging my Mini Cooper Convertible for a Mini Cooper SD hassle free. They had a good range of cars to choose from and the Sales Executive negotiated with me face to face rather than through the business manager which I felt was more professional. The dealership was recommended to me through someone at work and from my experiences I also would highly recommend MINI Bradford!

Mrs Nicola Blanchard from Huddersfield, September 2013 - MINI Bradford

First class service by Ben Nuttall at Hull Audi. As for my experience, well, this is third Audi I bought in a row, second being served by Ben. That says it all!

Mr Arek Borgiel from Hull, September 2013 - Audi Hull

Trusted, reliable service from Ricky Holden, Sales Executive at JCT600 BMW. This is the third BMW Ricky has sold me and his professionalism and honesty are his strong points. Looking forward to the next deal!

Mr Terlochan Singh from Bradford, September 2013 - BMW Bradford

First class service from Patrick Smith. It's nice to walk into a garage and be welcomed by friendly faces. He helped us design our car and was not pushy in any way! Plenty of contact before collection of our car to keep us up to date with what was going on which was good. Collection day of our car was made very special by the unveiling of our car and photos and a board at the side of our car with our name on, very thoughtful indeed! We've bought a first class car from a first class company, Thank you Audi York.

Mrs Nicola Swales from Thirsk, September 2013 - Audi York

I recently purchased an Audi Q3 from Lincoln Audi. From the first telephone to driving away my car the service was outstanding, nothing was ever a problem when I called with a query and would recommend anyone looking for an Audi to contact them.

Mrs Cherie Fisher from Bothwell, September 2013 - Audi Lincoln

Not bought an Audi previously so new experience for me. Sales team helpful and gave me a demo car for the day. Collected new car on the day agreed and all the extras were fitted as planned. now enjoying the driving experience which is very different in a Q3 Quattro diesel compared to my previous petrol Merc saloon.

Mr Leslie Francis from Newark, September 2013 - Audi Lincoln

Hi, this is my third Peugeot that I have purchased through JCT600, Hull. My first was a 407. Then I traded this in and bought a 308SW and now I have traded this one in and bought my lovely 3008. I have always dealt with the same person and he and I have developed a really good understanding and he has always been most helpful in obtaining the vehicle that I have been looking for. JCT600 have been first class when it has come to sorting out any problems/issues etc and wouldn't hesitate in recommending you to my friends and neighbours. Keep up the good work.

Mr Les Gill from Brought, September 2013 - Peugeot Hull

Wonderful, the nicest car deal I've ever done in 52 years of motoring. Nox & Darren handled everything so professionally, the negotiations were fun as it should be. Thanks chaps, nice one. regards Steve Phillips

Mr Stephen Phillips from Beverley, September 2013 - Peugeot Hull

I was fortunate to find, online, the vehicle I hoped to buy, being sold by your dealership. Your sales executive, Tony Mitchell was superb in his attention to detail, patience and understanding of all my requirements. It was a pleasure dealing with him and I will unreservedly recommend him and your firm to others.

Mr Errol Rudnick from London, August 2013 - BMW Bradford

Great service from Taj, rally helpful, explained things clearly. Started off with someone else but wasnt entirely sure this person knew what they were doing so Taj took over the service issues I had. Really great service, thank you. makes a nice change to have somebody who really does care about your service experience.

Mrs Melinda Rudge Priestley from Leeds, August 2013 - Vauxhall Bradford

Have just bought a replacement Golf (earlier than planned) after having previous Golf for almost 2 years. Last one was bought from JCT600 Hull from same sales person. I found the sales person, Ryan Saunders, and the JCT600 philosophy very honest about the deals available and no pressure was used to close the sale. After a couple of visits and a fair bit of time, 3 or 4 hours in total, I obtained a deal well within the budget I had set myself. Should also comment about the excellent service from the service department . This is an organisation that understands what customer service should be like.

Mr Graham Atkins from Hull, August 2013 - Volkswagen Hull

Brilliant aftercare - even after 6 months when I had forgotten some details it just took a phonecall and everything was explained! The guys are really patient during and after sales and made sure I was happy with everything. If you want piece of mind & great customer service I'd definitely recommend JCT600!

Miss Sorcha S from Leeds, August 2013 - Volkswagen Bradford

Bought a new VW Golf 1.6 Blue motion from the Bradford showroom and have to say it is one the best experiences I've ever had in terms of buying a vehicle. Steve Thompson was a real gent and very professional and I'd have no problems recommending JCT600 to anyone else. Big thanks from a completely satisfied customer.

Mr Gavin Lowrie from Yeadon, August 2013 - Volkswagen Bradford

Car broke down over the weekend, tried to fix myself as best I could. No good so ring JCT 600 and they arranged to have the car picked up on the Monday. Its now friday and I have my car back. They found the fault quite quickly, rang me to keep me up to date when they said they would and my car was even clean when I picked it up. Great service! Not sure of his surname but Simon that I dealt with was very helpful.

Mr J Soden from Gainsborough, August 2013 - Volkswagen Chesterfield

Car booked in several weeks ago for 8am. today, 30.7.13. Upon arrival we were told to go to a different garage for the work carrying out (recall/doors). This second garage then sent us back to the first one where we were then told that the parts weren't available and to return in two days' time. The blame for this was laid at the feet of the person who booked the car in, someone with whom they were "having trouble". Needless to say, we are not happy with the incompetence and inconvenience. Bet this doesn't make the web site.

Comments from JCT600:
Dear Mrs Swann, unfortunately you didn't leave your contact details so we are unable to reply directly to you. The work you require is Chrysler Jeep warranty work and therefore should be carried out by the group representing this franchise in Wakefield which is no longer JCT600. If you require further assistance please do not hesitate to contact us or use our website to request a call back from our general manager. Many Thanks.

Mrs Julie Swann from Wakefield, July 2013 - Volkswagen Wakefield

Mr David Burton from Apperley Bridge, Bradford, July 2013 - Priceright Rawdon

Mr Matthew Remmer from Horbury, June 2013 - Volkswagen Wakefield

Mrs Heidi Fairley from Liversedge, June 2013 - Priceright Rawdon

Mr Brian Whitehead from Swinton, May 2013 - Volkswagen Sheffield

Mr Paul Wilson from Pontefract, May 2013 - Volkswagen Wakefield

Mr Fred Oldfield from Burnley, May 2013 - Vauxhall Shipley

Mr Michael Toth from Warwick, May 2013 - Priceright Rawdon

Mr Stephen Piper from Leeds, May 2013 - Priceright Rawdon

Hi today my wife took delivery of her new golf through Motability leasing. I am emailing to let you know how we appreciated the service that we received from your sales representative, David Butcher. On each occasion that we have visited the showroom, from our first visit to taking delivery, David has been friendly, courteous and professional in every aspect. Having been involved in customer service all my working life, it has been refreshing to find good old fashioned service of this level still exists. So thank you JCT00 and David. We will be back!

Mr Ian Wade from Sheffield, May 2013 - Volkswagen Sheffield

I went to the dealership to collect new 12 plate car. The car had not been taxed as the VW insurance had been entered in my wife's name, not the company name, surely this should have been checked in advance and picked up before I arrived. When I arrived my wife then had to email over her insurance details to get the car taxed. When I checked what I was paying I had been charged £135 for car tax, however this vehicle is only £30 after much arguing I was informed that because I had signed for the on the road price which included £135 tax that was what I was paying! Then to take the biscuit - the car had not been serviced so was not even ready to take away at the agreed date and time. I was told the car would be delivered to me just after lunch today with some fuel in it - at this time 2.25pm it has still not arrived. All in all not a very good sales experience, and the only gesture of goodwill was delivering the car - could do better - much better!!

Response from JCT600: Our General Manager has followed this up with Mr Glendenning and apologised for the unsatisfactory service he received whilst at Wakefield.  We have reviewed the process with the sales executive involved to avoid a repeat situation.  We have also agreed to refund Mr Glendenning the difference in his RFL.

Mr Gary Glendenning from Wetherby, April 2013 - Volkswagen Wakefield

Can we recommend your sales executive Graham Hanson at BMW Bradford for a customer service award. He found us the car we were looking for and he has given us excellent customer service through out our purchase. It has been a pleasure buying our car from him. I would recommend JCT600 and Graham to everyone wanting to purchase a BMW.

Mr Trevor Cooke from Wakefield, April 2013 - BMW Bradford

I visited Sheffield VW initially to get a brochure on new VW models and have a look at the used car selection. I spoke with sales executive Andy Abbott and he helped me from start to finish with the purchase of my 'new' used VW Passat. Andy was professional, courteous and vey helpful and made the whole process seemless. I was offered a reasonable price for my old VW on part exchange and one week later drove away with my used car.The range of quality used cars at their Sheffield VW site was very good. I cannot praise Andy enough and would definately recommend him personally and JCT600.

Mr Ian Vasey from Chesterfield, April 2013 - Volkswagen Chesterfield

I recently purchased a used car from Joe Robinson a car sales man from JCT600 Bradford, the car was not an expensive one but Joe made you feel like you were buying a new car, the after sales is exceptional.the car has turned out to be not quite what i expected but that's my fault. Due to my feelings on the deal i introduced my daughter to Joe and she is now a proud owner of a shiny fiat 500, exceptional service 5 star,the business manager Peter is a down to earth real people person.

Mr Darren Hoole from Bradford, April 2013 - Vauxhall Bradford

I recently bought a Volkswagen Passat estate via Ben Winter JCT600 Volkswagen Bradford from the initial Internet enquiry on a Sunday that generated a response within 30 minutes, through to test drive part exchange sorting finance collection and a number plate change to my cherished plate. The service has been very very good. I am extremely happy with the service to date from JCT600 and Ben Winter who has been superb.

Mr Richard Robinson from Leeds, April 2013 - Volkswagen Bradford

After visiting several VW garages looking to purchase a new car I called in at JCT600 Wakefield and was lucky enough to meet sales executive Vincent McMahone. I struck up a immediate rapport with Vinny and found him easy to talk to which made me feel completely at ease. He answered all my questions honestly and in terms that I could understand and his knowledge of the vehicles he sells was superb. I now have a brand new VW Tiguan which I am delighted with. My thanks go to Vinny and all the staff at JCT600 Wakefield who make me so welcome when I call and the fact nothing no matter how trivial is to much trouble for them. I would recommend anyone looking to buy a new or used car that the first garage to call on is JCT600 Wakefield.

Mr Graham Fox from Wakefield, April 2013 - Volkswagen Wakefield

We bought a VW Golf estate from Volkswagen Sheffield in February 2013. The Sales Executive was Tracey Hill. We found her very pleasant and efficient to deal with and are very happy with the car, which was very well-valeted/prepared. There was a minor glitch when it emerged that the car (a nearly new ex VWUK vehicle) didn't have the DAB radio which we had all expected and it took Tracey a while to negotiate a satisfactory solution through the Gilders/JCT600/VWUK bureaucracies, but she persisted and got there in the end. We would be very happy to deal with her again.

Mr Paul Thomas from Sheffield, March 2013 - Volkswagen Sheffield

I was having a big issue that Vauxhall UK would not help with. They had washed their hands of me and did not want to know. Thats when Dillon White at JCT600 Vauxhall Bradford stepped in. He is without doubt the most customer centric person I have ever dealt with in the motor industry and is an absolute credit to your organisation. He has restored my faith in customer service (and I am a Customer Experience Consultant in my day job!) and is a shining example of someone who just does the right thing even when there is nothing in it for him. He needs to be recognised for his straight talking and honest approach - and I hope that JCT600 recognise the great work he does for your brand.

Mr Mark Phelan from Bradford, March 2013 - Vauxhall Bradford

I had my S class serviced and MOT'd on 7th March. As ususal I received an e-mail asking me to fill in a questionaire with a 'click-through' link to the questionaire. Unfortunately the link does not work on my machine so I have to report my experience here. I was received in the usual friendly manner, the service was carried out as and when agreed and I was given a lift into town. On my return the car had been cleaned and located near to the door for my departure. I always find my experience at Mercedes of Chesterfield pleasant and would have no hesitation in recommending them to my friends. (I have been using this dealership for over twenty years and will continue to do so).

Mr Richard Huskinson from Nottingham, March 2013 - Mercedes-Benz of Chesterfield

I have just purchased a Mini Cooper from your dealership in Leeds. My initial contact via email was dealt with immediately and a very pleasant gentlemen John Batson later contacted me by phone. I have received enormous support from John no pressure just honest answers to my numerous questions. Barry Rodgers arranged a very acceptable financial arrangement for me thank you Barry and John arranged transportation to myself here in Sussex. The car looks immaculate must be down to Lee in valeting thank you Lee and the gentlemen who delivered the vehicle was kind enough to show me the workings of the instrument panel. Bravo John a job well done and much appreciated.

Mrs Patricia Ann Parsons from Hurstpierpoint Nr. Brighton, March 2013 - Priceright Rawdon

We purchased a new van from Vauxhall Bradford, we were very please throughout with the whole experiance Thanks Guys

Mr Mark Gibsom from Wakefield, March 2013 - Vauxhall Bradford

I have recently purchased a one-year-old VW Touran from JCT600 in York. I wanted to let you know how very pleased I have been with the service form Joel Ricketts who dealt with the sale. He was knowledgeable and attentive but not pushy or patronising. The car itself seems superb, having driven 300 miles in the first three days I hope it continues to provide safe, comfortable travel for my family.

Mrs Lyndsay Lindley from Selby, February 2013 - Volkswagen York

I was in the unfortunate position to be between two dealers namely JCT600 and Cars2 (who had just taken over JCT600) when I had a brake problem. JCT600 took responsibility and cleared up my problem most efficiently. I was very impressed by the repair/admin staff at JCT600(VW) who were most friendly and professional - Thank you JCT600.

Mr Keith Wilson from Barnsley, February 2013 - Volkswagen Wakefield

A belated thank you to John, Barry & Gareth for an outstanding service when my partner purchased her car. Top marks lads. Keep up the excellent customer service.

Mr D Hodges from Yeadon, February 2013 - Priceright Rawdon

Having visited other JCT600 dealerships I was pleasantly surprised with the excellent service from the priceright dealership. Throughout the entire process the staff were very professional and did everything they had promised and even provided a full tank of fuel!!!! I have no hesitation in recommending Priceright and hope they continue to offer an unbeatable and friendly retail experience .

Mr John McMahon from Bingley, February 2013 - Priceright Rawdon

I was looking for a Mini, but was unsure of exactly which car would be right for us. I saw a MINI at Priceright JCT600 in Rawdon, I rang and spoke to one of the salesmen John, who was really helpful and not pushy at all, so I decided to go in and have a look at the car he had. Although the car was lovely, and I was happy with the aftercare aspect buying from them afforded me, it was not the colour and design I had set my heart on. Again there was no pressure, John introduced us to Barry who opened up a set of options we never thought would be available to us, meaning they could source the car we really wanted. They took our details and were happy for us to go home that afternoon and think about our options, whilst they did some investigative work on our behalf. At 11am next morning John rang me to say they had found us a car at another dealership and if he went to collect it, would we like to come view it at 1pm. When we got there we couldn't believe it, it was higher spec than we thought we could afford or get insurance on. But the finance they had put in place and the insurance were well within our budget to say the least. They had obviously put a lot of hard work in sorting all this out for us, they also gave us a fair price trade in on our old VW Golf, and a reduced price GardX treatment for our new car! :D I had had an unpleasant experience with a garage in Warrington on auto trader a couple of days earlier, whom took a deposit from me just for me to look at a car, then refused to refund me when I didn't want the car, so I was nervous dealing with any garage to be honest. I NEED NOT HAVE BEEN WITH JCT600 PRICERIGHT - they were fabulous from start to finish, and we LOVE our new MINI. I will be recommending them to all my friends and family. Thank you again to all the team at Rawdon. You will definately be seeing us again, when we need another car.

Mrs Carolyn Ryan from Baildon, February 2013 - Priceright Rawdon

My wife and I exchanged our car this week at Priceright, Rawdon and just wanted to let you know what a superb sales team you have at Priceright. We dealt mainly with Graham who was marvellous and obviously Gareth who was great. All the staff were really helpful, cheerful and considerate and it was a lovely experience with no hassle, they all had a good sense of humour, which we enjoyed. We are absolutely delighted with our Honda crv and we would recommend JCT600(Priceright) to anyone looking for a car. Many thanks.

Mr Peter Watmough from Leeds, February 2013 - Priceright Rawdon

I purchased a VW Passat last week... KS12KWK and I wanted to point out to someone in this day and age when good service was provided. I had a specific requirement for a car due to either buying a car privately or having a company car. I live in Cheshire and gave the same requirements to dealerships in Crewe, Stoke, Milton Keynes and Leeds... all with tepid replies. I called Bradford randomly and talked to Phil Goult. He found the car ironically in Milton Keynes and I bought the car effortlessy without seeing it 10 hours later. Grateful if someone could thank Phil and Craig Merifield for their good and striaghtforward service... Regards Gary Stallard

Mr Gary Stallard from Crewe, January 2013 - Volkswagen Bradford

A very smooth flowing and surprisingly easy purchase of our Qashqai. Our salesman, was professional and friendly throughout.

Mr Steven Thomas from Leeds, July 2012 - Priceright Rawdon

After leaving my beloved Audi TT with JCT600 Peugeot, Sticker Lane, Bradford for an MOT, which was quick and easy, I noticed some minor paint damage to my car when I got home which was most likely caused whilst at the garage. However, we all make mistakes but how you deal with them is what makes someone stand out. I was dealt with promptly, with no quibbles, the service was courteous and very professional. They did all the work for me, on the house, and I had my car back within 5 days, even a courtesy car was arranged. I was thrilled that they were taking it so seriously and the work was of a very high standard. I have had BMWs (not JCT600) and Audis in the past and have paid hundreds of pounds for services and work and found them to be pretty rude and unhelpful. I will definitely be using JCT600 for service work again. The Peugeot team are a credit to the company - especially the service manager Mary - and really live up to their reputation in testing times. Thank you.

Mrs Humera Carter from Bradford, July 2012 - Peugeot Bradford

Just completed the purchase of my Volvo C30 from the Rawdon dealership in Leeds. The car is perfect, fantastic deal and really friendly and helpful team. Would highly recommend JCT600 and specifically this branch. I will be recommending and will return for my next car. Keep it up and don't change the service. Great coffee and refreshments by the way. Something of a rarity in a dealership these days.

Mr Ben Peacock from Bradford, June 2012 - Priceright Rawdon

I would very much like to say thank you to Daniel Moran at the BMW garage on Sticker Lane. Daniel helped me out with rearranging the finance deal I had on my car. Daniel was fantastic, he went beyond the call of duty and acted in a sensitive and professional manner. Daniel has made a potentially stressful experience really easy for me and I hope he is recognised for his work. I would recommend the dealership to anyone - you have a loyal customer in me!

Mrs Katie Rudd from Otley, May 2012 - BMW Bradford

I recently bought a VW Golf TDI from JCT600 at Rawdon. The premises and the cars are very well presented and give you a level of confidence in the firm. The team were businesslike and friendly, and ready to find the best way to do a deal. The car we bought was delivered to us in immaculate condition, and it hasn't broken down yet... I'd recommend them.

Mr David Moore from Skipton, April 2012 - Priceright Rawdon

I recently visited your Peugeot van dealership at Sticker Lane, Bradford. I was greeted by Jayne McFazden who was extremely helpful and it was very refreshing to find somone with such good product knowledge and genuine interest in the customer's needs. She followed up my enquiry and gave me all the information required without being pushy. We did have an issue however with availability of a vehicle and also the old vehicle trade in value both obviously out of Jayne's control. We have ended up replacing our van with a Citreon, this was due to availability, loyalty to the sales person and also some spec issues however I would certainly return to see Jayne in the future as her professional approach and genuine interest in the job would make JCT600 a certain port of call.

Mr John Snowden from Leeds, April 2012 - Peugeot Bradford

First class service from start to finish. Would definitely recommend JCT600 Castleford. Thanks to Steve McClelland for all his help.

Mrs Colette Medley from Leeds, April 2012 - Kia Castleford

I live 40 miles from Boston Audi, however they have always provided a very high standard of service and customer care. 2+ weeks ago I was in a Jam so rang Dee at Boston who gave me good advice, took my A6 in for repair the next day and arranged a high spec loan vehicle. Chris Bray and team fixed 95% of the problem + other service requirements in 24 hours and I was very impressed with the fast, professional service. They get 12 out of 10.

Mr Igor Humphrey from Leicestershire, April 2012 - Audi Boston

Superb deal and customer service on a used MX-5. The presentation of the dealership put others very much to shame. I would not hesitate in recommending JCT600 in Rawdon to anyone.

Mr Martin Baker from Huddersfield, April 2012 - Priceright Rawdon

A belated thank you to the team at Rawdon for making our Jaguar purchase such a good experience. Everything we asked for was satisfactorily completed in a really friendly and courteous way.

Mr Andrew Wilkinson from Leeds, April 2012 - Priceright Rawdon

I would just like to say how well I was looked after on my visit to your Castleford branch, from my phone call the receptionist was so friendly and helpful directing my call to the appropriate department and the sales man Jay Trueman couldn't do enough to help, returning my calls when he said he would and calling to see if I was happy with my car. Even the sales controller Dale Trafford came out to talk to me. So my thanks to all the team at JCT600 Castleford for making my experience there a pleasure.

Mr Alan Hopwood from Wakefield, April 2012 - Vauxhall Castleford

I had been round a few dealersships before I came to Priceright Rawdon. The sales assistant who is called Alex Wharton was pleasant and polite and extremely helpful. I know this sound as though this is how you would expect a sales person to be but like I said, I had visited a few before and I found their sales people far from this. Alex was great and not only sorted out the best financial deal he took time to ring and follow up and check every thing was ok, regarding the deal. I was looking to buy a car any way but he made the experience enjoyable and comfortable, with out feeling under pressure to buy. Through this experience not only would I buy more cars from you but also would recommend to friends and family. What a great sales person you have!, P.s I would not normally fill something like this in, so that's how much I thought of salesman.

Miss T Graham from Burnley, April 2012 - Priceright Rawdon

Mr Jeffrey Smith from Barnsley, March 2012 - Volkswagen Wakefield

A week ago I left a complaint on this site about my experience with BMW service and I have to say I am impressed with the speed at which both the JCT600 head office and the Gordon the dealer principle dealt with the issue. Both Gordon and Simon went out of their way to recover my lost faith in the JCT600 experience and make me feel valued as customer, no one gets things right all the time but the true mark of good customer service is how you put things right when they fall down. Head office should say well done to Gordon & Simon because they were so good that I didn’t take my custom elsewhere and have placed an order for a new 3 series convertible. I hope other customers will find this feedback useful.

Mr Steve Beever from Leeds, April 2012 - BMW Bradford

I have just bought my car from JCT600 in Castleford. My sale was with Jay Trueman, what can I say? He was brilliiant with me from he start. I am very happy with the price given me for my part exchange and came away with exactly what I was looking for plus a few extras. No pressure at all, fully explained everything to me, trust me , he earnt his money with me, I am not the most fully clued up person when it comes to cars. So in a nutshell, extremely happy and Jay Trueman is the man to see.

Mrs Heather O'Donnell from Wakefield, March 2012 - Kia Castleford

On Wednesday, 14th March I had two rear tyres fitted to my Audi 2.0 TDI Sportback. I can honestly say my wife and I were very pleased with the service we received. We have always received excellent service ever since we first walked into your showroom and bought the car. We look forward to buying a new car from you in the near future.

Mr William Lawrence from Anderby, March 2012 - Audi Boston

Mrs Joanne Smalley from Grimsby, March 2012 - Audi Grimsby

My experience with JCT600 Priceright Rawdon was very pleasent. It was refreshing to be treated in such a friendly manner and as a result I will be contacting for future purchases and enquiries. They kept me up to date with all developments and did not put me under the typical salesman pressure you regularly experience at other dealerships. Despite a minor issue on day one of owning the car, which was rectified without any hesitation.

Mr Tony Green from Redcar, March 2012 - Priceright Rawdon

I have just purchased a Vauxhall Insignia SRi from Castleford JCT600 and what a pleasure it was. We were given ample opportunity to walk around the forecourt before we were approach by a friendly, polite, professional sales representative called Lee Doleman. He talked us through every aspect of the car, organised a test drive on the same day and most importantly helped us achieve the perfect deal. He kept us up to date throughout the sale with regular phone calls and when we picked up the car it was perfect everything went smoothly, also Russell Kay dealt with the finance side of things efficiently.

All the staff at Castleford were all welcoming and friendly which helps when you have two small children with you. Thanks guys oh the car is MINT!!! I will definately recommend this dealership.

Mr Christopher Siddle from Leeds, February 2012 - Vauxhall Castleford

Dear Sirs, I feel it only right to tell you about the fantastic service we have recently been given by Porsche Centre Sheffield. From the first moment we entered the dealership we were treated with extreme courtesy and understanding of our needs which in the past we have never experienced from any other dealership, in particular Mr David Richardson has really gone that extra mile to make our first Porsche and JCT60 experience unrivalled he is a total credit and asset to your business. Kind Regards Oliver Carnelly.

Mr Oliver Carnelly from Mexborough , February 2012 - Porsche Centre Sheffield

Alex Wharton was the sales man we dealt with. He has been courteous, pleasant, polite and professional. He arranged the appointments, the test drive (he even squashed into the back of the TT we bought whilst we drove - not a pleasant experience for him). Everything was done efficiently and very fairly. He kept us to date with regular calls and everything was ready when he said it would be. We could not have had a better experience. If only buying cars was always like this. We will be back at JCT600 next time and will ask for Alex! PS The car is FAB!!

Mrs Anne Kearsley from Leeds, February 2012 - Priceright Rawdon

Absolutely brilliant. Travelled all the way from Shetland to pick up a car. Was not disappointed by the welcome and hospitality of the salesman James and staff. Car was absolutely immaculate and better than expected, everything was ready for me to sign and drive away. They could not have done more for me. Highly recommended.

Mr John Cooper from Shetland, February 2012 - Priceright Rawdon

I had a most wonderful experience of purchasing a lovely small Peugeot 107 for my daughter from your Menston Branch. Simon, Mark and Malcolm enhanced the expereince with their most polite, friendly and considerate attitudes. No wonder I noticed the place is buzzing with fruitful activities to the benefit of your organization and to the satisfaction of all its customers. Long may it continue and flourish.

Mr Shanti Tanna from Menston, February 2012 - Peugeot Menston

Throughout my experience in the last few weeks I have dealt with Vinnie at Sticker Lane. I have found him helpful, efficient, pleasant and very much appreciative of my problem with the VW. He is to be congratulated in his dealings with customers and I would like you to pass on my thanks to him.

Mr Brian Ravenscroft from Ilkley, February 2012 - Volkswagen Bradford

I purchased my Porsche 911 almost a year ago (Spring 2011), and the commitment to good customer-service continues to impress me. The team at O.P.C. Sheffield have been very good to deal with from the outset, and my sales executive (Julian Simms) still continues to assist me with my queries. I shall be very pleased to use this dealership again, and recommend it!

Dr Niroshan Sivathasan from London, February 2012 - Porsche Centre Sheffield

I purchased a 61 plate Audi A1 in February 2012 and I am just writing to say how happy I am with the customer service I received whilst I was at the Hull branch.

I had previously been to other places to look at cars, and found the service very rude and abrupt. The sales executive (Ben Nuttall) was very professional and seemed genuinely interested in helping me make a decision, even though I said I was very unsure on what I was actually looking for, unlike other dealers who just told me to go home and look on the Internet. Consulting with business manager (Alex Copley) was a great touch, and made me feel like everything was explained very in depth.

Thank you for a great experience, and for making me feel comfortable and confident with my purchase.  

Ms Beth Bowers from Hull, February 2012 - Audi Hull

I wish to thank you and your staff for making the purchas of my new car so pleasureable. It was a joy to do business with you, and it is many, many years since I have experienced such good customer service from any provider.

I realise that at times I was perhaps a demanding customer and wish to thank Saleem especially for all his patience and help to my many queries on the Solutions product!

I shall not hesitate to return to you, both for servicing my vehicle and again when the time comes to change it.

In the meantime, I am telling all my friends and acquaintances where to go for their next car!

Thanks to all of you, you are a great team!

Mrs K Brayshaw from Harrogate, February 2012 - Volkswagen Bradford

I saw an advert on the internet for the car I wanted, so firstly contacted your company via the web chat, I spoke to a friendly man called Simon who said someone would call me and they did within 5 minutes, another nice man called Phil French who gave me all the information about the car I was looking at and explained someone would call me back from where the car was situated. A very friendy helpful and happy young man called Alex called me back and it was like I had known him for years, very relaxed and very helpful and we came to a deal of me trading my car in to purchase the new one, I was really happy with what he had to offer so agreed to visit the showroom the next day at Rawdon.

When I arrived Alex greeted me with a welcoming smile, a handshake and a very nice cup of coffee! He had the new car ready and waiting and it was spotless. We sat at his desk to finalise the details and fill out the required paperwork and all through he was chatty, funny and very professional. I then met Joe who again was very helpful and professional to fill out other paperwork relating to my new car.

Overall I had a great day, got a great deal and met some wonderful people, no pressure at all and would recommend your company to other people in an instant. In the future if I change my car I will certainly go to your company first before approaching others as the service I received was just brilliant!

Miss Cheryl Thorne from Northwich, February 2012 - Priceright Rawdon

I am completely thrilled with my new car, and would like to thank Alex, Joe, and the whole team at Priceright for such a fabulous purchasing experience. We were made to feel really welcome and everyone was so friendly! I will definitely be recommending JCT600 to my friends and family.

Mrs Wendy Shaw from Buckley, February 2012 - Priceright Rawdon

I'm glad I came back to my native Yorkshire for a new car. From the moment James in Rawdon sales picked up my initial email enquiry, all was well. The service was Yorkshire friendly and very efficient. I was impressed by the way James and the team worked out fair solutions to a couple of problems which cropped up BEFORE coming to my wife and I about them - in my years as a HoD, that was a mark of good staff. Thanks again, car going well, London dealers envious of the value for money I got up in Yorkshire!

Dr Bob Kaye from London, February 2012 - Priceright Rawdon

I have just bought yet another car from JCT600. This time I saw a nice B class Mercedes-Benz, asked about the car and details of a part exchange on my current car. Right from the moment of the first contact with the team at your PriceRight dealership at Rawdon in Leeds it has been a fantastic experience. I was initially concerned the car was slightly underpowered so I asked Gareth the General Manager if I could take the car for an extended test drive to really get the feel for the car. There was no problems and I really did feel like a valued customer. Well Done Gareth, this little bit of customer care guaranteed the sale. I felt I had become a friend of the guys rather than just a customer, which is an incredible experience when you are spending a lot of hard earned cash on a car. All in all in this hard economic climate when businesses could be awkward and pushy I did not feel under any real pressure, although they did try hard, very hard to up sell products. Fantastic service, great product. Very proffesional attitude. Every detail was taken care of and it was all Oh so easy. I am an extremely satisfied customer. I will continue to use JCT600 for all my servicing needs and would not hesitate to highly recommend them to anybody. Well done guys, especially Gareth and Joe. Thank you very much.

Mr Bill Greaves from Leeds, February 2012 - Priceright Rawdon

My boyfriend and I would just like to say a big thank you to the team at JCT600 Priceright – Rawdon for their support and professionalism during our recent car purchase. Having expressed interest in our new car on the Sunday we were able to pick up the keys for it the very next day. They were extremely helpful and even though they were incredibly busy we weren’t rushed or pressurised at all. Thank you again for making our car buying experience a very pleasant one. We look forward to coming back when our car is due for an upgrade!

Miss Leanne Vere from York, February 2012 - Priceright Rawdon

To whom this may concern, May I express my gratitude and thanks to Malcolm in your Menston office, he took my wife and I through the process of purchasing a new 3008 with ease and comfort; From our first introduction till the handover last night all was with ease and stress free. Malcolm’s approach to his customers is superb, thank you for an enjoyable experience. Thank you again Malcolm. 

Mr Sonny Carlino from Shipley, January 2012 - Peugeot Menston

I have recently had some work done to my Porsche and would like to credit the service staff of Caroline and Sarah at Porsche Newcastle for the professionalism and courtesy they showed to myself and work that was to be carried out on my car. This is a credit to your company and Porsche, which i believe sometimes these days is lost. Everything was sorted and the car delivered back to my house with no issues or problems. Thank you.

Mr Darren Smith from Newcastle, January 2012 - Porsche Centre Newcastle

I recently had my BMW repaired by your Body Clinic on Sticker Lane, Bradford and I found the quality of customer care was exemplary, and the workmanship second-to-none. At less than 24 hrs notice, in the run-up to New Year, I was given a courtesy car for 2 weeks while your team worked on my vehicle. Matthew looked after me, and was extremely professional, courteous and patient at all times during a very busy day. Jodie and Matthew both kept me constantly updated on progress and were instrumental in turning a major inconvenience into a genuinely positive experience. I hope JCT600 appreciates the quality of the team they have working there, and my sincere thanks go to the General Manager at Body Clinic for all the hard work and dedication of his team - they are all a great credit to the entire JCT600 Group.

Mr Carlo Obiedzinski from Bradford, January 2012 - BMW Bradford

Just wanted to say thanks to the Rawdon branch. Having bought many cars over the years I can honestly say your team went beyond expectations to ensure the deal went successfully. Customer service at it's very best!!!

Mr Glynn Jones from Stockton-on-Tees, January 2012 - Priceright Rawdon

A work colleague recommended using JCT600 to help me find a car. All the team at Priceright could not have been more helpful and patient, they all understood my concerns and worries at making such a big financial commitment and helped me make the right decision. Not only am I confident I have chosen a great car and been given a fair deal, but I left the showroom knowing I was treated as a person and not just another sale. Thanks.

Mr Steve Cantrill from Bradford, January 2012 - Priceright Rawdon

This is the first time I've dealt with JCT600. I used them to sort out my replacement Motability car in December 2011. I would recommend them to anyone. Job well done. What more can I say.

Mr Patrick Draper from Knottingley, January 2012 - Vauxhall Castleford

Had our Aston Martin Vanquish S serviced by JCT600 Brooklands... the service and value for money was exceptional. Thank you David and your team.

Mr Jonathan Bramwell from Sheffield, January 2012 - Aston Martin Leeds

With so much poor customer service in the UK as a whole (my big bug bear), I thought I'd just drop you a note to say how great the customer service is from Porsche Centre Sheffield. I have had 2 new cars from them, the latest being a 997.2 Turbo S (which you managed to secure at short notice), and my business partner has had a Boxster, and is having a new model Boxster from you when they are released. I have just had some work done on my car, which was organised and carried out quickly. It is rare you receive really good customer service in the UK, but this is one of the few exceptions, and long may it continue, having a local regular friendly face in your local dealership who is there year in year out is re assuring to know. I look forward to the new model 911 launch tomorrow which I will be attending. Kind Regards.  

Mr Adrian Holmes from Sheffield, December 2011 - Porsche Centre Sheffield

My husband and I would like to thank Barry and the team at JCT600 Priceright Rawdon for their kindness and professionalism in the way that they dealt with our recent car purchase when our previous car didn't suit our needs. We are now on our 4th vehicle from Priceright and would highly reoommend them to anyone wishing to purchase a secondhand vehicle. Nothing was too much trouble for them and although they didn't have the car we wished for at the time, they soon were able to provide us with exacly what we wanted and prepared the vehicle (which we had asked to be personalised in several ways) in a matter of days. We look forward to dealing with them again when our next car is due.

Mrs Janet Nappo from Bradford, December 2011 - Priceright Rawdon

Many thanks to you both for sorting my plates and disc tax out and for making the experience of buying a new car a pleasurable one. Normally car sales can be a harrowing experience (I've had my fair share of them!) but I must write and say how impressed I've been with the level of service I have received from all I have dealt with, our sales executive in particular who has been a star for putting up with all my endless email questions). Many thanks again to you both, wishing you all a very happy Christmas.

Andy Bloor from Leeds, December 2011 - Priceright Rawdon

We have taken our VW Golf Estate into JCT600 VW Wakefield twice recently for work under the platinum warranty. The service on each occasion has been first class. The staff are always friendly and courteous and the work is done on time and without issues. I shall have no hesitation in using this dealer for future servicing needs.

Mr Philip Short from Ossett, November 2011 - Volkswagen Wakefield

Thank you to the Shipley branch for a no hassle but very professional service on the purchase of our vauxhall meriva on the 16th of November 2011.

Mrs Sally Blake from Shipley, November 2011 - Vauxhall Shipley

I would just like to say a big thank you to the staff at Menston for the excellent service I received when purchasing my vehicle. The customer service was 2nd to none and I will certainly be recommending and using JCT600 again in the future. Once again Thank you

Mr Carl Craven from Bradford, November 2011 - SEAT Menston

Perfect customer satisfaction once again due to the assistance from the guys at JCT600 Priceright Rawdon. Big thanks for all the assistance received when I recently purchased my latest car (2nd car bought in fact from this dealership). Nice touch to call customer couple of days later to see if happy with vehicle - above and beyond expectation. Thanks once again, I wouldn't hesitate to recommend JCT600 Priceright to anyone looking for new vehicle. See you all again next time round.
 

Mrs Caroline Longley from Leeds, November 2011 - Priceright Rawdon

I was converted to JCT600 Hull when Barkers at Malton shut down in 2009. I booked my car in for a Wnter check yesterday, and it came back in gleaming showroom condition with a gift pack on the front seat. The collection delivery service is first class as I am at work all day and booking/reminders by e-mail and phone were second to none. Well done you, and when I can afford to change my car I wil be heading down your way for more of the same. Thank you very much; I only wish that more company's operated with your well oiled wheels.
 

Mrs Linda Lawson from Beverley, November 2011 - Peugeot Hull

I would like to thank JCT600 Peugeot Bradford for the excellent service that I have received. My current car is a 207, the second vehicle that I have purchased from this dealership and unfortunately 6 months after purchase it was diagnosed with corrosion to the inside of the brake discs. I contacted the Service Dept and they immediately made me an appointment to inspect the problem. The condition was confirmed and without any quibble they agreed to rectify the problem with discs and pads at no charge to myself. This is the first occasion that I have had to report a problem on either vehicle and I am pleased to say that the quality of after sales matches the exellence of the sales service. I might add that the young lady on service reception was extremely polite and helpful keeping me fully informed of developments throughout. I have recommended others to this dealership in the past and this latest experience has given me even greater confidence in this respect.

Mr John Beardall from Brighouse, October 2011 - Peugeot Bradford

I would like to thank the staff at Priceright Rawdon for all their help in purchasing my car. Cannot fault the service I received as nothing was too much trouble. They gave me a cracking deal and I would not hesitate to recommend to any of my friends, I will be sure to come back when next due to change my car. Thanks pleasure doing business.

Mr Stephen Fitzpatrick from Manchester, October 2011 - Priceright Rawdon

I would like to thank and also mention how much my wife and myself appreciated the way we were treated by the team at JCT600 Mazda Leeds. We took delivery of our new CX7 a few days ago and were very impressed by the way we were dealt with, not only by the sales team but also the receptionists, manager and the director(who came out of his 'ivory tower' to speak to us). People are quick to complain but very rarely show their appreciation. Both my wife and myself were very imopressed and will not hesitate to return when we are ready for another car.

Mr Keith Crosthwaite from Pontefract, October 2011 - Mazda Leeds

I feel the service I have received from my local Mercedes dealer is outstanding.
It is very rare I feel compelled to write with either praise or complaint however I feel the service I have received from my local Mercedes dealer is so outstanding it needs a mention , I recently purchased an E class cabriolet for my wife and the service I have enjoyed is absolutely outstanding from the girls on the front desk through to the business manager everyone has been superb but special praise goes out to the salesperson dealing with my purchase who goes out of his way to make us feel we are truly valued customers he is an asset to your company and through his efforts alone I would have no hesitation in recommending Sheffield Mercedes to family friends and colleagues alike.

Mr Steven Rhodes from Sheffield, September 2011 - Mercedes-Benz of Sheffield

I would like to thank all the staff at JCT600 BMW for their help in the purchase of my new BMW a very pleasurable experience especially my sales executive who I found very professional , friendly and helpful with any query. Once again thank you and looking forward to my next purchase from JCT600.

Mr Barry Stocks from Bradford, August 2011 - BMW Bradford

I have recently purchased a Ford Fiesta Zetec from JCT600 Priceright at Rawdon. The JCT600 experience was smooth and efficient from first viewing to final purchase. I visited the garage with my husband 3 times before we decided to buy. I particularly liked the non-pushy sales team, who gave me information, opportunity to browse and ask questions if I needed to. I didn't have to give my name or details until the point I was ready to test drive - quite a rarity these days. Particular thanks to our sales executive...who was courteous, informative and professional from Test Drive to handover. Seamless service!. Thanks to the sales controller for the handling of the financial bits, and to you both for the after-sales calls and information about extended warranty (I bought that too!). I have and will continue to reccomend you. Thank you. Well done - JCT600 Priceright Rawdon

Mrs Sharon Underwood from Leeds, July 2011 - Priceright Rawdon

When deciding which car to purchase I went round endless car showrooms to find the car I wanted, once a decision was made, I then needed to find a dealership to deliver my expectation. I found this at JCT600 Vauxhall Bradford, and more importantly in our sales executive. Over time I came to trust the advice and personal attention he afforded my wife and I, in fact since taking delivery of our new Astra Twintop last September, I have since recommended both my Mother and Father in laws who live in Eastbourne to buy from him. I'm happy to say they both took my advice and made the journey north to collect there cars. Thank You very much JCT600 and goes without saying our sales executive.

Mr Peter Evans from Bradford, July 2011 - Vauxhall Bradford

As a follow up to recent work done on Peugeot 308 Sport. May I commend ALL your helpful staff at Strickland Street, Hull. But in particular the mechanics for excellent work to rectify a 'linkage hassle' at the front end. I apologise that I cannot remember the names of the staff concerned. I would be grateful if you pass on my comments. Thank you.

Mr & Mrs P Grant from Swanland, July 2011 - Peugeot Hull

Hi, I am writing to say how pleased I have been with the whole experience of buying my car from JCT600 VW Bradford, the salesman dealt with every aspect perfectly, in a professional, helpful and friendly way, I had a minor problem with the car and this was dealt with very efficiently by him. I will certainly use JCT600 again when I come to change my car in the future. Regards A happy customer!

Mr M Bottomley from Harrogate, July 2011 - Volkswagen Bradford

After recentley purchasing a car from your Leeds Mazda branch, I would very much like to give praise to the sales man Andy Robbins. He did everything to help and make the sale go through quickly.

Ms Paula Baxter from Bradford, July 2011 - Mazda Leeds

I recently purchesed an 07 plate Fiesta Style from JCT600 in Menston. I have nothing but praise for the way in which I was treated by your staff throughout my purchasing experience. As it was my first time I been to JCT600, I was very apprehensive about going in and didn't know what to expect, so I took my father in law with me and he was very impressed with the way we was treated by the staff. I will have no hesitation in coming back to any JCT600 and my father in law agrees with me. We have since recommended the dealership to several friends and will continue to do so in the future. So thank you once again and keep up the good work.

Mr Darren Harper from Bradford, June 2011 - SEAT Menston

Big thanks to Stuart Thomson for all your help resolving my 'small' service light problem. First class service from someone so committed to ensuring the customer is satisfied. I appreciate your input and now my pride & joy is back to peak condition. Thank You see you next year :-)

Mrs Caroline Longley from Leeds, June 2011 - Peugeot Menston

I recently purchased a 60-plate Vauxhall Meriva SE from JCT600 in Castleford. It was the fifth car I have bought from yourselves and as usual, I have nothing but praise for the way in which I was treated by your staff throughout my purchasing experience. I was also offered the opportunity to take out tyre and wheel insurance for the Meriva as part of the deal and although normally I am very sceptical about such things, on this occasion with a new tyre for the car currently retailing at £190, I decided to do so.

Five days after taking delivery of the car it developed a puncture. I took it back to the dealership where they provided me with a courtesy car while the damage was assessed. The insurer agreed to pay out on an exact replacement tyre (Continental) and I was called the following day to collect the car with all the work done and just £10 excess to pay. With the policy itself costing £249 spread across the 42 month agreement, as far as I am concerned it has already paid for itself and is something I would recommend to other customers.

Mr Richard Byram from Wakefield, June 2011 - Vauxhall Castleford

I recently visited JCT600 at Shipley to exchange my old car for a newer model. I found all the staff very friendly, very helpful and very efficient. I will therefore be recommending JCT600 Shipley to my friends and family. I will have no hesitation in coming back for my next service and MOT on my new car.

Mr Simon Blake from Baildon, May 2011 - Vauxhall Shipley

I recently visited JCT600 Priceright at Rawdon as I wanted to downsize my car. On arrival I was not bombarded by a salesman but allowed to look at my own leisure. When the salesman did approach he was very friendly and asked if I was looking for

anything in particular. I told him what I was interested in and he showed me a number of cars. All the time I felt no pressure or intimerdated as I had done at other garages! I took a car for a test drive and all the many questions I asked were answered honestly and straight to the point. I decided to purchase the car and felt at
ease to do so as every stage of the sale was explained to me.
After I left, contact was made on a regular basis to me regarding the progress of the sale and when it would be ready for me to collect. On collection again the salesman was very helpful and friendly. The aftersales has been excellent as well. I would recommend JCT600 to all my friends. Thank you.

Mrs Andrea Threapleton from Rodley, Leeds, May 2011 - Priceright Rawdon

Always friendly and always deliver a great service.
I wonder how often customers have contact with a parts department within the JCT600 dealerships and are prepared to offer some feedback as opposed to the more frequented departments such as service and sales. I would just like to thank the Parts Manager and his team at JCT600 Leodis Court Bentley dealership in Leeds who, for as long as I have been a customer of Leodis Court, have always given the best possible service to me when I have purchased or ordered parts for my car. Always friendly and always deliver a great service.

Mr Steve Homan from Leeds, March 2011 - Bentley Leeds

Nothing was too much trouble.
I recently purchased a Peugeot 107 Envy from your dealership in Menston and feel compelled to inform you of the excellence of the service I received there from all the staff and in particular from the Sales Advisor who assisted me. My wife purchased a 3008 from the dealership recently and again, was ably advised by the same sales executive. This factor was the reason I returned to the dealer for my present purchase.

Throughout the purchases our sales executive was a person in whom we felt we could put our trust - not always the case in sales persons! He was always friendly and courteous and we were left with the impression that he really cared that we made the correct choice for our circumstances. The purchase by my wife was not straight forward and the whole dealership worked to make the procedure as painless as possible. They even went to the lengths of finding an identical car for us to borrow on a short holiday when our new delivery was delayed on the continent by Bank Holidays etc. We had the impression from the whole team that nothing was too much trouble.

We have since recommended the dealership to several friends and will continue to do so in the future. I feel that as a nation we are too willing to complain but are reticent in praising excellent service.
 

Mr Ray Bates from , February 2011 - Peugeot Menston

I will have no hesitation in coming back.
Just a quick note to thank you and your team for the excellent service I have just received from JCT600 Chesterfield.

I will have no hesitation in coming back to you for my next service and also when I decide to change for a newer model SL500, which should be early next year.

Mr Michael Noble from Chesterfield, November 2010 - Mercedes-Benz of Chesterfield

This is an exemplary standard of service.
I would be grateful if you could pass my thanks and appreciate to the whole Audi team at Lincoln for the way in which the recent repairs to my car were dealt with. The problems were initially investigated just prior to the expiration of the warranty, but the root causes of the problem were not discovered until the car was out of warranty – but nevertheless it was fixed at considerable expense to the dealership.  At no time was I requested to make any contribution to these expenses.  Not only that, I was always provided with an alternative vehicle so that I was never inconvenienced when my own car was being attended to. This is an exemplary standard of service, and it is appropriate that the team there should know how much this is appreciated.

Mr Bob Marsh from Lincoln, April 2011 - Audi Lincoln

The customer care at JCT600 gets my vote every time.
I purchased my Chrysler 300c from JCT600 Leeds because it was the best deal I could find in the UK. It has been serviced by JCT600 during the time I have owned it and has been fault free since purchase in 2008. There are 5 Chrysler dealers nearer to me but the customer care at JCT600 gets my vote every time. I will definately check out the new Chrysler 300 at JCT600 when it is released in the UK.

Mr Tony Brown from Preston, Lancashire, April 2011 - Chrysler Menston

Why we travel from Leicester.
I bought my first car from Alastair over 9 years ago, and since then another four for ourselves and a arranged the deals on a further five for friends & colleagues. Later this year I hope to be placing another order with you to replace my existing A4 Avant.

Despite the rising cost of fuel we travel to York for every service, MoT and very occasionally an accident repair.  The reason the only Audi dealership we deal with is yours is down to the warm welcome from your staff and the quality of the work done.

Despite several changes of ownership, your staff have been loyal to the branch and are clearly enjoying their work. Everyone I come into contact with, whether new or old, is always enthusiastic and interested in doing their best.

I would like to make special mention of the following super, valuable people:
In Service Darren Priestly and his team especially Stephen and the wonderful Dorothy and Alan. Damien in Parts, Alastair and Ian in Sales. All these people always go the extra mile.

Yesterday I was looked after by Nigel and spent time with James looking at a fabulous A1 TFSI. Stephen and Alan in the background were completely focussed on delivering the best customer service experience, as always.

I would be very surprised if any other Audi UK dealership was as fortunate to have such outstanding staff as your business. A great advantage!

Mr Colin Keegan from Leicester, March 2011 - Audi York

I am writing to provide feedback following my visit to the Mazda dealership in Bradford. The service offered by the sales executive and sales manager was outstanding. The sales element and post sales experience has been superb. I have purchased other marques in the past 4 years and can absolutely confirm that the service offered by these individuals - and in particular the whole of the Mazda Bradford dealership surpassed that offered by others. Please pass on my sincere thanks for making the purchase of my wife's Mazda 3 2.2 (185) Sport 2010/60 Reg car so pleasant! We have been so impressed by the sales manager that we intend to purchase another Mazda this year.

Mr Jabbar Sardar from Shipley, April 2011 - Mazda Bradford

A masterclass in customer service.
The team at Newcastle were fantastic, I was possibly advantaged by me being in "the trade" but nevertheless each and every member of staff who I came in to contact with was friendly, warm and consistently illustrated that nothing was too much trouble. Their actions saved me hundreds of pounds in terms of my time and fuel and most importantly they helped me resolve the situation, placating our customer and allowing me to get back to London a day before I thought I would do. At the risk of sounding sycophantic it was the best retail experience I have ever had, in or out of work. The team up there did themselves and the Porsche brand proud. The team were all superb, a masterclass in customer service and so good in fact that I thought the top man should know.

Mr T from Uxbridge, April 2011 - Porsche Centre Newcastle

From now on I will never use anyone else.

I feel that I have to send you this e mail about my experience of buying my Audi A4 from your dealership.

I have never used the Audi dealership before but from now on i will never use anyone else.

I travelled from Sheffield to look at a particular car which i had been looking for for quite some time and after visiting quite a few Audi dealers the car I was looking for appeared on your stand.

I would like to say that from asking your salesman for the test drive to handing over the money the experience was faultless and my wife and myself were treated with the utmost courtesy .I do not like to individualise a single person because I know you all work as a team but would like to say a big thank you and hope to do business with Grimsby Audi again

Mr T Rodgers from , February 2011 - Audi Grimsby